Quality Assurance Manager
Resume:
Audie Caceres
Winnetka, CA *****
abnel9@r.postjobfree.com
Summary Innovative solutions minded leader interested in taking on new
challenges, QA teams and defining processes from the ground up.
Skilled in developing and implementing effective Software Quality
Assurance methodologies, delivering projects on time with high
quality, working in a social media environment, and developing highly
effective teams.
Relevant
Skills/ Define and implement best practices and goals for Software Quality
Qualification Assurance department.
s Collaborate with Product Managers and Upper Management to define
product requirements.
Work with Product Group Managers and stakeholders to ensure software
is delivered within business-defined schedules.
Lead backend & integration testing of Symantec Enterprise level
security applications.
Plan and coordinate development test cycles for enterprise level
products.
Evaluate and implement appropriate testing methodologies - Water Fall
& Scrum.
Coordinate defect verification effort with development team.
Grow and motivate individual contributors.
Ability to function as an individual contributor in order to help
meet deadlines.
Responsible for leading staff of 40 talented SQA's, ranging from
managers to individual contributors.
Manage remote team members in located in in areas such as Ireland,
Russia, India, UK, Japan & China.
Experience Volusion, Inc 08/2009 - Present
Sr. Software Quality Assurance Manager
Responsible for driving automation using Selenium-Grid, regression
testing and every day testing activities.
Defined a Pragmatic Agile process for QA.
Interim Development Manager.
Established deployment criteria to include staged release and enforce
deployment cut off times.
Integrated QA into product meetings to help flush out product
requirements and define use cases.
Managed off shore automation QA resources for Volusion's online
shopping cart software.
Ensure testing will contribute to maintaining a high level of PCI
compliance with every release.
Improve Volusion's "time to market" by continuously refining
development process.
Used Selenium-Grid to perform automation against multiple distinct
browsers running concurrently.
Experience Fox Interactive Media (MySpace) 02/2007 - 07/2009
Software Quality Assurance, Director
Responsible for Mobile, Infrastructure, API, Security, Desktop
Applications, Content Monetization, CMS, Creative Services and
Internationalization teams.
Helped to build QA team by hiring staff, defining career path, roles
and responsibilities, introduce process and integrate QA into various
MySpace teams.
Responsible for leading staff of 40 - domestic, international and off
shore QA teams (contractors).
Drove development, product, project, and build service group to
follow QA-defined process, which ultimately defined how MySpace
pushes code into production.
Integrated QA into product and business development meetings to
ensure proper and reasonable expectations were set from product
inception, resulting in quicker time to identify acceptable
tradeoffs.
Empowered QA managers to be problem solvers and champion quality for
respective verticals which drove down deployment of half baked code,
issues to production and emergency code pushes.
Work closely with VP of Engineering to establish best practices and
engineering goals for both QA and Dev follow. Examples include merge
requests, go-no-go criteria, and deployment criteria.
Work with VP of Network Operation Center and Build Service Group to
establish code deployment criteria, cut off times and escalation
process. This aligned both development and QA groups.
Work closely with Mobile GM of MySpace and global carriers to
identify ways to not only deliver higher quality builds, but also
feature rich builds quicker.
Created a process for designers and marketing team to follow when
designing custom profiles, which resulted in more cross browser
compatible designs.
Collaborated with product and development teams to optimize time and
resources needed to deliver projects quicker and with higher quality.
Function as the Scrum Product Owner for automation team. Increased
test coverage to include all international cultures, increased pass
rates to 90%, help transition team from QTP to WaTin.
Symantec Corporation 2004 - 2007
Software Quality Assurance, Supervisor
Responsible for point product integration, server side component
functionality and overall security.
Participate in daily "war room meetings" with the Director of
development and focus team to discuss and resolve daily issues in
order quickly identify necessary tradeoffs to deliver high quality
products on time.
Lead a team of seven SQA analysts & engineers with focus on
automation, security, point product integration, functional and E2E
testing.
Defined and coordinated point product integration testing efforts of
Symantec & third party products into the Symantec Security
Information Manager Appliance against supported databases: Oracle 9i,
DB2 & SQL Server.
