Customer Service Project Manager
Resume:
Janice Ann Evans
P.O. Box **
Montmorenci, SC 29839
abneb8@r.postjobfree.com
__________________________________________________________________________________________________________
OBJECTIVE:
Seeking challenging opportunities with a solid, growing organization which values and rewards consistent, quality performance.
PROFESSIONAL EXPERIENCE:
06/04 – 03/09 Ryder Integrated Logistics
Positions: Warehouse Supervisor / Office Supervisor / Supplier Liaison / Vista Clerk
Responsibilities: Supervised, trained warehouse employees in the receiving, shipping, kitting, return processing and inventory departments.
Performed start up meetings, daily announcements, daily stretch programs, and informed employees of daily objectives, motivated employees to
consistently meet and exceed daily goals. Team Leader as well as a team member of several Kaizen projects. Very quality focused. Worked with
suppliers regarding all issues as well as inventory discrepancies, as well as produced and maintained a productive congruent relationship. Accounts
Payable, financial billing for our customer and suppliers. Prepare and submit payroll, Prepares and execute interviews, performance appraisals,
attendance records and performance counseling. Microsoft Office, Word, Advanced Excel, Access, FoxPro, WMS Systems / Vista, Lotus Notes, V3
Systems, Warehouse Express, Stromberg, General Ledger Accounting Database, AS400, SCLM document database, develop and prepare SCLM
Quality documents in the Doc Dev Database.
01/01 – 08/01 Hoosier Times Incorporated
Position: Advertising Account Executive
Responsibilities: Creating advertisements for the Hoosier Times Newspapers (Mooresville Times, Reporter Times, Southside Times, Sunday Hoosier
Times and the Herald Bulletin). Duties include designing, retrieving, and proofreading advertisements, preparing sales reports, preparing and
presenting advertisements for our customer’s approval, and data entry. Met extreme advertising deadlines for newspaper production.
02/99 - 10/00 LinEl Signature
Position: Administrative Assistant, Project Management
Responsibilities: Assists VP of Project Management, VP of Engineering and Chief Operating Officer. All office duties to include, setting up
meetings, hotel and airline travel plans, typing, filing, data entry, mailing, customer service, copying, copying wide format shop drawings, multi-line
phone, prepared and compiled data to run reports from the following programs: Excel, Access, Mas90 and FoxPro.
03/97 – 02/99 Indiana Manufacturers Association
Position: Administrative Assistant of Governmental Services
Responsibilities: Accounts Receivable / Accounts Payable, bookkeeper of RaceTrax (political software program), preparing and filing of campaign
finance records and reports, lobbying records and reports, compiled data for mailing lists, member lists and many other reporting documents from
our database. Complete planning of fundraisers, golf outings, executive and non executive meetings, data entry and customer service.
05/95 – 06/96 I.T.S. Corporation
Position: Associate Project Manager
Responsibilities: Plans, organizes and controls project operation of staffing employees for U.S. Customs. Supervises subordinates in carrying out
their responsibilities. Prepares task reports, complies reporting data. Implemented Quality Control Plan requirements. Interfaces with customers and
users in proving project progress information and in assisting in problem resolution. Analyzes operator production and maintains accuracy statistics.
Prepares and present performance evaluations, interviews, hire employees and performed terminations as necessary. Acts as liaison between project
personnel and company.
09/91 – 09/95 Viking Computing
Position: Supervisor / Data Entry Department
Responsibilities: Supervisors the quality and quantity of work performed for eight full time and ten part time employees. Interviewing, testing and
hiring new applicants for employment. Performance reviews, data entry, time card corrections, scheduling hours for employees, customer service,
delegating reprimands and personnel department. Implemented and executed an evaluation program for the entire office.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate