Customer Service Human Resources

Sara

Grube Cerny, PHR

***** *.

**th Street

Phoenix,

AZ 85022

312-

***-****

abnegw@r.postjobfree.com

PERSONAL SUMMARY

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___________

A creative, high-energy, and results-oriented leader with over seven years

experience in a broad base of human resources and operations reinforced by

complementary academic preparation and a PHR certification. Career is

highlighted with success in areas such as: training, resource staffing,

budget containment, regulatory compliance, safety awareness, and human

resources consulting. A persuasive, team player with proven analytical,

problem-solving, organizational, planning, interpersonal, and decision-

making skills. A versatile responsible manager that understands people at

all levels and effectively motivates others to attain goals and objectives

within time and budget constraints. Works well under pressure and thrives

on challenges and is an active change agent with experience in companies

both large and small.

FUNCTIONAL AREAS OF EXPERTISE

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* Human Resource Generalist * Employee Relations

* Recruiting * Training, Development and

Supervision

* Customer Service * Budget Preparation and

Control

* Benefits and Compensation * Regulatory Compliance

CAREER HISTORY & HIGHLIGHTS

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Westcor, a Subsidiary of Macerich Phoenix, AZ

Human Resources Manager 11/2007 -

Current

. Ensures planning, monitoring, and appraisal of employee work results by

training managers to coach and discipline employees; hearing and

resolving employee grievances; counseling employees and supervisors.

. Participate and guide managers in disciplinary or termination

proceedings, including broad reduction in force activities.

. Initiate and conduct timely investigations, prepare documentation and

make recommendations for corrective/disciplinary actions.

. Develops recruitment strategies including compensation evaluation,

determining Exempt/Non-Exempt status, writing job descriptions and

renegotiating fees with recruiters to achieve required staffing levels.

. Manage the new hire process including posting open positions, screening

resumes, scheduling interviews, maintaining and processing paperwork,

conducting background checks and conduction New Hire Orientation.

. Monitor and reinforce compliance with employment related government,

state and local requirements, including EEOC, Title VII, ADA, FLSA, and E-

Verify.

. Maintain internal Human Resources best practices guide in order to ensure

consistent HR practices, strategy and program execution throughout all

levels of organization.

. Audits corporate and field locations for compliance with HR initiatives

and government compliance; provide written documentation of findings and

suggested solutions to resolve outstanding issues.

Extended Care Information Network (ECIN), Inc.

Chicago, IL

Director of Human Resources 10/2005 -

11/2007

. Developed all employee policies and procedures and coordinated their

distribution and implementation, to include the Employee Handbook.

. Implemented recruitment and hiring strategies including: job postings,

screening applicants, interviewing, and presenting offer letters.

. Assured compliance with regulations/laws of various governmental entities

(e.g., State Departments of Human Resources, and Health and Environment,

Social and Rehabilitation Services, the Equal Employment Opportunity

Commission, etc.) by investigating problems or issues and/or responding

to requests for information in a timely fashion. This was done by keeping

abreast of current legal changes and making appropriate changes and

reacting to all government requirements.

. Advised and coached management on employee relations issues.

. Created new training programs and educated management and staff according

to human resource policies and procedures. Examples of training programs

are: EEO laws, Performance Management, Hiring for Service, Sexual

Harassment, Performance Appraisal (Preparation and How-to) and General

Orientation.

. Managed compensation programs in conjunction with company guidelines,

including recommendations for pay rate changes and negotiating both pay

raises and salary reviews.

. Administered all benefits programs, which included: medical, dental,

vision, FSA, AD&D, Life, 401(k) and FMLA, short-term disability and

workers' compensation.

Boulevard Healthcare

Chicago, IL

Director of Human Resources 06/2004

- 10/2005

. Oriented new personnel to the facility during new employee orientation,

as well as performed on-the-job trainings.

. Performed on-going training for staff to include, but not limited to:

sexual harassment, safety, customer service, and HIPAA.

. Developed and maintained written job descriptions and performance

evaluations for each staff position.

. Ensured compliance with current applicable federal and state employment

regulations regarding wages, overtime, work hours, workman's compensation

and unemployment.

. Assisted in developing personnel policies and interpreted department

policies and procedures.

. Involved in all aspects of employee counsel, discipline, and

terminations.

. Ensured quality recruitment, selection and training of competent

personnel.

. Participated in Labor Relations Contract Negotiations.

Concentra Medical Center

Hammond, IN

Center/Human Resource Administrator 12/2002-

12/2003

. Responsible for staffing, supervision, hiring, training, recruiting,

payroll, benefits, workmen's compensation, and all other human resource

issues and all aspects of customer service.

. Development and maintaining of new policies and procedures within the

clinic.

. Managed the clinic's operational and financial performance including

budget, center revenue, reports, accounts payable, and accounts

receivable.

. Maintained compliance with OSHA, DOT, and other applicable testing

regimens and regulations.

Pets Choice

Seattle, WA

Operations/Human Resources Team Leader 06/2001-

11/2002

. Supervised all daily operations aspects including, but not limited to:

leadership and training of staff, employee relations, performance

reviews, payroll, compliance with state and federal regulations (OSHA),

and all other human resource functions.

. Monitoring of hospital's financial position, policies, and procedures to

maintain quality standards.

. Developed training manual and implemented with staff and inventory

management and control.

. Primary communications liaison between staff, doctors, clients, corporate

office.

EDUCATION/SKILLS/ASSOCIATIONS

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Purdue University - West Lafayette, IN Bachelor of Arts: May

2001

Major: Law and Society

Minor: Organizational Leadership Supervision

. Proficient in all Microsoft Office products, Internet, E-

Time, ADP, Oracle and Discover

. Member of the Society of Human Resource Management (SHRM)

. Member of the Valley of the Sun Human Resource Association (VSHRA)

. Professional Human Resource (PHR) Certification, December 2006

References Available Upon Request

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