Manager Project

Profile Mr. Romero has extensive experience in the high-tech sector

with global multi-site corporate IT environments. He has

held positions ranging from management of applications

support, and deployment, as well as business process

integration

He is an innovated and talented System Analyst professional

with advance skills in project planning, analysis and

control. For the past 5 + years Jorge has been helping

clients resolving a broad range of business transformation

and information system issues. He also specializes in

coaching and training for business processes and products

stabilization directed to a medium/large audience.

Jorge is excellent in Team Management, Business Planning and

Risk Management. Strong communicator with ability to unify,

lead and work with cross-functional teams as software

analyst. Adept in basic Project Management methodologies,

continuous process improvement, and software life cycle.

Competences Project Management Soft. Dev. Life Cycle (SDLC)

Business Process Analyst Software QA & Support

Business Process Improvement Customer Relations Management

Business Process Diagram Lean Enterprise

Team Management Manufacturing Operations

Industry IT - Software Development

Competences Manufacturing - Technology cards

Technical Operating Systems Computer Software

Skills Windows 2000, XP, Vista, NT

Mac OS Microsoft Project 2002, 2003

Microsoft Visio 2003, 2007

Data Bases Microsoft Office 2002, 2003,

MS Access, SQL 2000, SQL 2005 2007

Adobe Professional 8.0, 9.0

Oracle 9i

Web Applications

Other: SalesForce CRM

Visual Basic, C++ Oracle MRP

Outlook, Outlook Express Agile

Lotus notes Webex

TestTrack Pro Go to meeting

HID Technology Cards

Fargo / Zebra ID Smart Card

Printers

Education Bachelor Engineering & Computer Science

Aug 1999 - Dec 2001

University of South Florida - ONLY 3 years

Tampa, FL

Systems Analyst Degree

Mar 1993 - Jul 1996

College of High Technology Cibertec

Lima, Peru

Related MANAGER Identity on Demand (IoD)

Experience 2008- 2010

HID Global

North Haven, CT

Manage and lead the IoD team. Implement all facets of card

personalization from design stage through physical shipment

of product

Interface closely with Business Development/PM on all

facets of a project

Created project schedules, conducted resources planning

activities, write business requirements and monitoring

critical path items

Implement and document standard work

processes/guidelines/visuals for all projects and

personalization work flow

Collect information to analyze and evaluate existing

systems within the department. Prepare budget for the

department

Work with IoD Project Manager and Plan Manager to determine

proper equipment resources/upgrades and outline staffing

needs based on project timelines

Diagnose issues on projects. Create resolutions by finding

root cause and applying root cause counter measure action

plan (RCCM)

Document system problems and resolutions for future

reference. Database management in Access

Prepare detailed flow charts and diagrams outlining systems

capabilities and processes

Troubleshoot and resolves departmental hardware, software

and connectivity problems including components

configuration (Workstations / servers)

Responsible for continuous training on software, hardware,

database handling and process improvement to all IoD staff

Participate and create presentations / metrics for Policy

Deployment, Kaizen events, and other lean activities

designed for the facility

Direct meetings and conference calls with key players

across HID Global for high end projects

Prepare and present weekly reports to IOD director on card

personalization projects

Conduct performance evaluation for IoD staff

MANAGER Product Support

2005 - 2008

HID Global

Gatineau,QC

Managed and lead the software support unit and acted as

Business System Analyst on projects.

Prioritized department activities to meet organization

objectives by selecting and coaching the right people in

accordance with HID culture

Established annual department objectives and individual

objectives for all team members

Expanded the overall technical support capacity, improving

quality of service, and enabling other forms of customer

support such as live chat, software tracking tool and new

phone system

Worked closely with PM to gather user / software

requirements, process diagrams and update project

documentation

Developed business processes by delivering with high

quality standards: product support guidelines, flow charts,

and training documents for end users

Collaborated as business process integrator during the

creation of software Asure ID products on C NET platform

Served as point of liaison for main stakeholders (PM,

Software development, QA, Clients and other impacted

departments) recommending actions to address software gaps

and potential issues and risks

Participated actively on meetings for software life cycle,

iteration and gating

Worked closely with the QA team to reinforce product

stability prior to any release. Verified testing

requirements have been completed

Created project schedules, update requirement traceability

matrix and monitoring critical path items on projects

Prepared Product Releases for IT projects and continuous

process improvement for the Asure ID software

Developed a new web technical training for Partners/

Resellers on software Asure ID, new features and technical

capabilities

Provided On-site assistance for partners/ Resellers that

involve Asure ID product installation, stabilization and

extended support

Produced monthly status / progress report, and quarterly

department reports for senior management.

MANAGER Quality Assurance

2003 - 2004

HID Global

Gatineau, QC

Established annual Team goals in accordance of company's

objectives on multiple projects.

Developed benchmark measurements for the testing team using

various testing methodologies

Provided assistance to the Software Chief Architect by

laying out strategies for testing processes/cases within

the development framework on different projects

Worked efficiently with the QA and Software development

team to get software products/projects out the door on

strict schedules

Ensured complete test coverage by reviewing project

requirements, functional specifications and ensuring

effective verification processes are put in place.

Ensured the QA professionals followed plans and test cases

by tracking in a timely manner software issues using

TestTrack Pro to assess product quality and reliability

Resolved enquiries and issues from Asure ID software

professional testers

Conducted and updated the web training program on Asure ID

products for partners and clients

Improved testing department by reengineering efficiently

outdated QA processes, documentation, card printers and

testing cases using high volumes of data in SQL, Oracle and

Access

Provided on-site assistance for selected partners/

Resellers that involve Asure ID product installation,

stabilization and extended support

Analyzed CRM tool 'SalesForce' to produce weekly metrics

and reports for Software Chief Architect and Project

Manager on weekly meetings

Participated on several tradeshows in the US and Canada to

reinforce partnership with clients and to plan/schedule

future projects

Related Sr. SOFTWARE SUPPORT TEAM LEADER

Experience 1999 - 2001

AOL

Tampa, FL

Managed a selected group of second level technical support

specialists for AOL software Answered escalated incoming

phone calls from customers on dial up / broadband

connection from technical support team

Analyzed web tool to produce weekly metrics and reports for

the Technical Support Manager

Expanded the AOL online knowledge database with up to date

solutions on internet connectivity and FAQ on software.

Provided work around network solutions for customers when

standard procedures didn't solve a problem

provided outbound phone support to ensure and maintain high

standards in customer satisfaction / Surveys / Metrics

Handled technical software support related requests by

phone and e-mail as appropriate; Escalate cases to support

manager when required

LANGUAGES English: Written and Oral

Spanish: Written and Oral

References Available upon request

Contact this candidate