Service Customer
Resume:
BRANDON MICHAEL LaFAVORS
***** ****** *** *****, ******** City, Maryland 21042
Residential Number: 443-***-**** Email Address: abnebq@r.postjobfree.com
PROFESSIONAL SUMMARY:
( Voted by management peers as a chair member for the Lockheed Martin
Solutions Center Awards Incentive Committee, Lockheed Martin. The
committee's purpose is to acknowledge, present, and award employees
for outstanding employment performance.
( Current full-time evening and online student pursuing a Business
Management and E-Business Bachelor of Science Degree, 3.83 GPA.
( State of Maryland Life & Health Insurance License since 2006.
( Proven successful conference and meeting planning support for over
fifteen (15) government departments and agencies. Fifteen (15) to
twenty (20) weekly conferences and four (4) to six (6) daily
conferences were regularly scheduled.
PROFESSIONAL EMPLOYMENT EXPERIENCE:
November 2008 - Present
Life Renewal Services, Baltimore, Maryland
Therapeutic Behavioral Services and Psychiatric Rehabilitation Counselor
. Act as mentor for troubled youth with certain medical issues.
. Communicate with therapist and doctors.
. Maintain written notes, charts, and other necessary information.
January 2008 - June 2008
Lockheed Martin Business Process Solutions, Annapolis Junction, Maryland
Client Services Coordinator (Sub Contractor)
( Organize, schedule, and oversee the compilation of 500 - 1500
conference or meeting materials packets for the following government
agencies, Corporation of National & Community Service (CNS), Office
for Victims of Crimes (OVC), Bureau of Justice Assistance (BJA),
Bureau of Justice Statistics (BJS), Office of National Drug Control
Policy (ONDCP), National Automobile Dealers Association (NADA),
Department of Housing and Urban Development (HUD), Neighborhood
Networks (NN), Centers for Disease Control (CDC), Office of Dietary
Supplements (ODS), Federal Trade Commission (FTC), National Criminal
Justice Reference Service (NCJRS), Aids Info, National Law Enforcement
& Corrections Technology Center (NLECTC), Office of Justice Programs
(OJP), Office of Juvenile Justice & Delinquency Preventions (OJJDP).
( Manage staff of up to thirteen (13) employees responsible for
compiling and organizing conference and meeting materials and
confirming deadlines are met.
( Assigned responsibility as corporate liaison with conference
planners.
( Maintain materials receiving logs, build kits, and samples.
( Inventory all meeting materials packets for completion and accurate
inserts.
( Coordinate pre-conference conference calls with conference organizers
regarding materials preparation and shipping requirements. Format
shipping requirements documentation. .
( Research and approve cost effective shipping sources.
( Provide onsite administrative conference or meeting support, complete
contracted room setup, and distribute all meeting materials.
( Assemble, when required, all displays, backdrops, boards and meeting
settings.
( Contact conference facility to confirm room setup and shipping
requirements and receipt of
meeting materials.
( Formatted and forwarded to management and government agencies weekly
and monthly support status reports.
Nationwide/JBA Infiniti; JBA Infiniti, Ellicott City, Maryland
June 2001 - July 2003; August 2006 - December 2007
Service Advisor, Assistant Service Manager
( Assisted and advised customers on vehicle service concerns and
scheduled service appointments.
Page 2 -
Professional Resume
Brandon Michael LaFavors
( Provided repair, maintenance estimates, cost recommendations, and
discussed overall condition of personal vehicle for assigned
customers.
( Communicated and monitored service activity with auto technicians and
researched service manuals regarding vehicle performance and
engineering.
( Managed daily job assignments and performance for two (2) Service
Advisors.
( Discussed estimates and repair quotes with various auto insurance
representatives.
( Accepted and processed customer credit card and cash payments for
service.
Apple Ford, Columbia, Maryland
June 2005 - August 2006
Service Consultant
( Discussed service concerns with customers when vehicles were
scheduled for service.
( Completed customer service request forms upon customer arrival to
service center.
( Assessed vehicle components to determine if service was required.
( Assigned vehicles to various technicians responsible for repair and
maintenance schedules.
( Informed customers regarding service warranties and due dates for
repair.
Primerica Financial Services, Towson, Maryland
April 2004 - March 2005
Senior Personal Financial Advisor
( Enrolled and graduated from the Primerica Personal Financial Advisor
National Training Program.
( Completed required State of Maryland Life and Health Insurance
License.
( Conducted comprehensive market analysis for potential clients
interested in purchasing insurance venues, in addition to recruiting
advisors for self owned business opportunity.
( Processed applications forms and accepted customer payments for term
life insurance, long
term care insurance, pre-paid legal services, home mortgage loans.
( Attended ongoing continuing education seminars and conferences to
stay informed on state and legal regulations.
NeighborCare Pharmacy, Essex, Maryland
February 2004 - June 2005
Pharmacy Intern
( Responsible for managing medication allotments for three (3) critical
care long term facilities.
( Packaged prescription medicine for various critical care long term
facilities.
( Mixed and packaged topical compounds for use by patients when
applications were needed.
( Entered medical product usage data into required inventory storage
records.
EDUCATION:
Current Enrolled Student at Phoenix University, Major/Minor: Business
Management and E-Business
Honors: Current Dean's List Awardee
Expenses: Scholarship Recipient
TECHNICAL SKILLS:
Extensive knowledge, use, and installation of Microsoft and MacIntosh
Operating Software, Microsoft Office Suite Programs including Money
Management, ATX and Drake Software, Adobe Acrobat Reader, Internet, Email
Programs,
COMMUNITY ACTIVITIES:
Volunteerism: NAACP Baltimore County Active Member and Youth Executive
Board, Co-Vice President
Interests: Training Internal Revenue Service Tax Professional,
Photography, Basketball, Exercise Programs, Spectator Sports
REFERENCES and WRITING SAMPLE:
Gladly furnished upon request.
Contact this candidate