Customer Service Supervisor
Resume:
JAMES C. LOWE
Grimesland, NC 27858
Home: 252-***-**** abnebz@r.postjobfree.com
Cell: 252-***-****
AREA OF INTEREST: Supervisor/Management
FIELD OF QUALIFICATIONS AND SKILLS
Operational Development Operations Support Development
Training
Project Development Information Organization Problem
Analysis and Resolution
Management: Capable of identifying and analyzing needs and opportunities.
Created and implemented workable solutions to problem operational
situations in various organizations. Involved in planning, scheduling, and
organizing events, projects and programs. Have built and led a motivated,
productive team while providing effective, safety-oriented training and
goal-directed leadership. Capable of handling large-scale logistics
planning and coordination.
EMPLOYMENT EXPERIENCE
2009 - Present Warehouse Receiving Supervisor Ann's House of Nuts -
Robersonville, NC
( Direct the activity of all receiving and line-feed warehouse employees to
assure effective labor balancing, high level of internal-customer service,
company and customer asset safeguarding, and accurate timely reporting of
inventory and related transactions.
( Assure coordination of inventory transfers and physical inventories.
( Provide specific electronic reports as required.
( Train/cross-train warehouse associates on warehouse GMPs, OSHA and other
safety regulations, and security of assets.
( Maintain safety, security, warehouse GMPs and OHSA compliance.
2006-2009 Teacher/ Substitute Teacher
( Responsible for instruction to Middle School Students in Social
Studies/Math grades 7-8
( Responsible for instruction during teacher absents
2002-2004, 2005-2006 Terminal Manager Mid Western Car Carriers
- Normal, IL
( Responsible for maintaining accurate inventory of vehicles assigned to
Mid Western Car Carriers and Northside Transportation.
( Responsible for the loading of automobiles and dispatching of loads out
of Normal, IL
( Liaison between Mitsubishi Sale and Mid-Western Car Carriers
2004-2005 Outbound Operations Supervisor USF Holland - Atlanta, IL
( Responsible for the outbound operations
( Responsible for weight and research program on the outbound operations
( Responsible for Linehaul operations and dispatching of union truck
drivers on their bid runs.
( Responsible for office personnel during outbound operations
1994 - 2002 Teacher
( Responsible for instruction to High School Students in Social Studies
grades 9-12
( Taught Alternative Program, ESOL, and Adult Education
( Coaching of Track and Field, Cheerleading and Poms.
1990 - 1992 Operations Supervisor VIP Freight - St. Louis, MO
ABF Freight - St. Louis, MO
( Supervised nonunion employees in parcel freight operations in St. Louis
Metropolitan Area in unloading and loading operations.
( Supervised union employees in cross-dock operation.
( Ensured that proper techniques were used to prevent damage to freight and
injury to the employees
( Ensured that freight moved in a productive and cost efficient manner by
monitoring inbound and outbound records to ensure the oldest freight moved
for service.
( Responsible for any OS&D problems that occurred and corrected any W&I
deficiencies during shift.
( Disciplined employees on an as needed basis.
1979 - 1990 Operations Supervisor/Road Dispatcher Emerson
Transportation - St. Louis, MO
Brown Transport - St. Louis, MO
American Freight - St. Louis, MO
Roadway Express - Chicago Heights, IL
( Dispatched irregular route road drivers to various companies throughout
Emerson Electric.
( Supervised union employees in cross-dock, cross load, and drag line
operations
( Ensured that proper techniques were used to prevent damage to freight and
injury to the employees
( Ensured that freight moved in a productive and cost efficient manner by
monitoring inbound and outbound records to ensure the oldest freight moved
for service.
( Responsible for any OS&D problems that occurred and corrected any W&I
deficiencies during shift.
( Disciplined employees on an as needed basis.
( Dispatched regular route union road drivers from five different road
boards.
( Ensured that the "bid" runs ran on schedule to guarantee service and
prevent delays to other scheduled runs throughout the system.
(Would build direct loads when possible and would drop off "hot freight" in
route if needed.
( Named Supervisor of the Period - Roadway Express
Pertinent Experience
1991 -1995 U.S. Marine Corps Reserve
Okinawa, Japan
( Special Projects Officer/ Senior Controller
( Developed Operations Manual for Tactical Exercise Control Unit
( Developed several special operations training exercises for battalion
size or larger units
EDUCATIONAL AND DEVELOPMENTAL ACTIVITIES
Illinois State University, Normal, IL ~ M.S. in Education Administration,
2001
( Principal Certification in Grades K-12
Monmouth College, Monmouth, IL ~ B.A. in Government / International
Politics, 1975
(Teaching Certification-Illinois - grades 6-12, Missouri - grades 7-12,
Florida - grades 6-12
Seminars and Continuing Education: Quality Control; Supervisor Workshop;
Pert Charts; Teaching Techniques & Methods; Student Behavior Disorders;
"Exceptional Needs" Children, ESOL
Certifications and Professional Activities: USA Track & Field Coach
Certification; Track Official Certification (National); Divemaster
Certification; Master Scuba Diver Certification & Rescue Certification
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