Human Resources Customer Service

Hiron D. Stiell

**** **** ** *

Tuscaloosa, al **405

Cell: 251-***-****

*.******@*******.***

Education

The University of Alabama, College of Education

Tuscaloosa, AL

January 2008 - May 2010

. Masters Degree in Higher Education Administration

The University of Alabama, College of Arts & Sciences

Tuscaloosa, AL

August 2002- May 2006

. Bachelors of Arts in English

Minor in Human Development and Family Studies

Qualifications Profile

. Strong communication, interpersonal and presentation skills

. Proficient knowledge in computer skills and the ability to construct

and modify complex

database models. Operating environments: MS Office Suite, Banner,

People Admin Online Employment System, Singularity Imaging System

. Strong organizational and project management skills

. Strong and effective leadership skills and conflict management

Professional Experience

The University of Alabama

Human Resources Department, Benefits Specialist

October 2008 - Present

. Benefits administrator for an institution that employs over 4,000

employees

. Facilitates the New Employee Benefits Orientation for new faculty and

staff at The University of Alabama

. Conduct retirement consultations for employees who are eligible for

the DROP program or retirement from the Alabama State Teachers'

Retirement System

. Administer FMLA, LTD, and billing for COBRA

. Assists in the review of benefit programs and makes recommendations

for changes and enhancements. Provides advice and counsel to Benefit

Coordinators and to HR Assistants on benefit-related issues and

concerns.

. Effectively interprets, administers and communicates all employee

benefits plans and answers all eligibility questions. Researches and

resolves any issues that may arise

. Provide customer service support to internal and external customers

and assists with resolving employee benefits claim issues

The University of Alabama

Human Resources Department, Human Resources Assistant

January 2008 - September 2008

Tuscaloosa, AL

. Assists with administration and tracking of Family Medical Leave in

accordance with the Family and Medical Leave Act of 1993; Processes

appropriate correspondence to department and/or employee

. Processes benefits enrollment forms and reconciles monthly reports

. Assists departments, employees, retirees, students, visitors and other

affiliates with inquiries, requests, processes, and issues; Provides a

high level of accurate, courteous and timely service to all customers;

Advises, informs and directs customers regarding University policies,

procedures, and programs

. Researches and responds to inquiries and assists in the preparation

and completion of a variety of human resources forms and processes;

Verifies human resource documents and forms to ensure compliance with

established human resources policies and guidelines.

. Manages retiree files and set up billing for retiree benefits

. Promoted from HR Clerk to HR Assistant within 1 year of employment

The University of Alabama

Human Resources Department, Human Resources Clerk

January 2007 - January 2008 Tuscaloosa,

AL

. Serves as the initial contact for inquiries regarding Human Resources

policies, procedures and programs

. Assists with the duties of various HR areas including payroll,

benefits, and employment

. Administers skills tests to employment applicants

. Assist potential employees with the on-line application process

. Distributes payroll checks and process other confidential documents

such as employment verifications and benefit enrollment forms

. Performs a variety of functions with personal computers and

appropriate software for various human resource processes including

form preparation, report preparation and other related functions

. Performs other duties assigned or necessary, works on special projects

assigned by supervisor

Enterprise Leasing Company

Rent-A-Car Division, Management Trainee

July 2006 - January 2007

Tuscaloosa, AL

. Coordinates quality customer interactions in the field of automotive

rental in addition to performing administrative and accounting duties

. Provides tracked sales of multiple protection packages and markets the

company's services to local vendors through one-on-one meetings and

information distribution

. Conducts basic inventory control and fleet maintenance to increase

cost effectiveness

. Worked in the branch's satellite office to provide specialized service

to one of the company's top vendors

. Customer service evaluation and collections on overdue accounts

. Performs clerical and office duties including but not limited to

assisting customers, answering multi-line telephones, and document

sorting and filing

The University of Alabama

Human Resources Department, Student Assistant

August 2005 - May 2006 Tuscaloosa,

AL

. Supports Service Center staff in execution of daily office duties

. Implements organizational skills through the filing and sorting of

confidential documents

. Performs clerical and office duties including but not limited to

assisting customers, answering multi-line telephones, and routing

calls to appropriate personnel

. Assists with various special projects as assigned by the Benefits

Manager and Service Center Staff

Contact this candidate