Manager Sales
Resume:
STEVEN D. SETTER
Cedar Rapids, IA 52404
abnefj@r.postjobfree.com
Summary: Results oriented professional with 17 years experience in
management and customer service.
Excels in customer relations, operations management, project
management, motivating personnel, and training personnel. Will
positively influence company culture and develop ongoing professional
relationships focused on achieving success and delivering results.
PROFESSIONAL EXPERIENCE
2005 - 2009 Operations Manager, CR Logistics & Transportation, Inc.,
Cedar Rapids, IA
CR Logistics & Transportation, Inc. is a $14 million freight brokerage
and asset based for hire transportation company.
. Replaced outgoing division managers and successfully retained 70%
of sales brokerage personnel by stabilizing a tense work
environment.
. Responsible for 40 plus employees including brokers, sales reps,
fleet managers, dispatchers, owner operators, drivers and
administrative personnel.
. Directed and oversaw all activities including sales, customer
service, claims, safety, DOT compliance, payroll, P&L
responsibility, recruitment and Human Resources.
. Maintained a quality work environment and led the company toward
growth through sales and recruitment resulting in $2 million gross
sales increase the first year with a 1.8% increase in gross
profit.
. Developed and implemented effective prospecting and sales
incentive programs.
. Performed daily customer relations, negotiating rates with both
customers and carriers, processed
all RFP's.
. Designed logistic solutions for customers of our affiliate company
Midwest 3pl warehouse and assisted in warehouse customer contract
negotiations.
1998 - 2005 Foodliner, Inc., Dubuque, IA
2003 - 2005 Assistant Manager of Corporate Fleet Operations, Foodliner,
Inc., Dubuque, IA
Foodliner, Inc. is a $100 million company specializing in bulk
transport of food grade products in liquid and pneumatic trailers.
. Monitored and promoted teamwork between 21 fleet managers and 10
administrative personnel. Assist fleet managers in the scheduling
and dispatch of 675 power units that run throughout the country.
. Applied proactive communication within the central dispatch to
create backhaul lanes from different terminals to optimize loaded
miles and tractor utility.
. Created a fleet manager and driver manual on the PeopleNet
satellite fleet tracking and communication system. Trained fleet
managers on the PeopleNet and TMW systems / AS-400 interface.
. Promoted to assistant manager of corporate fleet operations
January 2003.
1998 - 2004 Terminal Manager, Foodliner, Inc., Cedar Rapids, IA
. Managed all operational functions including sales, financial,
safety, and customer relations of a $5 million operation.
Restored division to profitability after two consecutive years of
losses.
. Dispatched and managed 35 - 45 drivers locally and for one
satellite terminal. Ensured driver compliance with DOT
regulations and administered corporate safety programs.
. Maintained a budget and completed weekly operational reports.
. Oversaw all equipment maintenance, managed vendors, and identified
warranty repairs for corporate maintenance team.
. Maintained and improved customer relationships through monthly
meetings and tracking carrier performance based on customer
guidelines.
. Awarded top manager honors in 2000 and 2001 by surpassing
corporate operational goals.
1996 - 1998 Sales Manager / Master General Agent, American Income
Life, Cedar Rapids, IA
American Income Life markets and sells supplemental insurances nation
wide.
. Managed daily operations of Cedar Rapids office. Hired and
trained 11 field sales agents and maintained effective line of
communication through weekly staff meetings and continuous
employee interaction. Supervised and trained nine telephone
personnel.
. Developed a sales strategy which led to 65% increase in sales in
one year and developed a telephone appointment-setting operation
which averaged seven daily pre-set appointments per sales agent.
. Sold insurance coverage to over 320 new accounts and sold increase
insurance coverage to over 40 current clients. Cultivated
potential new accounts and aggressively pursued lapsed policies
for possible reinstatement, resulting in persistency rating in 89
percentile. Monitored and assisted the public relations division
for consistent sales lead generation.
. Received monthly and quarterly sales bonuses consistently and was
promoted to Sales Manager in ninth month of employment.
1991 - 1996 Manager, S & S Clothing Outlets, Iowa City, IA and
Waterloo, IA
S & S Clothing Outlets was a privately owned wholesaler and retailer of
women's and men's off-price name brand apparel with two retail
locations.
. Oversaw all facets of record keeping, involving payroll,
insurance, banking, taxes, accounts receivable, accounts payable
and general ledger. Trained and supervised 14 salespersons and
managed an inventory of several thousand items.
. Established and maintained cooperative working relations with
radio, television, and print media and coordinated all the design
elements and directed image content and copy of all ads.
Developed and structured a monthly mailing program. Researched
and created a network of wholesale clients nationwide.
. Selected merchandise and negotiated price and quantities.
Determined price strategy necessary to ensure profit based on
estimated budget, profit goals, and average rate of stock
turnover.
. Researched and successfully added to vendor base purchasing
sources including manufacturers, specialty wholesalers, and
manufacturing representatives.
. Pursued, negotiated, and achieved a contract with a well-known
catalog retailer and became sole outlet for them in the eastern
half of Iowa.
1988 - 1990 Product Manager, Einarsen Industries, Inc., Dubuque, IA
Einarsen Industries was a wholesaler and retailer of women's and men's
off-price name brand apparel.
. Managed all facets of marketing including research, development,
and implementation of marketing strategies. Handled advertising
including design, layout and production and assisted in the buying
decisions based on current market trends.
EDUCATION
1990, Bachelor of Fine Arts (Design), University of Iowa, Iowa City, IA
2003, Dale Carnegie Training
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