Christopher M. Berwald

**** **** **** . ********* *******, OH 44147 . 440-***-**** .

abnecj@r.postjobfree.com

PROFESSIONAL OVERVIEW

An accomplished information technology manager who builds and leads focused

IT organizations in diverse industries with expertise in eliciting

consensus and coordinating large-scale initiatives. Demonstrated ability in

building motivated teams through recruiting, development and retention of

resources and structuring them in teams that deliver results and true ROI.

CORE COMPETENCIES

Leadership and Motivation

. Energetic, service-focused technology strategist

. Exceptional ability to work with others to identify and resolve complex

problems and deliver solutions

. Ability to work with senior management on long-term strategies and future

business growth plans

. Demonstrated ability to lead and execute on complex business strategies,

driving measurable results

. Able to collaborate, negotiate and persuade with clients and employees up

to and including the C-level while building rapport and maintaining

positive relationships

. Demonstrated ability to motivate and develop talented people to deliver

specified results

. Strong, polished verbal and written communication skills

Operations, Finance and Technology

. Ability to define, re-engineer and continuously improve business

processes

. Ability to manage daily operations of growing companies and/or business

units including profit/loss, project/resource management, client

communications, technology, forecasting and budgeting

. Responsibility for performance management process for managers and

employees

. Manage 3rd party contractor relationships including resource selection,

rate negotiation and contracts

. Exceptional ability to understand and strategically position new

technology and processes

. Experience with various technology including PeopleSoft, SAP, Kronos,

Saba, QRM

. Strategic planning, business intelligence solutions, technology

rightsizing, vendor management

PROFESSIONAL EXPERIENCE

GOODYEAR TIRE & RUBBER COMPANY, Akron, Ohio

Manager of Technology and Business Intelligence- Retail Division

Mar 2009- Present

Responsible for all operational, strategic IT and business intelligence

initiatives for Goodyear's 675-store retail network. Duties include:

. Aligning technology vision with the appropriate technology platform,

product and business strategy

. Member of the Retail Leadership Team which manages all strategic and

tactical business operations

. Manage a team of 5 resources responsible for all IT and business

intelligence projects and initiatives

. Develop, track, and control the Retail IT annual operating and capital

budgets

. Oversee provision of end-user services, including help desk and

technical support services

. Champion change, manage implementation of new ideas and implement IT

policies and procedures

. Negotiate and administer vendor, outsourcer, consultant and software

contracts and service agreements

. Responsible for managing Goodyear Retail BI platform and strategy

including timely delivery of data

. Foster relationships with Goodyear's North American Tire IT

organization to achieve business results

. Develop strong linkage with the field organization to understand

needs, recommend solutions and drive for process improvement where

needed

[pic] Significant Accomplishments:

Led development of business Led development of business case for

intelligence strategy and overall $10MM Point-Of-Sale system

technology roadmap Working sponsor of SAP Retail Store

Helped reduce IT costs by $500K implementation

through contract renegotiation and Working sponsor of SAP BW/Reporting

thorough detailed expense reviews Portal

Christopher M. Berwald Page

2

NATIONAL CITY CORP, Cleveland, Ohio

Group Manager and Asst. Vice President, Risk Management

Apr 2008- Mar 2009

Accountable for daily leadership, program management, resource planning,

budgeting and operational initiatives for the Operational Risk area. Also

responsible for strategic planning of technology solutions that supported

National City's Risk Management capabilities. Duties included:

. Responsible for the implementation of technology solutions that

support National City Risk Management processes including QRM

(Quantitative Risk Management)

. Management of 15 resources (Proj. Mgrs, Business Analysts, Developers,

QA and Support Analysts)

. Work with senior management to develop Risk Management strategies and

supporting IT requirements

. Develop and manage the implementation of the goals for the group's

strategic plan

. Develop and manage individual and team performance management

processes

Significant Accomplishments:

Developed and executed an IT Co-led hiring and on-boarding

strategy for quantitative risk efforts for Risk Management team

management division. resulting in 10 new hires

Decreased project development Developed strategy to maximize

resource costs by almost 15% in 6 efficiency of nightly data

months processes.

