Customer Service Sales

Gary A. Roberts

*** ********** ****

Whitwell, TN 37397

Phone: 423-***-**** Email:*****@***.***

PROFILE

Distribution and Logistics Manager Operations and sales professions with 16 years experience in sales

growth, planning, supervising, and scheduling in the industry. Increased sales growth by 10% annually.

Planned a division merger that increased revenue $416,000 and saved $26,000 in labor in labor cost

annually. Initiated an incentive program that decreased inventory costs of $6,000. Detail-oriented, self-

motivated professional with excellent problem solving, analyzing, coordinating and planning skills.

Computer literate in Microsoft Word, Excel and Outlook, B.S. – University of Tennessee at Chattanooga.

Primary location: Chattanooga, TN.

QUALIFICATIONS

Analyzing Planning

Problem Solving Supervision

Coordinating Organizing

Evaluating Scheduling

SELECTED ACCOMPLISHMENTS

Analyzed plans to merge divisions for a distribution company. Analyzed routes and accounts, developed

a new route schedule and coordinated schedule implementation. Results: Merging divisions increased

revenues $416,000 annually and decreased labor costs $26,000.

Solved increased load problems for a distribution plant. Developed and implemented a plan to verify load

accuracy and monitored the results. Results: reduced special delivery costs $13,000 monthly.

Set sales goals for a distribution company. Evaluated routes and historical sales figures, communicated

goals to route sales representatives and supervised goal attainment. Result: Sales increased 10%

annually.

EDUCATION

Bachelor Of Science-Accounting, University of Tennessee at Chattanooga, 1991

OBJECTIVE

A mid level management position utilizing problem solving, analyzing, coordinating and planning skills

to provide improved operations efficiency and decreased operating costs for a transportation, retail or

service company.

PROFESSIONAL ADDENDUEM

Roberts Distributing, Whitwell, TN, 2005-2009

Distributor

Responsible for the operations, D.O.T. files, office management, route scheduling,

sales and customer service.

National Linen Service, Chattanooga, TN, 1991-2003

Route Manager, 1995-2003

Responsible for service department operations, payroll, D.O.T. files, relay truck,

warehouse, transportation, training, office management and route schedules

Managed customer base, route sales and customer service satisfaction.

Route Sales Representative, 1991-1995

Responsible for invoicing, sales, customer service, ordering and transportation

TECHNICAL PROFICIENCIES

Microsoft Word, Excel and Outlook

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