Human Resources Customer Service

Art Wasek

SUMMARY __________________________________________

Human Resources change agent known for defining and implementing a shared

vision that inspires creativity, results and excellence. Management expert

with over 15 years experience in creating and sustaining dynamic and

energized work environments. A results-oriented leader who will align

organizational culture to performance-driven metrics and business

imperatives.

PROFESSIONAL EXPERIENCE______________ ___________

HUMAN RESOURCES DIRECTOR ASPIRUS KEWEENAW HOSPITAL '08 -

'09

. Created the organization's first structured, market-based compensation

system; defined market, set start rates, built pay matrices and

methodology for proceeding through pay ranges with accompanying

performance management tools.

. Changed employment protocol to creatively recruit and fill every

position opening, including market-sensitive positions, within 4

weeks.

. Designed special survey instrument to determine competitiveness of all

"wage amplifiers." Re-wrote policies to ensure premiums and

differentials were both externally competitive and internally

equitable.

HUMAN RESOURCES MANAGER HOME DEPOT

'04 - '07

. Devised aggressive HR metrics to measure and manage critical

components of success, then personally exceeded every measure by a

minimum of 10%. Applied metrics to supervisory and staff performance

objectives and increased associate sales/hr. by 7%, cashier

transactions by 11%, and add-on sales by 15%.

. Launched extensive employee information campaign to assist associates

with explanation and participation in a full cafeteria benefits

environment.

HUMAN RESOURCES & OPERATIONS MGR. CHERRY GROWERS, INC. '98 -

'03

. Instituted medical insurance changes that resulted in $450,000 1st-

year savings; value perception was maintained with minimal impact on

benefit levels.

. Reduced workers compensation costs by 43% in two years; decreased open

claims from 12 to 1. Streamlined organizational structure and

quantified departmental activities, creating a 12% reduction in

staffing levels geared to productivity.

. Created a pay-for-performance evaluation program and new benefits

structures.

VICE PRESIDENT, HUMAN RESOURCES FIRST OF AMERICA BANK '90

- '97

. Achieved an 84.6% gain in efficiency ratio (72 to 39 FTEs per $1M in

assets) within two years by monitoring staff metrics and adjusting

FTE's with customized computer model.

. Decreased attrition rate among customer service employees from 50% to

less than 15% through new programs, outreach efforts and related

reward and recognition initiatives.

. Leader among a senior management group that was cited as the 2nd most

profitable team of 27 business units within the corporation.

SOFTWARE & STATISTICAL EXPERTISE____________________

Word Critical Path

Excel Linear Programming

Outlook Probability and Distribution

PowerPoint PeopleSoft, ADP & other HRIS

EDUCATION__________________________________________

Master of Science - Human Resources Administration - Central Michigan

University

Bachelor of Arts - Communications - University of Detroit Mercy

10331 E. Marion Dr. (Traverse City, MI 49686

231/947-2157 (******@***.***

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