Alfonzo R. Jackson

**** ***** *****

Columbus, Ohio 43228

614-***-****

abneau@r.postjobfree.com

Objective: An interesting Human Resources or Management position with a

growing company that offers advancement opportunities.

Experience: AMC, Inc. - The Healthcare Accreditation Colloquium Upper

Arlington, Ohio

Director of Human Resources and Accounting April 2007 to January

2010

. Organized and administered human resources policies,

programs and practices, including staffing, orientation,

training, compensation, benefits (including COBRA, FMLA and

ADA), leaves of absence and legal compliance.

. Directed and coordinated all company recruiting of exempt

and non-exempt employees so that a qualified workforce was

maintained and Affirmative Action goals were accomplished.

. Prepared and maintained records and procedures for

controlling personnel transactions and reporting personnel

data.

. Conformed with all safety rules and administered worker's

compensation program by monitoring claims and coordinating

with the third party administrator.

. Coordinated numerous employee recognition programs to

further promote positive employee relations.

. Conducted timely investigations regarding complaints of

inappropriate workplace behavior.

. Processed monthly payroll using Microsoft Excel and Paychex

Payroll Service.

. Supported regular and contingent employees.

. Managed employee relations issues, performance management

and review requests for employee terminations.

. Conducted exit interviews with separating employees and

identified potential problems and trends that needed to be

addressed.

. Monitored problem areas and oversaw the implementation of

corrective action.

. Facilitated group meetings and training programs.

. Built and maintained effective working relationships.

. Provided coaching and direction regarding policies.

. Maintained knowledge of industry trends and employment

legislation.

. Provided compensation support to managers and

administrative personnel via year end compensation process.

. Accounting responsibilities included Accounts Payables,

Receivables, Invoicing, Billing and Collections using

Quickbooks accounting software as well as all Microsoft

Office software.

Doubletree Guest Suites - Hilton Corporation

Columbus, Ohio Director of Human Resources

May 2008 to February 2009

Holiday Inn City Center - Intercontinental Hotels Group

Columbus, Ohio

Human Resources Manager January 2006 to April

2007

. Directed and managed the Human Resources function at the

hotel property through planning and organizing.

. Acted as internal consultant to all levels of management in

order to resolve complex human resources issues including

disciplinary action, terminations, employee conflict and

code of conduct violations.

. Directed and managed the recruitment of qualified

applicants for open hotel positions and ensured hiring

standards were followed.

. Conducted new employee orientation to familiarize employees

with company philosophies, franchise requirements and other

employee service programs; ensured the accurate completion

of new hire paperwork. Managed vendor relationships.

. Coordinated the administration of compensation and benefit

programs to include wage and benefit surveys, benefits

enrollment and communication, personnel action forms, and

payroll changes.

. Processed bi-weekly payroll utilizing ADP Payforce, PCPW,

Timesaver and E-Time Software.

. Developed, supported and administered an effective employee

relations program to include employee grievance process,

employee coaching & counseling process, EDP/Appraisal

process; ensured a positive and supportive work

environment; served as liaison between hotel and community

to foster positive community public relations.

. Designed and developed effective training and development

programs for employees, coordinated internal and external

training programs; monitored the effectiveness of training.

. Communicated, interpreted and implemented human resources

policies and procedures; ensured consistency in application

and compliance with government laws and regulations.

. Oversaw maintenance of accurate and up-to-date employee

files.

. Oversaw the processing of appropriate worker's

compensation, work related injury and unemployment claims

to ensure proper completion of required paperwork;

monitored costs, participated in safety committee to help

minimize potential liabilities.

. Hired, trained and provided career development for all

employee services staff; conducted one on ones, performance

evaluations and provided feedback for employees.

. Served as backup to Controller on all Accounting functions

including Payables, Receivables and Budget Reconciliation.

. Partnered with Operations Management in developing programs

to increase and maintain employee productivity.

. Independently supported a total staff of over 100

employees.

Target Corporation - Regional Distribution Center West Jefferson,

Ohio

Human Resources Generalist February 2004 to January 2006

. Provided personnel assistance in identifying, evaluating

and resolving human relations issues.

. Worked with and managed all functional areas of the Human

Resources Department to include Benefits Administration,

Payroll, Staffing, Leaves of Absence, Corrective Action and

Worker's Compensation in order to support 600-1,000

employees.

. Educated supervisors and managers on effective interview

and termination techniques.

. Trained employees on all company benefits.

. Led new hire orientations.

. Processed weekly payroll using KRONOS Software and Target

Corporation's Internal Payroll System.

. Structured and maintained employee records.

. Assisted all building employees with questions related to

policies.

. Collected and analyzed data, made recommendations to the

Human Resources Manager.

. Relied on instructions and pre-established guidelines to

perform most functions.

. Performed other duties as assigned by the HR Manager.

Bank One Corporation Westerville, Ohio

Operations Team Manager June 1994 to

June 2003

Consumer Lending - Priority Services Call Center

. Coordinated all phases of the recruitment and selection

process for the Priority Services Call Center.

. Executed daily operations of the Priority Services Call

Center.

. Managed employees in the areas of attendance, attitude,

call quality and lending decision quality based on company

standards.

. Managed 30 credit analysts, scheduled work hours,

processed

payroll and resolved all Human Resources

related issues.

. Monitored staff's phone activity using CentreVu Supervisor

and NICE recording system. Business application system:

PeopleSoft

Education: Columbus State College Columbus, Ohio

Major: Human Resources Management GPA: 4.0

Graduating 2011

Dunbar High School Dayton, Ohio

Graduated 1989 "Valedictorian"

GPA: 3.956

Professional

Memberships: Society for Human Resources Management (SHRM)

Human Resources Association of Central Ohio

(HRACO)

Professional in Human Resources Certification

(PHR) - December 2010

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