Customer Service Training

*** ****** ***** ** . ********, AL *****

Phone 706-***-**** . E-mail abneli@r.postjobfree.com

Crystal Neal

Objective

My main objective is to use my previous experiences

and exceptional personal skills to obtain a

challenging position within a successful

organization. I will be an asset to any company

that is seeking a motivated, energetic, and

dedicated employee. I have exceptional

organizational skills and have a team player

attitude that will enable me to be a productive

member of a winning team.

Summary of qualifications

Proficient with Windows XP, Microsoft Office,

Microsoft Works, Outlook, Adobe, Group-Wise and

most basic computer programs

Strong organizational, communicational, personal

and problem solving skills. Ability to work in a

fast paced environment, relationship building,

recruiting, excellent employee customer service,

meeting, planning detail and goal oriented, policy

and procedure creation, performance management, job

analysis and loan specialist. Self motivated and as

well as a team player.

Work experience

04/06- present University of Phoenix Birmingham,

AL

Educational Counselor

Call, set appointments, follow up, enroll and

retain any potential students. Constant training on

updates, compliance and FERPA guidelines. 60+ wpm.

Designed training material for implementation.

Completed Application, Financial Aid (Title IV

Funding) and processed documents.

Advise undergraduate and graduate students for the

University's graduate, undergraduate and

certificate programs.

Developing academic plans designed individually for

each student seeking degree or certificate

completion.

Conducted presentations for large and small

businesses about services and programs the

University offers.

Trainings: Directing Professional Development,

Supervisor 101, Handling Contemporary Management

Issues and Customer Loyalty

Nominated for and completed the Advancement and

Promotion Program. Nominated and completed Top-Up

(Training Outstanding Performers)

06/05-04/06 CHASE Staffing Columbus, GA

Business and Employee Recruiter

Recruited new business

Found employees for current job postings.

Sectary experience, book keeping, took inventory,

ordered supplies.

Multiple trainings with EEO and HIPAA.

Conducted background checks and drug screenings.

Made/Sent invoices

Enter time

01/01 - 09/04 SYNOVUS - Fortune 100 Columbus, GA

Loan/Financial Application Specialist / Bank Teller

Made advances to loans from affiliated banks, made

payments to and from loans, sent out wires and

worked incoming wires from various banks.

Proficient with 10 key strokes.

Balanced, researched, bought, sold and processed

loans.

Processed transactions for personal and business

customers, provided information regarding bank

services. Entrusted with handling vault, ATM,

bonds/coupons, and night drop activities.

Participated in all training opportunities

including mangers training, teller training, loan

training, analytical training, as well as

developmental training.

Education

October 2009 University of Phoenix Birmingham AL

Bachelor of Science in Business/ Management

Currently enrolled in MBA

References

Upon Request

Contact this candidate