Customer Service Sales
Resume:
DEBORAH DOWNS
PO Box ***
Northville, NY *****
abne89@r.postjobfree.com
Country of citizenship: United States of America
Veterans‘ Preference: No
Contact Current Employer: Yes
AVAILABILITY: Now
Job Type: Permanent
Work Schedule: Full Time
WORK EXPERIENCE
Horizon Solutions 5/2002 - 4/2009
Albany NY US
Hours per week: 40
Material Handling Sales
Assistant to the manager of the Material Handling Sales department, covering offices from
Buffalo to Bangor. Performed material handling sales: wholesale, retail, and discount sales.
Received orders via contract, EDI, e-mail, and phones. Purchased the products, worked
direct with over 75 manufacturers and vendors, sourced specialty items; figured discounts;
figured mark-ups and margins; shipped products; performed customer service; followed up all
orders. Accounts payable, verified all invoices and shipping costs. Wrote quotes and received
quotes. Wrote purchase orders. Performed dispute resolution. Managed dedicated accounts.
(Contact Supervisor: Yes, Supervisor‘s Name: Tony Roy, Supervisor‘s Phone: 518-***-****)
Old Brick Furniture 1/2007 - 4/2009
Schenectady NY US
Hours per week: 23
Administrator
Administrator. Completed sales orders, collected payments, processed credit applications,
scheduled deliveries, balanced spreadsheets, prepared bank deposits, gave decorating
advice and color coordination.
This was a second job while working at Horizon Solutions. (Contact Supervisor: Yes,
Supervisor‘s Name: Lyle Pangburn, Supervisor‘s Phone: 518-***-****)
Empire BlueCross BlueShield 5/1995 - 5/2002
Albany NY US
Hours per week: 40
Quality Analyst
Started in Provider Services and Customer Services call centers. Worked in Senior Services.
Helped start the Blue Choice Senior Plan ( Mary Balardo, Mgr. ), Worked with doctors and
members providing claims processing, dispute resolution, and benefits information on a wide
variety of plans. Became a Quality Analyst for Membership And Billing. Worked as a liaison
for employees, the training department and upper management.
Liberty Press Inc. 6/1992 - 7/1994
Scotia NY US
Hours per week: 40
Office Manager
Office Manager. Accounts Payable, Accounts Receivable, Manual Payroll, Purchasing of
office and production supplies, Dark Room processing, Layout and Design, Two-Color Press
Operator, Bindery work. (Contact Supervisor: Yes, Supervisor‘s Name: Randy Downs,
Supervisor‘s Phone: 518-***-****)
GE Credit Corporation 1979-1981
Albany, NY 12205
Hours per week: 40
Accounts Clerk
Accounts Clerk. Pulled credit applications. Customer service and phones. Worked with retail
store managers. Credit Approvals. Supervisor's Name: Janet Simone.
EDUCATION:
Skidmore College
Saratoga Springs, NY US
Bachelor‘s Degree
39 Credits
Major: Art
Minor: Business, Art History, Music
GPA: 3.37 out of 4.0
Honors: cum laude
Relevant Coursework: Business Law, Retail Management, Consumer Economics, Retail
Selling and Buying, Business Communications, Principles of Accounting.
Weston High School
Weston, CT US
High School diploma
Major: College Prep
GPA: 4.0 out of 4
ADDITIONAL INFORMATION Type 40 words a minute.
Proficient with Microsoft Word, Excel.
Strong in Purchasing, Administrative, Customer Service, Sales, and Receptionist skills.
Contact this candidate