Manager Quality Assurance

JENNIFER LOUISE KREMSREITER

**** ********* ***** ********, ********* 54914

920-***-**** abneqz@r.postjobfree.com

WORK EXPERIENCE

Humana Appleton, WI

Supervisor, Service Recovery/Billing May 2006 – Present

•Responsible for review and improvement of current procedures for enrollment guidelines

that directly affect customer’s experience

•Ensure compliance with government program rules and regulations

•Coordinate efforts with multiple departments to better the customer experience with

Humana, including Finance, Underwriting, Enrollment and Market Offices

•Monitor various metric based reports including Quality Assurance, Retros, Discrepancies,

Unbilled

•Maintain inventory levels to Goal for Accounts Receivable

•Manage team of 5 for all daily operations including administering FMLA, performance

appraisals, and employee compensation.

Potawatomi Bingo Casino Milwaukee, WI

Personal Executive Assistant to General Manager August 2005 – May 200

•Worked closely with GM on all confidential issues including personnel issues, vendor

contracts and legal matters.

•Developed strategies for continuous flow of documents that need to be approved by GM

and processed by various departments

•Drafted memos, letters, monthly and quarterly reports, and meeting minutes on behalf of

the GM for directors and Executive Council

•Organized and maintained GM’s calendar, expense report and travel arrangement

WorkWise, Inc. Milwaukee, WI

Office Manager August 2004 – August 2005

•Created employee handbook/job descriptions, as well as facilitated performance

appraisals

•Developed and sent project authorizations for customer approval

•Posted timesheets and researched issues

•Processed sales addendums and contracts for billing

Creative Employment Opportunities Milwaukee, WI

Program Manager August 1999 – August 2004

•Handled referral/intakes for all program areas, and worked with team leaders to assign,

update, maintain new intakes

•Monitored and evaluated all programs and reported findings to director, including client

progress, quality of service, outcomes, staff issues, and client resolution

•Provided day to day supervision of staff, managed budgets and ensured monthly/quarterly

goals were being met

EDUCATION

Ball State University Associates Degree

Cardinal Stritch University Human Resource Certification

Contact this candidate