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Customer Service Management

Location:
Fayetteville, NC, 28306
Posted:
March 09, 2010

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Resume:

Johnny H. Eaves

**** ******** **.

Fayetteville, NC 28306

910-***-****

abneiv@r.postjobfree.com

PROFESSIONAL PROFILE:

Self-motivated, results-oriented, hands on professional offering diverse management experience…

Committed to providing staff the training and support required to exceed productivity

requirements…Effective communicator that quickly builds positive business relationships with

associated, management, and vendors. Outstanding leader that is able to motivate employees to

perform with a strong and constant effort daily…Effectively analyzes problems and implements

proactive solutions…Prioritizes responsibilities to maximize performance and operational

efficiency….

Areas of Expertise Encompass The Following:

Production Management Quality Control

Project Management Safety Management

Vendor Relations Shipping/Receiving

Inventory Control Staff Training

Customer Service Problem Resolution

Inventory Reconciliation Cost Reductions

UPS / FedEx / DHL

Computer Literate: JD Edwards/Excel/Access/Word/PowerPoint

SUMMARY OF EXPERIENCE:

Five years of operational and supervisory experience in Manufacturing/Distribution environment

Implementation and support of KANBAN inventory replenishment system

Developed and implemented processes to achieve on-time shipment of warranty and next day orders

Result oriented, reliable, knowledgeable, and productive professional

PROFESSIONAL RELEVANT EXPERIENCE:

CAROLINA COLD STORAGE - Tarheel, NC (10/07-09/09)

Warehouse Supervisor- Shipping

Responsibilities include overseeing domestic and international shipments, ensuring that all

requirements for each are met. Additionally, responsible for maintaining the freezer, dock areas and

32 blast cells of a USDA inspected facility. Currently managing 20-37 associates to achieve timely

picking, checking, put away and receipt of the product for shipment.

DELIVERY SPECIALIST – Duluth, Ga (10/04 – 10/05)

McKesson - HBOC

Operations Supervisor

Responsible for the delivery of pharmaceuticals to customers throughout Georgia. This includes the

direct supervision of 32 route drivers, the managing of arrival, load and departure times. Ensure that

all Palm pilots are programmed and ready for the collection of daily POD’s. Acts as a liaison

between 12 other cross docks and McKesson, collecting and reporting data.

Johnny H. Eaves

2

STEWART AND STEVENSON TUG – Marietta, Ga (6/02 – 8/04)

Shipping Supervisor - *Promotion

Receiving Clerk/Material Handler

Member of management staff reporting to the Director of Supply Chain Management. Responsible

for pick / pack operation, inventory management, cost reductions, freight, restock, and issuing

credits to customers

Developed processes to achieve on-time delivery of warranty and next day shipments

Shipped $1.3 Million dollars in a month and exceeded shipping $300,000 in multiple

weeks…Most ever in company history

Obtained cost saving on packaging material, $35,000 annual saving

Averaged One Million dollars shipping per month

Hired as a permanent employee from temporary agency and steadily progressed within the

company

SOLECTRON – Charlotte, NC (1999 – 2002)

Distribution Manager - * Promotion

Material Analyst / Material Handler

Effectively supervise and motivate a staff of up to 35 kitting and inventory associates. Inventory

team helped manage 14,000 + SKU’s in the warehouse. Managed and ordered materials inventory

based on forecasted data. Facilitate weekly meeting to keep upper management and staff properly

informed. Ensured proper training and safe working conditions.

Responsible for Oracle transactions and interactions with external and internal customers

Implemented processes to achieve on time order completion for direct fulfillment program

Hired as a permanent employee from temporary agency and steadily progressed within the

company

EDUCATION / TRAINING

East Carolina University, Greenville, NC

BS in Industrial Distribution and Logistics

Expected graduation – 2010

Forklift, Pallet jack, Cherry Picker, Highlift

SEMINARS

Handling Difficult Co-workers

Effective Management and Training Techniques

Basic Principles for a collaborative workplace

Dealing with Emotional Behavior.

Kaizen Supervisor Training Series



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