Customer Service Quality
Resume:
Kurt Kruger
Byron MN, *****
******.****@*****.***
Objective
Employment with a company in a full time salaried engineering position
Education
North
Dakota State University Fargo, North Dakota
Mechanical Engineering (BS)
May 2008
Business Administration (Minor)
Related Work Experience
eServ
Peoria, Illinois
Project Engineer
July
2008-March 2009
. Provided technical direction while managing contractors,
purchasing, and construction for rust preventative contamination
removal system
. Developed and maintained PFMEA, control plans, employee handbooks,
and work instruction documentation
. Analyzed and planned work force utilization between two projects to
optimize production while finishing both projects ahead of schedule
and under budget
. Maintained inventory and developed production schedules to assist
in elimination of backorders and meet production numbers
. Insured quality standards were being met and maintained part
disposition paperwork for each piece part
Tecton Products LLC Fargo,
North Dakota
Research & Development Intern
February 2007-March 2008
. Developed new and improved existing resin formulas for FRP
pultrusion systems
. Worked closely with suppliers performing DOEs to improve quality of
incoming materials
. Designed incoming material quality system which included test
methodology and communication systems with vendors
. Initiated lab studies and line trials to test new concepts on resin
systems and place tighter specifications on PE resin recipes by
determining root cause
. Troubleshot production issues using Gel-Star and DSC testing and
developing Gage R&R for lab equipment
Fargo Jet Center
Fargo, North Dakota
Line Service Technician
November 2004-March
2007
. Executed fuel and turn services on array of aircraft from single
seat to airliners and military fighter jets
. Safely parked, moved, placed and removed aircraft from hangars
. Employed customer service skills while taking care of luggage,
transportation, and catering
Bobcat Company Gwinner,
North Dakota
Engineering Intern
January 2004-
August 2004
. Collaborated with engineering and production staff while leading
Kaizen lean manufacturing events (9 events in 9
months)
. Exhibited problem solving and design skills while creating modular
and proprietary EOAT and robotic gripping devices
. Organized and set up new manufacturing work cells that included
heat treatment, machining, and robotics
. Recommended and implemented methods for improving processes,
designs, and worker efficiency on transmission line
Famous Dave's BBQ Fargo,
North Dakota
Bartender/Server/Host
April 2002-
December 2004
. Utilized customer service skills while working as Bartender/
Server/ and Host
Crenlo Inc.
Rochester, Minnesota
Quality Control
Summer 2001
. Performed inspection on variety of products from raw materials to
finished goods
. Insured quality standards using GD&T of prints while performing
first article inspections
. Utilized problem-solving and communication skills when identifying
defective parts and troubleshooting necessary process changes on
press breaks, shears, and punches
Rochester Tractor and Equipment Rochester,
Minnesota
General Laborer
March 1997-August 2000
. Worked as mechanics assistant on agriculture and construction
implements specializing in New Holland
. Performed duties of small engine mechanic and new product setup
specializing in Troy-Built lines
Activities
Member Tau Kappa Epsilon Fraternity
. Conducted meetings of up to 30+ people as the New Member Educator
. Set up and facilitated several successful philanthropic events as
the Scholarship Chair
. Participated in disciplinary decisions while serving on Membership
Quality Board
. Initiated and recorded meeting minutes of the chapter while serving
as the Secretary
Intramural sports / ASME / 4-H member for 8 years
Relevant Courses/ Training
Six Sigma Green Belt Kaizen Lean Manufacturing ISO 9001 FRP
Pultrusion
Pro-Engineering Business Management Polymer
Chemistry Mini-Tab
Microsoft Office Packages EIT
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