Helped to re-establish a positive

and trusting relationship with

internal clients

Senior Project Lead and Asst Vice President, HRIS

Feb 2006- Apr 2008

As a senior project manager for Corporate Operations and Information

Systems-HRIS, I had direct responsibility for projects with budgets that

ranged from $1.5MM to $3.0MM, 15 - 30 team members and a high degree of

complexity. Duties included:

. Manage project scope and objectives, risks, resolve issues, and drive

projects to completion

. Manage IT, operations, client and vendor team members to achieve

project objectives

. Provided executive management with status updates on key project

deliverables and critical resources

. Mentored junior-level project managers and resources

Significant Accomplishments:

Led two successful multimillion Helped to re-establish and maintain a

dollar project implementations (Saba positive and trusting relationship

learning management and PeopleSoft with HR clients from a technical and

performance management) business perspective

Maintained project financials within Implemented new HRIS processes and

10% of budget procedures

CERIDIAN CORPORATION, Broadview Heights, Ohio

2002-2006

General Manager, Empowerment Business Unit

As General Manager of the business unit responsible for development of HRIS

web applications, I developed, led and executed the overall strategy and

vision of the business unit as well as managed the resources and all P&L-

related activities including forecasting, expenses and revenue. Duties

included:

. Day-to-day operations of a $4.5MM business unit

. Management of up to 52 employees and contractors (onshore and

offshore)

. Customer management/customer relations up to and including C-level

. Responsible for employee-related activities including PMP's/PIP's,

compensation/salary planning

. Vendor management and contract negotiations

. Involvement in the strategy and design of new product releases

Christopher M. Berwald Page

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Significant Accomplishments:

Exceeded revenue 8 consecutive Increased subscription revenue base by

months 95%

Reduced customer backlog 71% Led teams that developed and authored

Reduced total accounts receivable a comprehensive product retirement

from $1.1MM to less than $150K in 18 plan and an HRIS consulting business

mos. plan

Increased change order revenue from Sponsored Six Sigma project for

$5K per month to an average of $70K revenue variance and increasing

per month forecasting accuracy

Responsible for over $750K of change Restructured business unit for

order revenue in 2003 increased productivity and

effectiveness

EMEDIA TECHNOLOGIES, Akron, Ohio

2000-2001

Operations Manager/Principal

Duties included day-to-day management, project management, business and

systems analysis, resource and budget allocation, client communication,

marketing, proposal creation, sales presentations and technology R&D.

COMPUWARE, Cleveland, Ohio

1998-2000

Project Manager

Mentored and led a development team and ensured that all projects were

delivered on time and within budget. Areas of focus included business

analysis, project management and development of computer-based training and

learning management systems. Involved in all phases of the project

lifecycle including proposal development, project management, needs

assessment, design, development, QA, distribution and measurement.

AMERITECH/SBC, Chicago, Illinois

1996-1998

Team Lead/Project Manager

Responsibilities included project management, design, development and

implementation of learning applications for 6500 front-line employees.

Areas of focus included business analysis, project management and

determining the strategic use of learning management systems.

ERNST & YOUNG, Dallas, Texas and Cleveland, Ohio

1992-1996

Senior Consultant

As team leader, I helped expand the Multimedia Systems Group from two

people to twenty in less than 3 years. Responsibilities included

integrating technology into interactive training, web-based applications

and learning management systems. I was involved in all phases of product

development including project management, needs assessment, design,

development, quality assurance, reproduction and measurement/results

tracking.

TURN-KEY TRAINING TECHNOLOGIES, Cincinnati, Ohio

1991-1992

Developer/Project Manager

Responsibilities included development, design and project management of

computer-based training.

EDUCATION & PROFESSIONAL DEVELOPMENT

. THE OHIO STATE UNIVERSITY, Columbus, Ohio

Bachelor of Science,

Landscape Architecture 1991

. National City's Management Development Program

. Completed workshops in Enterprise Risk Management, Bank Secrecy Act

and Anti-Money Laundering

AFFILIATIONS & ACCOMPLISHMENTS

. Councilman, City of Broadview Heights (2005-07)

. Six Sigma Yellow Belt Certification

. Youth sports coach

. Volunteer, Salvation Army and Cleveland Foodbank

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