Customer Service Human Resources
Resume:
NANCY S. BURWELL-SLEEM
GAHANNA, OH 43230
E-mail:**********@*******.***
Summary of Qualifications
Well-educated professional with over 15 years related work experience.
. Very strong background in Employee Benefits. Developed summary of
benefits for benefits orientation. Administered Open Enrollment.
Assisted associates with benefits related issues.
. Experienced in high volume recruiting, averaging twenty new hires per
week for a distribution center that nearly doubled in size from 180 to
300 while decreasing turnover by 20%.
. Part of a recruiting team responsible for hiring 1600 seasonal
associates for a distribution center. Averaged 20 interviews and/or
job offers per day and 200 hires per week.
. Have working knowledge of most common software packages, such as Word,
Excel, Lotus, Lotus Notes, Outlook, etc.
. Master of Labor and Human Resources from Ohio State University
. Commended by employers for high quality of work, speed, and ability to
learn new duties more quickly than most.
. Top producer with highest quality in Dental Department, which, in
turn, was regarded as the best department in the company with regards
to quality and turnaround time.
. Commended by trainees for quality of instruction.
Professional Experience
Alliance Staffing Solutions, Dublin, OH.
Contract Recruiter. Recruit for client company. Source potential
applicants from database on Outlook from internet job boards in response to
advertisement. Screen applications for qualified applicants. Call qualified
applicants and conduct phone interviews. Schedule face to face interviews
for those who pass the phone interviews. 2009
Exel/Toys R US, Groveport, OH
Seasonal Recruiter. Recruit for third party logistics company hiring
seasonal personnel. Conduct interviews. Administer pre-employment tests.
Send applicants for drug tests. Make hiring decisions. Extend job offers,
and assemble file for orientation. Enter information into Excel
spreadsheet and Access database. Part of a team responsible for hiring up
to 1600 seasonal distribution personnel, averaging 200 hires per week.
Averaged 20 interviews or job offers per day. 2008
Burwell-Sleem Enterprises, Gahanna, OH
Domestic Engineer, Novelist. School Volunteer, Mom, Wife, and other
domestic duties as needed. Have written 2 novels. Taken several writing
courses, attended writing seminars and conferences. Keep current with HR
issues via SHRM e-mails and publications. 2000- 2008
Petsmart Inc., Gahanna, OH
Human Resource Generalist. Screen applications. Conduct interviews.
Administer and score pre-employment tests. Make hiring decisions. Conduct
New Hire orientations. Conduct Benefits orientations. Oversee payroll
edits and reports. Attend Job Fairs. Developed Behavioral Interviewing
Questionnaire, Exit Interview Form, and Hiring Brochure. Complete and
submit vacation requests, pay changes, terminations, and other Human
Resource related paperwork to Home Office. Answer policy and procedure
questions from associates. Maintain personnel files. Perform other Human
Resource related duties as needed. 1998-2000
Tomasco Mulciber, Inc. (through Act-I), Columbus, OH
Assistant Sales Coordinator. Long-term contract position. Process
invoices. Calculate quotations for customers. Enter quotes and orders into
computer in Lotus and Excel. Distribute purchase order information,
quotations, etc. to relevant parties. Create charts of order shipping dates
for tracking. Perform other computer work, paper work, and office duties,
as needed. 1998.
City of Columbus Police Personnel, Columbus, OH
Personnel Assistant. Post vacancies in daily bulletin. Process
applications for vacancies. Assemble applicant packages to send to hiring
supervisors. Assist applicants with applications. Answer policy and
procedure questions. Update personnel forms such as Employment
Verifications, Performance Appraisals, and Address Changes. Maintain
personnel files. Update databases in computer and on hard copy. Prepare
special reports for Management. Perform related personnel duties as needed.
1997
Insurance Claims Specialists and Dawson Personnel, Columbus, OH
Various contract assignments at area companies. Including HR Assistant, HR
Tech, HR Receptionist, and Personnel Recruiter. Take job applications.
Answer questions about open positions. Conduct phone interviews.
Administer typing tests. Verify references. Pre-screen applicants. Also
held positions as Claims Examiner, Customer Service Representative, Sales
Representative, and Secretary. 1995-1997.
Cigna Insurance, Columbus, OH
Benefits Approver. Process Group Medical Insurance claims. Correspond by
phone and letter with insureds and medical providers. 1993-1995.
Physicians Health Plan/United Health Care, Columbus, OH
Dental Analyst. Correct, review, pay Dental claims. Solve problems with
providers. Responsible for on-the-floor training of new Dental Analysts.
Claims Analyst. Assure accuracy of procedure codes and correct correlation
of procedures and diagnoses. Conduct research studies. Compose monthly
report. 1992-1993.
Aetna Life and Casualty, Westerville, OH
Senior Claims Processor/Customer Service Representative. Process Group
Medical, Dental, and Vision claims. Correspond by phone and letter with
insureds, policyholders, and medical providers. Help train and supervise
new personnel. Fill in as Quality Control Auditor as needed. 1980-1991.
Education
The Ohio State University, Columbus, OH
Master of Labor and Human Resources (MLHR)
Bachelor of Science of Social Welfare (BSSW)
Organizations and Honors
Beta Gamma Sigma, Honor Society for Collegiate Schools of Business.
National Honors Society
Volunteer of Year Award, Directions for Youth.
Member of OSU Human Resource Alumni Network
Member of Society for Human Resource Management
Nancy S. Burwell
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