Manager Human Resources

JESSICA WILKINS-BIBBS

**** ********** **. ***********, ** 43081 Phone (614) 496-

**** // 614-***-**** *************@*****.***

Goal oriented, results driven HR professional with experience both as a

generalist and HR manager. Experienced providing guidance and support to

multiple offices. Leader in maintaining compliance, successfully

communicating amongst the masses, and building enthusiasm within the

organization. Primary goals: incorporating company mission, vision and

values into daily operations and keeping the human factor in human

resources. Currently pursuing PHR.

"She is an absolute pleasure to work with. Her attitude is fantastic, her

professionalism is stellar, and her responsiveness is unmatched."

-Bud Downing, Co-Owner, Express Personnel Services

"Her motivation to win and her strong sense of urgency set her apart from

others."

-Ishreth Sameem, COO, 3SG Corporation

"She proved herself to be hardworking, tenacious, and upbeat."

-Nanda Nair, President, 3SG Corporation

Education 2000 - 2003 Otterbein College

Westerville, OH

Relevant Course: Human Resource Management

Received Bachelor of Arts Degree in HR Management 2003

1997 - 2000 Wright State University Fairborn, OH

Relevant Course: Philosophy

Skills

. Top-notch interpersonal communication across all

organizational levels

. Highly energetic and genuine compassion for people

. Keen sense of professionalism

. Knowledgeable in employment practices and labor

relations

. Self -motivation

. Shines during high pressure/short deadline situations

. Handles customer/employee relations with tact and

discretion

. Eagerness to learn

. Flexibility-Can work well in a team setting or one-on-

one

. Adaptable to new and diverse environments

. The talent of not only multitasking, but also

recognizing the urgency of completing

outstanding projects

. Goal-oriented; Innate desire to achieve success for the

team

. Strong commitment to confidentiality

. Established PC knowledge, including Microsoft Office

2007 and data entry systems

Work Experience 07/2006-05/2009 3SG Corporation

Dublin, OH

HR Manager

. Provided all HR support to staff, including

interpretation of policies, mediation, training and

development, as well as day-to-day counsel

. Successfully managed all staffing efforts from entry

level to professional, including hiring over 70 FTE in

one year as well as gracefully executing staffing

restructuring

. Piloted an on-site partnership with a reputable staffing

firm for contractor staffing needs

. Developed and executed policy changes based on current

laws or organizational growth, including administering

FMLA

. Handled all BWC related hearings with a high rate of

success, including playing a crucial role in the

modification of the BWC classification code for document

imaging

. Executed all investigations from start to finish and

assure legal, appropriate follow up in accordance to

laws and corporate policies

. Effectively managed all unemployment claims and attend

all hearings

. Managed payroll

. Responsible for the all benefits related issues and

communication; worked directly with insurance broker,

TPA, financial advisor, and investor from the start of

the benefit throughout separation

. Arranged and encouraged charitable participation for

organizations including the American Heart Association,

Children's Hunger Alliance, and Susan G. Komen

Foundation

. Worked closely with upper management to create

recognition initiatives, including appreciation

luncheons, performance incentive plans, and company

birthday/ anniversary celebrations

. Directed all day-to-day human resources requests such as

employment verifications, verbal and written

correspondence, and maintaining personnel files

. Continually coached all levels of management on

performance evaluations, review process and appropriate

compensation

. Managed AAP initiatives for MBE certified employer

5/2002 - 07/2006 IntelliRisk Management Corp.

Columbus, OH

HR Generalist

. Recruited, interviewed, and hired 1st and 3rd party

collectors, up to twenty in a one-week timeframe. Also

organized and conducted the first on-site job fair; 140

people interviewed in three days

. Conducted weekly new hire orientations and inputted new

hire data into HRIS- Ultipro and Timetrak

. Updated employee records and documentation in Ultipro

. Acted as liaison for vendors, such as Screenpointe, Talx

Services, National City Bank, and BMI Credit Union

. Handled employee relations, including mediation,

counseling, and managerial support

. Interpreted and enforced employment laws and company

policy, including company handbook

. Distributed and assisted with employee insurance

benefits, 401K, and tuition reimbursement

. Worked closely with Payroll to ensure that employees are

compensated appropriately, including bonus pay

. Maintained procedures to guarantee audit compliance,

including overseeing security badge access and updating

necessary paperwork concerning confidentiality

. Attended unemployment hearings on company's behalf

Funds Control Analyst

. Managed client accounts through cash accounting

. Tasks included reconciling cashbooks, monitoring wires

and ACHs, initiating cash transfers, requesting stop

placements on checks, preparing bank reconciliation for

audits, and recording all clients banking activity

Payment Applications Specialist

. Managed clients through daily accounting services for a

debt collection agency

. Balanced assigned bank accounts, printed checks, applied

payments, and posted electronic payment files

11/2001 - 5/2002 National City Bank

Columbus, OH

Head Teller

. Acted as business teller, vault teller, and completed

customer banking transactions

. Promoted in 6 months; tasks included completing teller

scheduling, conducting meetings, and supervising tellers

11/2000 - 8/2001 Victoria's Secret Direct

Columbus, OH

Client Services Representative

. Serviced clients' needs through telephonic support.

Tasks included problem solving, handling requests in a

friendly, expedient manner, and maximizing opportunity

for future business

. Took sale orders and advised customers on products

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