Customer Service Representative

Sherrail Rice

**** ******* ****** ***********, ** 37421 423-***-****

abne4s@r.postjobfree.com

OBJECTIVE: Self motivated, detail oriented individual with leadership

ability seeking a position within the Finance field that

offers challenge with opportunity of advancement.

EDUCATION: Middle Tennessee State University, Murfreesboro, Tennessee

1. Bachelor of Business Administration

2. Major: Finance/Insurance

3. Minor: Business Administration

EXPERIENCE: Sovereign Bank Reading, PA 2007-July 2009

Senior Consumer Lending Collector

4. Advise customers of their responsibilities under loan

contracts, and provide individual counseling on

acceptable and convenient payment arrangements

5. Effectively negotiating skills and persistent follow up

procedures to cure delinquency.

6. Use skip tracing techniques to "track down" delinquent

customers as required

SunTrust Bank Antioch, Tennessee 2006-Sept.

2007

Financial Service Representative

. Assist clients with their accounts

. Sale clients new products that best fit

their financial needs

. Balance ATM

. Assist with internal audits

Chair of Insurance Murfreesboro, Tennessee

2005-December 2006

Administrative

. Used Microsoft Word, Excel, Access, and

PowerPoint

. Assist administration with various duties

Kohl's Department Store Murfreesboro,

Tennessee 2005-March 2007

Customer Service Representative/POS

Supervisor

. Assist customers with their purchase

. Solved customers problems with merchandise

. Other administrative duties

ACTIVITIES: Member of Alpha Kappa Alpha Sorority Inc.

Member of NPHC organization at Middle Tennessee State

University

Member of Gamma Iota Sigma Insurance Fraternity

Volunteer, Habitat Humanity Rutherford County

REFERENCE: Available upon request

Contact this candidate