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Manager Customer Service

Location:
New Orleans, LA, 70118
Posted:
March 09, 2010

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Resume:

Vicente J. Lacayo

*** ******* ****** ? New Orleans LA, 70118 ? 504-***-**** ?

abne3b@r.postjobfree.com

EDUCATION

Tulane University, A. B. Freeman School of Business New Orleans, LA

Bachelor of Science in Management May 2010

Major: Management

Valley Forge Military College Wayne, PA

Associates Degree in Business (Cum Laude) May 2007

PROFESSIONAL EXPERIENCE

TOYS (Toy store) Managua, Nicaragua

Manager November 2006 - December 2008

. Supervised over up to 14 employees.

. Followed rules and regulations ensuring the store was accordance with

its standards.

. Handled all customer complaints and/or suggestions.

TINKY TOYS (Toy Distributer) Managua, Nicaragua

General Manager August 2004 - July 2005

. Determined the amount of units needed to be order for particular

merchandise.

. Analyzed all toys indentifying which classification they would fall

such as "Stars", "Cash Cows", "Question Marks" or "Dogs".

Sales Manager August 2003 - July 2004

. Managed all orders sent to each retail store.

. Provided excellent customer service to merchants.

Warehouse Manager August 2001- July 2003

. Supervised all incoming merchandise purchased by Tinky Toys from major

toy manufacturers.

. Assisted with shipping merchandise to local retail stores.

LEADERSHIP AND SERVICE

College Football Wayne, PA

August 2005 - May 2007

Community Services Managua, Nicaragua

Cristo Sana Los Ni os 2000 - Present day

Translator for US American Doctors who travel to the poor communities

in Nicaragua to communicate the patient's symptoms, and the doctor's

recommendations

HONORS AND AWARDS

Dean's List, Valley Forge Military College

Member, Alpha Beta Gamma International Honors Society

Recipient, Sorely Award for Best Student in Language (French) (May 2006,

2007) and Business (May 2007)

SKILLS AND LANGUAGES

Spanish (fluent, verbal and written); English (fluent, verbal and written);

French (conversational); Mandarin Chinese (beginners)

Certified in Microsoft Informational Systems (Office, Excel, Access)



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