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Customer Service Human Resources

Location:
Fairburn, GA, 30213
Posted:
March 09, 2010

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Resume:

Etta H. Dickinson

_____________________________________________________________

**** **** ****** ***

Fairburn, GA 30213

Home: 770-***-****

Cellular: 404-***-****

Email: abnev9@r.postjobfree.com

SUMMARY

Solid human resources professional with 7 years experience in recruiting,

providing staffing consultations and building strategies with business

leaders.

PROFESSIONAL EXPERIENCE

CONTRACT RECRUITING / TALENT MANAGEMENT CONSULTANT

Various company assignments

January 2005 to Present

The Clorox Company, Oakland CA March 2008 to present

The Most Competitive Consumer Goods Company in the United States

Contract Recruiter

Position/Focus - Deliver full cycle recruiting support and strategic

staffing consultations for the Product Supply Manufacturing Organization.

. Working with manufacturing leadership to build a pipeline of top

talent for various technical field positions.

. Worked closely with management to develop efficient recruiting

strategies for "niche" positions requiring prior experience in the

Consumer Products industry.

Atlanta Housing Authority, Atlanta GA January 2007 to February 2008

Largest Housing Agency in Georgia

Contract Recruiter

Position/Focus - Effectively execute hiring processes and talent management

in an organization of change

. Managed full life cycle recruiting with responsibility for all

candidate selection, presentation, interviews and offer negotiations

. Worked with senior leadership to hire for front line to executive

level positions.

. Worked closely with senior level consultants to develop efficient

recruiting strategies for "niche" positions requiring prior experience

in the Housing industry

. Working with a redesigned HR team to lead agency strategies and

process improvements which include RFP of staffing services and ATS

implementation.

AutoTrader.com, Atlanta, GA December 2005 to July 2006

A subsidiary of Cox Enterprises

Contract Recruiter

Position/Function focus - Supporting the recruiting (full cycle) for the

Inside Sales and Customer Services organizations

. Develop various hiring strategies with hiring managers to create a

pipeline of qualified candidates (in-house job fairs, temporary

agencies, sales job fairs, cold calling, network associations, etc).

. Build and maintain relationships with HR, partners, hiring managers and

other relevant staff regarding recruiting needs.

. Maintain exceptional client relationship in a high volume recruiting

assignment.

Atlanta Gas Light, Atlanta GA June 2005 to November 2005

A subsidiary of AGL Resources

Contactor, Recruiting Services

Position/Function focus - Support all recruiting efforts throughout the

organization while building strategies to support the human capital plan

. Work closely with Talent Acquisition team to leverage best practices

and identify areas of improvement for implementation and roll-out of a

company recruiting strategy and hiring process

. Worked with leadership to build a pipeline of top talent for technical,

executive, engineering, customer service and field service positions.

. Partner and support hiring managers in determining their needs,

presenting candidates and supervising the entire hiring process

. Source candidates utilizing a variety of resources: Internet,

professional organizations, employee referrals, etc.

The Sygma Network, Newnan, GA January 2005 to June

2005

A subsidiary of Sysco Food Service

Contactor, HR Generalist

Position/Function focus - Support day to day employee issues (recruiting,

payroll, benefits, time/attendance, conflict resolution, etc)

. Source and qualify candidates for all plant positions (start-up

facility)

. Manage all areas of hiring logistics (sourcing, interview, pre-

employment screens, and on-boarding)

. Prepare and facilitate employee new hire orientation. Process and

submit all paperwork from the plant to the Central Office

. Mediate/resolve day to day employee issues (payroll, benefits,

time/attendance, conflict resolution, etc)

. Support plant management in projects and reports. Assist with the

plant start-up strategies and goals

. Hired 77 warehouse employees, 132 drivers, and 12 customer service

reps in 5 months

Georgia-Pacific Corporation, Atlanta, GA February 2001 to January

2005

One of the world's leading manufacturers and marketers of tissue,

packaging, paper, pulp, building products and related chemicals

Division Recruiter - Packaging Division

Position/Function focus - Facilitate a full cycle recruiting process for

all positions (all levels) in the Packaging Division

. Strategize and Consult with hiring managers on all levels of a

recruiting process that best fits their hiring needs.

. Engage in projects and develop process improvements that enhance the

recruiting efforts for the Packaging Division (Employee Referral

Program, developing job descriptions for plant leadership, developing a

college intern program, implementation and development of a division

reference check form).

. Coordinate and confirm interview schedules, travel arrangements, and

pre-employment testing with candidates and hiring managers. Coordinate

new hire orientations.

. Utilize applicant tracking and software packages for background checks,

drug screens, resume monitoring and candidate testing.

. Coordinate and confirm interview schedules, travel schedule and pre-

employment testing with candidates and hiring managers.

Home Depot At Home Services, Atlanta, GA June 2000 to January

2001

Payroll Specialist

Yancey Brother Company, Austell, GA August 1999 to June 2000

Human Resources Associate

Education

University of Arkansas, Fayetteville

B.A. 1999 Sociology

B.A. 1999 Criminal Justice



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