Human Resources Manager
Resume:
Alfonzo R. Jackson
Columbus, Ohio 43228
***************@*****.***
Objective: An interesting Human Resources or Management position with a
growing company that offers advancement opportunities.
Experience: AMC, Inc. - The Healthcare Accreditation Colloquium Upper
Arlington, Ohio
Director of Human Resources and Accounting April 2007 to January
2010
. Organized and administered human resources policies,
programs and practices, including staffing, orientation,
training, compensation, benefits (including COBRA, FMLA and
ADA), leaves of absence and legal compliance.
. Directed and coordinated all company recruiting of exempt
and non-exempt employees so that a qualified workforce was
maintained and Affirmative Action goals were accomplished.
. Prepared and maintained records and procedures for
controlling personnel transactions and reporting personnel
data.
. Conformed with all safety rules and administered worker's
compensation program by monitoring claims and coordinating
with the third party administrator.
. Coordinated numerous employee recognition programs to
further promote positive employee relations.
. Conducted timely investigations regarding complaints of
inappropriate workplace behavior.
. Processed monthly payroll using Microsoft Excel and Paychex
Payroll Service.
. Supported regular and contingent employees.
. Managed employee relations issues, performance management
and review requests for employee terminations.
. Conducted exit interviews with separating employees and
identified potential problems and trends that needed to be
addressed.
. Monitored problem areas and oversaw the implementation of
corrective action.
. Facilitated group meetings and training programs.
. Built and maintained effective working relationships.
. Provided coaching and direction regarding policies.
. Maintained knowledge of industry trends and employment
legislation.
. Provided compensation support to managers and
administrative personnel via year end compensation process.
. Accounting responsibilities included Accounts Payables,
Receivables, Invoicing, Billing and Collections using
Quickbooks accounting software as well as all Microsoft
Office software.
Doubletree Guest Suites - Hilton Corporation
Columbus, Ohio Director of Human Resources
May 2008 to February 2009
Holiday Inn City Center - Intercontinental Hotels Group
Columbus, Ohio
Human Resources Manager January 2006 to April
2007
. Directed and managed the Human Resources function at the
hotel property through planning and organizing.
. Acted as internal consultant to all levels of management in
order to resolve complex human resources issues including
disciplinary action, terminations, employee conflict and
code of conduct violations.
. Directed and managed the recruitment of qualified
applicants for open hotel positions and ensured hiring
standards were followed.
. Conducted new employee orientation to familiarize employees
with company philosophies, franchise requirements and other
employee service programs; ensured the accurate completion
of new hire paperwork. Managed vendor relationships.
. Coordinated the administration of compensation and benefit
programs to include wage and benefit surveys, benefits
enrollment and communication, personnel action forms, and
payroll changes.
. Processed bi-weekly payroll utilizing ADP Payforce, PCPW,
Timesaver and E-Time Software.
. Developed, supported and administered an effective employee
relations program to include employee grievance process,
employee coaching & counseling process, EDP/Appraisal
process; ensured a positive and supportive work
environment; served as liaison between hotel and community
to foster positive community public relations.
. Designed and developed effective training and development
programs for employees, coordinated internal and external
training programs; monitored the effectiveness of training.
. Communicated, interpreted and implemented human resources
policies and procedures; ensured consistency in application
and compliance with government laws and regulations.
. Oversaw maintenance of accurate and up-to-date employee
files.
. Oversaw the processing of appropriate worker's
compensation, work related injury and unemployment claims
to ensure proper completion of required paperwork;
monitored costs, participated in safety committee to help
minimize potential liabilities.
. Hired, trained and provided career development for all
employee services staff; conducted one on ones, performance
evaluations and provided feedback for employees.
. Served as backup to Controller on all Accounting functions
including Payables, Receivables and Budget Reconciliation.
. Partnered with Operations Management in developing programs
to increase and maintain employee productivity.
. Independently supported a total staff of over 100
employees.
Target Corporation - Regional Distribution Center West Jefferson,
Ohio
Human Resources Generalist February 2004 to January 2006
. Provided personnel assistance in identifying, evaluating
and resolving human relations issues.
. Worked with and managed all functional areas of the Human
Resources Department to include Benefits Administration,
Payroll, Staffing, Leaves of Absence, Corrective Action and
Worker's Compensation in order to support 600-1,000
employees.
. Educated supervisors and managers on effective interview
and termination techniques.
. Trained employees on all company benefits.
. Led new hire orientations.
. Processed weekly payroll using KRONOS Software and Target
Corporation's Internal Payroll System.
. Structured and maintained employee records.
. Assisted all building employees with questions related to
policies.
. Collected and analyzed data, made recommendations to the
Human Resources Manager.
. Relied on instructions and pre-established guidelines to
perform most functions.
. Performed other duties as assigned by the HR Manager.
Bank One Corporation Westerville, Ohio
Operations Team Manager June 1994 to
June 2003
Consumer Lending - Priority Services Call Center
. Coordinated all phases of the recruitment and selection
process for the Priority Services Call Center.
. Executed daily operations of the Priority Services Call
Center.
. Managed employees in the areas of attendance, attitude,
call quality and lending decision quality based on company
standards.
. Managed 30 credit analysts, scheduled work hours,
processed
payroll and resolved all Human Resources
related issues.
. Monitored staff's phone activity using CentreVu Supervisor
and NICE recording system. Business application system:
PeopleSoft
Education: Columbus State College Columbus, Ohio
Major: Human Resources Management GPA: 4.0
Graduating 2011
Dunbar High School Dayton, Ohio
Graduated 1989 "Valedictorian"
GPA: 3.956
Professional
Memberships: Society for Human Resources Management (SHRM)
Human Resources Association of Central Ohio
(HRACO)
Professional in Human Resources Certification
(PHR) - December 2010
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