Sales Management

Education

Bachelor of Arts in Hospitality and Tourism Management- Hotel Operations and

Management Emphasis

San Diego State University, San Diego, CA.

Dec. 2009

Experience

Walt Disneyland Resort/Sales Intern Feb

2008 to Aug 2008

Anaheim California

-Learned how to provide guests with a 'magical' customer experience

-Proven problem solver -Ability to assist guests to resolve service issues

-Ability to interact well with both customers and other co-workers

Skills

Fluent in English and Korean, conversation level of Japanese

Proficient with Adobe Photoshop CS, Illustrator, HTML Program, Excel, PowerPoint,

Word

Typing proficiency 432wpm in English and 516 wpm in Korea

Leadership Activities

Pistos Christian Fellowship, Leader (2007-present)

Finding Happiness Group, President(2007-present)

SDSU HTM Volunteer Network, Member (2007-Present)

Summary of Experience and Qualifications

.Warm and friendly attitude allowing guests to relax, enjoy, and benefit

from my abilities

.Assisting guests with merchandise selection and advice

.Providing resort guests with assistance and area information, including

restaurants, attractions.

.Establishing a well-organized and sanitary work environment for maximizing

results

.Maintaining the safety and security customers and staff by adhering to a

strict code of rules and regulations

.Maintaining the highest level of customer satisfaction in all positions

and opportunities

.Training new employees

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