Customer Service Human Resources

Norma Martinez

**** ******* ****

Powell, OH ****5

Mobile: 206-***-****

*************@*****.***

Skills Summary

. 10+ years Human Resources / Recruiting experience

. Bilingual - fluent in English and Spanish

. Proficient using MS Office and various other office related programs

. Experience with various applicant tracking systems

Experience

KeyBank, Bellevue, WA March 2006 - May 2009

Senior Recruiter

. Full-cycle recruiter for professional and entry-level positions

within Retail, Business Banking, and Commercial banking; as well as

administrative / entry level positions.

. Pre-screen, source, interview and hire candidates.

. Develop and maintain relationships with internal and external

customers.

. Serve as a business partner for hiring managers.

. Participate in outside recruiting / community events; including

college and diversity events.

. Coach and train new employees.

Bank of America, Seattle, WA September 2004 - March 2006

Recruiter

. Full-cycle recruiter for entry and management level positions

within Retail Bank locations.

. Pre-screen, source, and interview candidates to fill open

positions.

. Develop and maintain relationships with internal and external

customers.

Telesis CCU, Chatsworth, CA June 2004 - September 2004

Recruiter

. Recruit candidates for both retail branch positions and back office

operations positions; including sales, lending and customer

service.

. Identify candidates through direct sourcing, job board search,

referrals and networking.

. Conduct background checks on selected candidates.

. Extend offers and process appropriate new hire paperwork.

Union Bank of California, Monterey Park, CA November 2001 - May 2004

Staffing Specialist

. Full cycle recruiter for entry to mid-career candidates; including:

open/close requisitions, job posting, sourcing & networking for

select candidates, interview, complete offer documents & background

checks.

. Conduct new employee orientation; including new hire paperwork and

fingerprinting.

. Build internal and external client relationships to ensure

excellent customer service.

. Responsible for bank-wide college recruiting efforts.

. Manage on-campus recruiting events.

. Establish and maintain relationships with universities for company

branding and recruiting.

. Recruit for bank-wide Management Training Programs for both

Community and Commercial banking.

Fasturn.com, Century City, CA February 2000 - October 2001

Recruiter

. Recruit for non-exempt and exempt level positions through postings,

networking and direct sourcing.

. Responsible for posting all open positions on external job boards

and on internal web page.

. Coordinate and administer new hire orientation.

. Contributed to creating a new policy and procedures manual for our

employees.

. Assist Director with interviewing and offer documents.

. Responsible for temporary personnel.

. Conduct background checks on potential employees.

Pricewaterhouse Coopers, Costa Mesa, CA September 1998 - February 2000

Recruiting Coordinator

. Responsible for organizing and facilitating interview days.

. Coordinate travel for candidates and arrange interview location.

. Confirm interviewers and provide candidate information packets.

. Conduct Campus Recruiting events nationwide.

. Process all offers and collect new hire forms.

. Track candidates on internal database.

. Completed a Train the Trainer workshop on new PeopleSoft HR system.

Bergen Brunswig Corporation, Orange, CA January 1994 - August 1998

HR Coordinator II

. Coordinated and administered new associate orientation.

. Participate in job fairs and open house events.

. Coordinate and keep records of drug testing and background checks

for new associates.

. Prepare and complete new associate paperwork.

. Check references of potential associates.

. Schedule interviews with recruiters and managers.

. Open and close job requisitions

. Maintain employment opportunities board internally and on external

posting boards.

Contact this candidate