Responsible for identifying and resolving security vulnerabilities in
product through its life cycle.
Defined and implemented build worthiness test procedures that quickly
determined whether or not a build is acceptable for QA testing.
Coordinated testing of server side components (event collectors) and
Live Update packages on following platforms: Redhat Linux 7.x, 3.0;
Solaris 9, 10, & various Windows environments to include
international testing.
Work with development team in ensuring accuracy of Functional
Specification documentation.
Plan, schedule and develop test plans for team.
Responsible for training team on how to test on Redhat EL 3.0.
Responsible for Deep Sight security integration of products with
Symantec's Security Information Manager 4.0.
Team technical lead for porting Symantec Enterprise Security
Architecture into a Linux stand-alone appliance.
Symantec Corporation 2003 - 2004
Software Quality Assurance, Specialist
QA Specialist for Solaris based Enterprise level product testing
using the following third-party components in a completely
distributed environment: IBM Internet Directory Server 4.2 (IDS
4.2), Oracle 9i & DB2, Symantec Enterprise Security Architecture.
Responsible for functional testing of Symantec Enterprise Security
Architecture (SESA) on Solaris, including planning, designing, and
documenting test procedures for rest of team.
Conduct technical training in Ireland & Japan offices for SESA on
Solaris, which resulted in higher quality international releases of
SESA.
Work closely with tier 1 customer's to troubleshoot and resolve
various deployment issues.
Conduct build worthiness test to determine whether or not build is
suitable for testing purpose.
Work with Development & QA team to ensure test plans are complete and
accurately reflect requirements.
Responsible for QA team budget.
Provide technical mentorship to QA Team.
Symantec Corporation / ProUnlimited contractor 2001 - 2003
Software Quality Assurance (Contractor)
Senior Software Quality Assurance (Hired full time 09/2002)
Performed server side testing of Symantec enterprise products using
IBM Tivoli and DB2.
Responsible for functional, server-side & client testing of Symantec
Enterprise Security Architecture (SESA) in a mixed windows & Solaris
environment.
Researched and documented how to enable SSL communication between
Directory component & SESA Manager.
Researched and documented how to perform Directory Replication, and
ensure SESA remained functional throughout this process.
Performed defect verification, regression testing as well as
performance and stress testing.
Participate in weekly build acceptance testing to help determine if
build was ready for QA.
Allstate Insurance 1998 - 2000
Technical Support / Claims Adjuster
Determine automobile accident liability based on facts.
Determine automobile coverage and liability decisions based on loss
facts for a Fortune 50 Company.
Deliver liability decisions based on solid negotiation skills.
Provide technical support in Allstate's migration from mainframe to
PC environment.
Military Army Reserve - Military Intelligence 1993 - 1997
Intelligence Analyst (96B10)
Prepared all-source intelligence products to support the combat
commander in making informed decisions.
Established and maintained systematic, cross-referenced intelligence
records and files.
Received and processed incoming intelligence reports and messages.
Interpret situation maps, analyzed and evaluate intelligence holdings
to determine changes in enemy capabilities, vulnerabilities, and
probable courses of action.
Technical OS: Redhat Linux 7.x, RHEL 3.0; Solaris 7, 8, 9, 10; Windows 2000 &
Skills 2003 server based platforms.
Database: Black box knowledge of Oracle 9i, DB2 8.2, Internet
Directory Server 4.2 & 5.2.
Software / IDE: Siebel, VMware, Perforce, Visual Studio 2008, Device
Anywhere, WaTin, RallyDev, Eclipse, Selenium Grid
Soft skills: Team player, leader, solid communicator, self motivator,
ability to succeed with ambiguous goals, and creative.
Languages: Fluent in English and Spanish.
Education / American Intercontinental University, Los Angeles CA
Volunteer Masters in Information Technology, Graduation date: 2000
University of California, Los Angeles (UCLA)
Bachelor of Arts Psychology, Minor in Education, Graduation date:
1998
Fulfillment Fund Mentor
World Vision Sponsor
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