Management Training
Resume:
Darlene M. Southard, CTT+, CIW
Knoxville, TN 37922
abneqs@r.postjobfree.com
GEM Technologies, Inc.
*** ***** ***** ***** ****, Suite 451
Knoxville, TN 37923
Subject: Procedure Writer Position with Gem Technologies, Inc.
Dear Recruiter,
I am writing to express my interest in interviewing for a position with
your company. As evidenced by my resume, I believe your organization would
benefit from my experience, knowledge, and skills. I have experience in
procedure writing as well as business analysis, training materials
development, and database management. I was last investigated for an L-
clearance in 2003 and for a Q-clearance in 1988.
My business experience includes:
. Technical procedure writing
o Operational procedures for Department of Energy contractors at
the plants and at the Federal Building
o Operational and configuration management procedures for Nuclear
Fuel Services, Inc.
o Workflow process and entity relationship diagrams
o Validation (user acceptance) test plans
o Training materials development
. Oracle work order software (Enterprise Asset Management
system)
. Oracle purchasing system (iProcurement)
. Department of Energy (DOE) project management database system
. DOE waste transportation management system
. DOE financial software system
. Business analysis, systems analysis/design, installation, and
integration
o Needs assessments and requirements elicitation (Oracle Human
Resources Information System)
o Use Case development
o Workflow process modeling using Microsoft Visio
. Database management
o Project management software
o Directives database (DOE orders, manuals, notices, policies, and
guides)
o DOE Financial records management software
o Local government purchasing software
. Training Delivery
. Supervision
I would welcome the opportunity to further discuss how I could be of
service to your organization. You can contact me on my cell phone at 865-
256-4448. I look forward to hearing from you soon.
Sincerely,
Darlene M. Southard (submitted
online)
ENCLOSURE
Darlene M. Southard, CTT+, CIW
633 Tree Ridge Road
Knoxville, TN 37922
abneqs@r.postjobfree.com
Qualifications Summary
Technical Writing (procedures, training materials, job aids, online
help systems)
Technical Systems Applications Training
Instructional Systems Design (ISD) - performance-based training
Certified Technical Trainer (CTT+)
Oracle Enterprise Resource Planning (ERP) Training Development
Business Analysis
Information Systems Analysis
L-Clearance for over 12 years (last investigated in 2003)
PROFESSIONAL EXPERIENCE
Technical Writing / Procedure Writing
. Developed detailed business workflow analysis flowcharts using Microsoft
Visio for IntegraSys, Inc.
. Generated requirements documents, business process flow charts, systems
validation test scripts and use cases, procedures, online help files, and
user training materials for Nuclear Fuel Services, Inc. (NFS)
. Developed procedures, departmental forms, and job aids for LMES, DOE, and
NFS
. Worked on development of an online help system for a waste transportation
management system at NFS
Training / Instructional Design
. In the role of trainer, participated in an Oracle software implementation
at the Alcoa Operations plant for the work order and procurement systems
. Performed analysis, design, development, implementation, and evaluation
of training materials and procedures at Nuclear Fuel Services, Inc. and
Lockheed Martin Energy Systems, Inc. (LMES)
. Designed, developed, and implemented a performance-based project
management system training program
. Developed procedures, job aids, and user documentation for various DOE
divisions
. Organized and delivered purchasing system end-user training to
departmental personnel at the Knox County, Tennessee and Louisville,
Kentucky purchasing departments
Systems Applications Analysis / Business Analysis / Database Management
. Provided business/workflow process analysis to clients of IntegraSys,
Inc., an Oracle Human Resource Information System consulting company
headquartered in New York City
. Provided applications design, configuration management, testing,
maintenance, and training for implementation of a waste management and
transportation system at Nuclear Fuel Services, Inc. (NFS)
. Managed the Department of Energy (DOE) Directives, Standards/Requirements
Identification Document (S/RID), and Work Smart Standards (WSS) database
applications at the DOE
. Responsible for systems analysis, database management, and training of an
environmental project management system for the Lockheed Martin Energy
Systems, Inc. environmental management contract
. Served as project lead for implementation and database management of the
first computerized purchasing system for Knox County Government
conducting needs and gap analysis, configuration management, schedule
implementation, documentation, maintenance, and end-user training
Darlene M. Southard (page 2)
Mobile-865-***-****
EMPLOYMENT HISTORY
2008-2009 Consultant IntegraSys, Inc., New York City, New York
Employee Oracle Consulting Company
2000-2008 Consultant Custom Solutions and Training, Inc.,
Knoxville, Tennessee
President Independent Consulting Company
2001-2004 Applications Analyst Nuclear Fuel Services, Inc., Erwin,
Tennessee
Employee Transportation & Waste
Management Department
1992-2001 Database Manager U.S. Department of Energy - Oak Ridge
Field Office
Contractor Support Services Contract
Environmental Management
Integration Contract
1991-1992 Marketing Director P&S School and Office Supply,
Knoxville, Tennessee
Employee Marketing Department
1987-1991 Applications Analyst Knox County Government, Knoxville,
Tennessee
Employee Procurement Department
EDUCATION
M.S. Human Resource Development (2001), University of Tennessee, Knoxville,
Tennessee
B.S. Human Resource Development (1995), University of Tennessee, Knoxville,
Tennessee
A.S. Computer Science (1985), Pellissippi State Technical Community
College, Knoxville, Tennessee
Master's Certificate (will complete 2010), Business Analysis, Villanova
University, Villanova, Pennsylvania
CERTIFICATIONS
Certified Technical Trainer (CTT+) Certified Technical Supervisor
Certified Internet Webmaster (CIW) Certified Professional Public
Buyer (CPPB), inactive
COURSES AND TRAINING
Microsoft Visio - Entity Relationship Diagrams (ERD), Workflow Process
Diagrams
Oracle University Enterprise Resource Planning (online training)
Structured Query Language (SQL)
HTML Webpage development language
Macromedia Fireworks and Dreamweaver Webpage Development Software
Microsoft Word, Excel, PowerPoint, Access (Advanced), Internet Explorer
Adobe Acrobat Professional PDF creation software
Online Help authoring system
Contact this candidate