Sales Customer

Connie Lara

Cell # 650-***-****

Home # 650-***-****

**************@*****.***

Objective: Seeking a position in Credit & Collections where my experience

will be utilized to support the requirements of the company.

Qualifications: A creative results oriented professional with more than 10

years experience in Accounts Receivable, Credit & Collections. Excellent

written and verbal communication skills. Well organized and highly capable

of working in a fast-paced environment.

Professional Experience

Finisar Corporation Credit & Collections Analyst

07/07 - 10/09

Manages an account portfolio of approximately $35M.

Set up new and existing customers.

Reconcile accounts on a daily basis and resolve customer disputes.

Ensures that all cash is applied accordingly and in a timely manner.

Process request for credits and obtain the appropriate approvals and back-

up documentation.

Responsible for Letters of Credits.

Cash forecasting on a quarterly basis.

Send out monthly Statements, quarter-end, and year-end letters.

Responsible for contacting customers either by telephone or email to obtain

a payment status on past due Invoices.

Monitor customer accounts to avoid delinquency and advise which customers

to place on credit hold.

Obtain bank information and trade reference for all new customers.

Run aging on a bi-weekly basis.

Assist with process improvements to ensure a streamlined and efficient

"order to cash" process.

Postini Corporation Collections Analyst 01/07 -

06/07

Collect, manage, and resolve outstanding invoices proactively.

Interact with Sales, Services, and Technical Support teams to resolve

customer disputes.

Analyze, prepare, and report on credit memo and write-off activity.

Prepare monthly collection reports.

Perform and prepare account reconciliations.

EMC Corporation Sr. Credit Analyst 04/03 - 12/06

Contributed to overall cash goal according to AR department collection

procedures.

Managed an assigned portfolio of customer accounts by working the aged AR.

Reviewed and released orders from credit hold. Reconciled customer

accounts.

Ensured unapplied credits and payments are identified in a timely manner

and cleared against the outstanding receivable balances.

Connie Lara

EMC Corporation

Interacted with various departments within the organization to resolve

customer disputes.

Prepared statements, request for credits, write-offs, adjustments, sales

tax disputes, and final demands.

Provided cash forecast on a quarterly basis and prepared analysis of bad

debt allowance.

Participated in Sarbanes-Oxley testing for the following controls: Credit

check report, accounts receivable reconciliation, daily cash

reconciliation, and monthly bank reconciliation.

EMC Corporation Collections, Accounts Receivable 02/01 -

04/03

Responsible for collections on all distributor accounts.

Oversee daily invoicing activities and ensuring accuracy. Maintained

invoice records.

Performed cash management activities: Downloaded daily bank reports, prior

day transaction reconciliation, prepared daily cash posting, and researched

misc. cash.

Processed all RMA's and obtained approvals prior to issuing credit memos.

Ran revenue recognition and posted AR batches to the general ledger

accounts.

XO Communications Credit & Collections Analyst

11/99 - 02/01

Responsible for making collection calls on all DSL accounts. Resolved

customer disputes.

Prepared credit request, statements, adjustments, bad debt write-offs, and

final demands.

Prepared reserve analysis spreadsheet on a monthly basis.

Assisted the Credit Manager with the interview process of potential DSL

collectors.

Trained all DSL collectors that were hired.

General Magic, Inc. Billing Administrator 09/98 -

09/99

Processed all invoices for Portico subscribers.

Responsible for all adjustments within the billing department.

Researched customer accounts prior to issuing credits / debits.

Generated and analyzed the monthly revenue report and internal sales

report.

Responsible for making collection calls on delinquent accounts.

ERP Systems - Oracle 11i, Get Paid, Softrax Financials, ACCPAC, Platinum,

Pro Business, Champion, Portal's Infranet, CAMS (Customer Account Mgt.

Systems), Salesforce.com

Computer Skills - Word, Excel, Outlook

Education

FBC Bible College

SOC Bible College

Attended Dunn & Bradstreet Seminars

References available upon request

Contact this candidate