Manager Software

Juanita Mah

408-***-**** abnep8@r.postjobfree.com

SENIOR MANAGER/DIRECTOR, SOFTWARE ENGINEERING

Leader with over 20 years of experience building and managing high-performance teams to develop and

deliver mission-critical enterprise software. Proven ability to use innovative approaches to get the job

done. Solid track record for on-time delivery of multiple, concurrent releases without sacrificing product

quality. Passion for producing products that delight customers and users. Relentless pursuit of continual

improvement and increased product adoption. MS Software Engineering candidate and MBA.

• •

8 years managing people and managers Cross-function translator and bridge

• between business and technology

Manager of complex projects (PMP)

• Hands-on experience in all stages of

• Led delivery of 20+ products / releases

SDLC, with focus on agility

• Resourceful and analytical

Received 4 awards for leadership in major

troubleshooter product deals with key customers

• Builder and manager of global and

virtual teams (up to 200)

PROFESSIONAL EXPERIENCE:

Program Director, SOA Advanced Technologies – IBM, San Francisco Bay Area 2008 to 2009

Collaborated with product and service divisions to drive SOA adoption by delivering innovative research-

driven, customer-validated technologies as software product features or as reusable services assets. Led

activities to strengthen cross-line-of-business community of SOA services practitioners through use of

social media.

• Negotiated, planned, and drove execution of Saudi Arabian engagement of strategic importance.

Delighted customer, due to significant cost reduction and improved time to value, resulting in

generation of new business.

• Improved time-to-market, from research prototype to service/product development, with Developer’s

Legal & IP Handbook.

Program Director, WebSphere Business Integration – IBM 2003 to 2008

Led software development lifecycle re-engineering efforts for development, SQA, infrastructure, and

customer support teams of 2 recently acquired companies. Managed delivery of 6 releases of 5 products

and components on a quarterly schedule for a global team of over 200 in Austin, Beijing, Boeblingen,

Hursley, Rochester, and San Jose.

• Established repeatable processes to enable timely delivery of deliverables while meeting business

requirements and quality objectives.

• Drove $2M in revenue by transforming development practices to meet FDA-regulated customer

expectations.

• Awards: for driving new ISO 9001 registration; for meeting requirements of regulated customers,

making IBM a preferred vendor; and for leading efforts to define quality metrics to be used by all IBM

software divisions.

Architect/ Senior Program Manager, Application Integration and Middleware – IBM 2001 to 2003

Architected, designed, tested, and deployed internal tool used by all IBM software divisions to manage

product plans and inter-product dependencies for over 300 software deliverables.

Senior Program Manager, Content Management Services - IBM 1999 to 2001

Drove product adoption through client services performed by developers with deep product knowledge.

Managed operations for over 25 software engineers.

• Grew business by nearly a factor of 10 within a year.

• Negotiated $1.5M contract involving an innovative web-based archival system for daily televised

entertainment news show. Managed application development and solution integration of IBM and 3 rd-

party hardware and software.

• Award: for driving closure of first-of-a-kind, complex contract negotiations that had stalled.

Senior Manager, Data Management - IBM 1994 to 1999

Drove growth of 3rd-party applications enabled to IBM Data products, including DB2. Established business

partner program to provide technical and marketing support. Grew program from 0 to 600 members

world-wide. Built and managed high-performance team of technical consultants and program managers.

• Improved competitiveness of IBM products by collaborating with partners to port their applications, to

improve application performance, and to ensure scalability. Drove partner requirements into product

plans.

• Increased joint customer satisfaction by establishing a performance SWAT team, training partner

sales and services team on application tuning, and driving closure of critical customer situations.

• Closed major bids through customized benchmarks and technical support to the account teams.

• Awards: for joint porting project to close $60M sale; for DB2 and business partner leadership and

support; for teamwork while developing DB2 technology licensing; for collaborating with other

divisions to recruit business partners of strategic importance.

Senior Product Development Manager, Language Products – IBM

Architected, developed, tested, and supported IBM’s mainframe and AIX compiler products. Oversaw 3

development projects based in Perth. Managed 50 software engineers and 5 managers. $20M budget

drove $200M annual revenue, used by over 90% of Fortune 500 companies.

• Reduced development costs by consolidating disparate code bases into common components. Drove

culture changes necessary to get buy-in for component approach.

• Delivered 4 quality releases based on new runtime architecture on schedule, with high quality, and

within budget, using stream-lined processes to achieve 10x quality improvement.

• Increased customer awareness by initiating employee adopt-a-customer program, conducting cross-

function discussions on customer and market requirements, and establishing face-to-face discussions

with users.

• Improved employee satisfaction ratings by providing clear direction, maintaining employee technical

vitality, piloting self-directed teams, and sponsoring fun team-building activities.

Quality Assurance Manager, Knowledge-Based Systems – IBM

Built and managed team of 25 SQA engineers to test new family of artificial intelligence (AI) products.

• Drove delivery of Version 1 and led test activities for 4 other releases.

• Met aggressive delivery schedules (considered impossible by experienced managers) by increasing

test productivity by 25% through use of automated test tools and agile techniques.

• Award: for driving test activities to deliver new, quality product on schedule.

Software Engineer, Data Dictionary Development - IBM

Lead architect. Designed, developed, and tested a product averaging over $10M in annual revenue at its

peak. Teams ranging in size from 4 to over 40. Delivered 7 major releases on schedule.

TECHNICAL SKILLS

Architectures: SOA, web services, application servers, J2EE, Internet, REST, messaging,

networking, relational databases, compilers, operating systems, client/server, parallel

processing, high availability

Development Methodologies: Agile, waterfall, incremental, iterative

Quality Frameworks: ISO 9001, CMM, Malcolm Baldridge, Six Sigma

ADDITIONAL EXPERIENCE

• Project Management Professional, Project Management Institute

EDUCATION

MS, Software Engineering, San Jose State University, CA, coursework completed 2009

MBA, University of Santa Clara, CA

BA, Computer Science and Mathematics, University of California, Berkeley

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