Human Resources Customer Service

Rebecca Deel 614-***-**** ( ************@*****.***

*** ******** ******* ********* ( Columbus, Ohio 43228

Human Resources Professional

Experienced in the development of solid HR Staffing, Training, &

infrastructures for growing organizations with up to Development

600+ employees in 15+ locations. Employee & Labor Relations

Effectively managed generalist functions spanning

policy and procedure design, recruitment, benefits, Cultural Diversity

compensation, training, and more. Compensation & Benefits

Academically trained through an M.B.A. degree in HR MS Office, FrontPage, &

Management and a B.S. degree in Business SAP

Administration and HR Management.

Experience & Achievements

The Ohio Association of Community Health Centers, Columbus, Ohio ( 2008 -

2009

Workforce Development Coordinator

Cultivated recruitment and retention efforts by consulting with hiring

managers-spread throughout 34 health center networks with a total of 144

locations-to develop, execute, and ramp-up awareness and interest in

medical positions at these Federally Qualified Health Centers (FQHC) with

1,400,000 patient visits in 2008 alone. Identified and targeted recruits-

including physicians, dentists, and mild-level healthcare professionals-

building relationships that facilitated recruitment into urban and rural

centers. Researched and assisted in applying for workforce initiative

grants.

Contributed value in such areas as:

< Directed recruitment and outreach efforts from the headquarters office,

working with each center to define their personnel needs, implement

effective recruitment mechanisms, and convert prospects to new-hires.

< Generated awareness of the benefits of working for a FQHC by traveling to

targeted colleges and universities to promote offerings and recruit

National Health Service Corps Scholars-recruited four scholars during

tenure.

< Participated in several workforce collaborative throughout the U.S. with

the goal of benchmarking recruitment and retention strategies, in

addition to identifying best practices of securing top-talent in this

hard-to-recruit arena. Additionally, created a regional workforce

development group to optimize recruitment practices network-wide.

Speedway SuperAmerica, Inc., Columbus, Ohio ( 2006 - 2008

Centralized Recruiter

Managed recruiting, retention, training, benefits coordination, personnel

administration, and procedure development for more than 30 stores in

central Ohio. Leveraged a comprehensive approach-in-store signage, job

board postings, job fairs, and on-campus events-to increase awareness,

interest, and recruitment of associate- and management-level candidates.

Contributed value in such areas as:

< Slashed turnover by 50% within 12 months by centralizing the on-boarding

and training functions, incorporating mandatory background checks into

the review process, and enhancing selection to identify "right-fit"

candidates.

< Fielded benefit- and personnel-related queries for employees region-wide,

facilitating a high level of contact between store and regional employees

and the corporate office.

Salon Lofts, Columbus, Ohio ( 2006

Organizational Manager, Corporate Office

Recruited to develop a sound human resources infrastructure as the

organization expanded from 5 to 10 locations with plans to extend reach to

Florida and Nevada. Formulated HR policies and procedures while serving on

an advisory board to shape the company and provide vision for the future.

Coordinated recruiting for corporate staff and organization-wide benefits

administration and employee relations. Setup training events for salon

associates to enhance skill sets and fuel retention by providing

professional development that rivaled that of a larger salon.

Contributed value in such areas as:

< Planned and coordinated training and appreciation events to drive

employee and customer retention, working in concert with the owner to

cultivate tenant relationships and facilitate sustainable performance

gains.

Rebecca Deel - Page Two 614-***-**** ( ************@*****.***

Experience & Achievements, continued...

Salon Lofts - continued

< Performed property management functions for 120+ tenants, controlling

payables and receivables and troubleshooting facility issues to ensure

timely receipt of rental payments.

< Implemented the customer service system to serve as the backbone for

processing onsite transactions.

< Traveled to Nevada to scout potential locations for expansion of the

Salon Lofts brand.

Ohio Tobacco Use Prevention and Control Foundation, Columbus, Ohio ( 2005

- 2006

Human Resources & Administrative Assistant

Facilitated human resources generalist concerns including personnel

administration, training, benefits, and payroll, working with associates to

administer funds being distributed to 80+ statewide grantees. Assisted in

the distribution of funds to agencies and healthcare organizations

facilitating tobacco awareness, prevention, and cessation programs. Played

a key role in event planning-including large 250-person conferences and

smaller 30-person Board meeting-including researching and securing keynote

speakers and managing onsite and/or offsite logistics.

Contributed value in such areas as:

< Coordinated benefits and personnel issues between employees and the

State, working diligently to find answers to employees' questions

regarding health plans and other state-operated benefit programs.

< Planned and oversaw the execution of large-scale events for up to 250

attendees, coordinating all logistics from creating the invitation to

managing RSVPs, planning the menu and itinerary, hotel room blocks, and

event setup.

< Provided direct assistance to four senior-level organizational leaders

including the Director of Evaluation and Research, Director of Programs,

Director of Finance, and Assistant Director.

America Coming Together, Columbus, Ohio ( 2004

Human Resources Generalist

Charged with managing human resources efforts for 600+ employees throughout

18 statewide offices, playing an integral role in startup efforts involving

recruiting, training, and supervising new team members for each office.

Utilized targeted job boards to attract talent for support and leadership

roles. Managed petty cash and the payroll budget, controlling spend within

budget to maximize cash flow. Provided executive assistance to the State

Director including managing the calendar, scheduling meetings, arranging

travel itineraries, and fielding media inquiries.

Contributed value in such areas as:

< Recruited and trained HR representatives for 15+ new offices, teaching

each team member-most of whom had an administrative background-best

practices in staffing, training, personnel administration, and employee

relations.

< Wrote and created first-time employee handbooks and procedure manuals,

coordinated monthly training for the entire statewide team, and supported

performance improvement through continuous organizational development.

Education

Franklin University, Columbus, Ohio

M.B.A., Focus in Human Resource Management ( 2008 President's List;

GPA 3.9

B.S., Majors in Human Resource Management & Business Administration (

2006 President's List; GPA 4.0

Northwest State Community College, Archbold, Ohio

A.A.B., Major in Business Management, Focus in HR Management ( 2002

GPA 3.8

Affiliation & Community Involvement

Member ( Human Resource Association of Central Ohio - HRACO

Tutor ( Tolles Technical College - Hilliard READS[pic]

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