Manager Project
Resume:
Thomas J Hanley,PMP
** ****** *** ***** ( Bluffton, SC 29909 ( ***.******@*******.***
Operations Manager
Customer Support / Project Management
Summary
Operations Manager with extensive experience supporting products, process
and developing web applications that improve the effectiveness and
efficiency of marketing, sales and customer service. Accomplished team
leader and project manager with a consistent record of website success.
Technically adept and hands-on with a vast array of different technologies
and applications..
o Leadership - Successfully lead diverse teams of engineers, support
staff and IT developers
o Innovated solutions - Developed solutions to meet the needs of sales.
marketing and support
o Web strategy - Grew, designed and implemented corporate strategy
o Sales - Establish lead generation coding and tracking dashboard
o Field engineering - Design service delivery system reducing
field forces
o Customers - Designed customer portal with knowledge base
Technical Skills
MS Word -.- MS Excel -.- MS PowerPoint -.- MS Access -.- SQL-.- Oracle -.-
MS IIS -.- Telnet -.- FTP
Apache -.- Web Trends -.- MS XP & Vista -.- Novell -.- Unix -.- MS Visio -.-
MS Project -.- Aprimo
SharePoint -.- Photo Shop -.-Windows 2000 & 2003 Servers-.- PMP
:
Professional Experience
Kronos Inc. Chelmsford, MA
1994 - 2008
Kronos is a $660 million software and services company and the leader in
providing human capital management solutions to the global market.
Senior Web Marketing Manager, 1996 to 2008
o Lead Kronos's Web Services department under Services, IT and then the
Marketing departments. Developed company strategy for site design,
project management and reporting. Web sites include: Public, Customer,
Intranet, Extranet, Partner, and targeted portals as well as sites in
six different languages. This team also designed and developed many
micro-sites and web-based applications.
o Lead Kronos's Public Site SEO/SEM efforts resulted in the top three
listing in Google for natural search from the 27 position..
o Designed the segmentation system that allowed targeted campaigns to be
developed. Managed the e-mail campaigns and results reporting.
o Developed a sales inquiry measurement system and dashboard that
enabled the company to track marketing programs and conversions to
actual sales. This resulted in improved Marketing ROI and focused
campaigns
Product Manager, 1994 to 1996
o Developed service support documentation and support for Kronos' new
forecasting and scheduling products.
o Built configuration templates that simplified the discovery phase of
the implementation.
o Developed the delivery of department support plans by introducing the
use of the web,.
Prime Computer, Bedford, MA
1979 - 1988
`Prime was a leading provider of CAD/CAM solutions to the global market
(Fortune #334 in 1988). The company was acquired by Parametric Technology
in 1998.
Services Operations Manager, 1988 to1994
o Supported systems and resources that for the North American service
organization, including system administration, application support,
operational reporting/distribution and project management. Managed
diverse database applications and platforms used for reporting
(Nomad/IBM, Oracle/Prime, AGIS/PC and UNIX/Sun).
o System administration for the North American call tracking and
contract administration system, supporting 22,000 customers and 850
internal and external users.
Field Services Manager, 1979 to 1988
(Computervison acquired by Prime in 1988)
o Lead Computervision's internal field service department.
Responsibilities included internal system support, network support,
trade show support, new product serviceability, and special field
related projects.
o Serviced over 1500 systems consisting of Unix, DOS and proprietary
operating systems and associated networks with technical staff of 23
employees. Achieved the top North American customer satisfaction
ranking for 2 years in a row.
o Assisted with serviceability of new products through the evaluation of
release plans, assuring smooth product introduction.
o Developed and implemented a service delivery program that resulted in
a 22% reduction in field labor expense.
o Designed mentoring program that resulted in 34% of staff being
promoted to higher positions within the Company.
o Lead internal ISO 9000 certification and was instrumental in
Computervision Services becoming one of the first U.S. service
companies to achieve ISO 9000 certification.
EG&G Environmental Equipment, Waltham, MA
1972 - 1979
(EG&G provided engineering and technical services for various environmental
applications.)
Product Support Engineer
o Member of a small engineering team that delivered the first
microprocessor based side scan ocean sonar to the market. Activities
included design, manufacturing support, field demos, and tradeshows.
o Involved in new product design including electrical and mechanical
layout. Also created documentation for new and existing products.
Provided marketing support including presentations, demonstrations and
participation in trade shows.
Education
Graduate of Wentworth Institute of Engineering
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