Quality Assurance Manager
Resume:
RAHUL BELLARY
************@*****.***
PROFESSIONAL SUMMARY
Currently possessing over 9+ years of consulting, training and leadership
experience where I have specialized in Software Quality Assurance
Engineering through implementing formalized SQA methodologies and
processes. I have worked at various Fortune 500 companies engaged in
leading and implementing strategic Enterprise Wide systems for over 5
years. I have excellent communication, organizational and leadership
skills. I am also very detailed oriented and organized. Here are a few of
my qualifications:
. 9+ years of overall IT experience, 5 +years of SQA experience, and 3+
years of Enterprise Team Management / Leadership.
. Experience with formal implementation of Software Engineering
methodologies across a myriad of lines of business (e.g. IT, business
analytical, Telecom, insurance, and hospitality).
. Developed and implemented Quality Assurance process with in an
organization.
. Implemented QA automation from scratch to minimize work load to 50%.
. Skilled in conflict resolution, performance evaluation, facilitating
diverse learning, and building productive relationships with clients and
staff.
. Energetic self-starter with excellent team development, conflict
resolution and negotiation skills.
. Planned, organized, and conducted operations analysis activities for all
software and hardware releases.
. Evaluate management programs; troubleshoot to isolate the cause(s) of
performance gaps or organizational needs.
. Expert in forecasting project requirements, establishing/redesigning
process, and influencing/leading the work of individuals and groups in
change initiatives.
. SQA test setup/ develop environment experience with Client/Server (2-Tier
& 3-Tier), Web (Intranet, Extranet, and Internet) and Mid-Range
Environments
. Currently candidate for PMI: Software Engineering
. Formal Mercury Interactive Training (including QTP, Test Director)
. Formal RUP-UML Methodology Training
. Formal Seminars on SQA / QC / QA processes (QAI Institute)
. Formal training in QuestAssured Test Methodology (QUESTCON)
TECHNICAL SKILLS
Automated Testing Tool
WinRunner (3+ years) Rational Test Suite: Test
Manager, ClearQuest,
LoadRunner (3+ years) Requisite Pro, ClearCase
Test Director (4+ years) Silk Testing Tools
QuickTestPro (4+ Years) JUnit, Hopper Testing, Monkey
Testing, Focus Testing
Open Source (Selenium) iTKO LISA
Flash/Flex RIA Tester SaaS (Tester)
Operating Platforms: OS/2 (Warp), Windows NT 4.0, (Windows XP, 2000, 98,
95, 3.1) MSDOS 6.0, UNIX system V, UNIX (Sun
Solaris) AIX, (Novell 3.12, 4.1), Mainframe
(IBM 3090 - 200J), UNIX, OS X MAC
Programming Languages: C, C++, Java 1.2, J2EE, HTML, VB 6.0, SQL-3,
CICS 4.1. PHP, Ruby, Python, Perl, ColdFusion,
Fortron,
Test Scripting Languages: TSL, Korn Shell Scripts, VB, VBS,FBML, HTML,
DHTML and Java Script
Software Applications: MS Office Suite '2000,97 (Word, Excel, Power
Point, Access), MS- Project 98,00,03, ADOBE
(Photoshop- Acrobat 3.1,4.0), VISIO 2000, MS -
Scheduler, MS - Exchange, IE (3.01,4.0,5.0,)
Netscape Navigator (3.01,4.01,4.5,4.7), Lotus
123, AmiPro, MS-Works, Word Perfect, Freelance
Graphics, OpenWare
Database Systems/Utilities: Oracle 9i,Oracle 8i,Oracle 7, DB2,
Sybase, Informix, MS-Access, Pl/SQL, MySQL, SQL
Server, DB Visualizer
Enterprise Integration App's: BEA WebLogic, BEA Tuxedo, BEA Jolt, and
Webmethods
Messaging Service MSMQ, Aqua Logic, Biztalk
ERP Applications: Siebel 99, Peoplesoft HR/CRM 8.0 (Thin -
Client), SAP, Salesforce.com
CASE Development Tools: Rational Rose, Visual Caf , Visio
Methodologies: RUP, UML, IEEE, SDLC, CMM (Level 2 & 3), Six Sigma, Agile
Version Control Software: Visual Source Safe,
PVCS, CVS, DCVS, Tortoise, Bazaar-NG
PROFESSIONAL EXPERIENCE
Blockbuster Inc, Director QA & RM
Oct 2005 - Current
Establishing a world class QA & SCM department from the ground up that has
passed three consecutive SOX audits. Managed all activities including
manual and automated testing, IT Training, business user services, and code
& release management. Have overall responsibility for overseeing the
administration, development and implementation of quality control
strategies, data integrity assurance, and metrics reporting to drive good
business decisions. Investigated, researched and implemented new and
improved testing methods and processes, tools and systems while balancing
the need to deliver quality results against ongoing programs. Used a
combination of discipline and creativity to achieve superior results,
promoting the involvement and adoption of Quality Assurance throughout the
entire business organization. Specific duties included:
. Handled daily operations of quality assurance process and addressed QA
issues.
. Handled daily operations of Release Management process and addressed
on going issues.
. Interacted closely with business to schedule priority enhancements
into a release.
. Migrated from large scale project driven approach to small product
feature related releases.
. Improved build and deploy process to get maximum velocity for a
product development team.
. Automated build, tag, defect assignment and deployment tasks in a SCM
cycle.
. Help build and manage all QA environments to support two releases a
month feature intake.
. Tracked all project timelines and resource allocation - schedule,
plan, monitor and report team performance in accordance with project
and release schedules.
. Supervised the work of QA team leads to ensure that their processes
are in accordance with the Quality Assurance Methodology
. Worked closely with development, operations, and PMO and business
users to promote software quality standards using industry best
practices.
. Participated in requirements development, software code reviews,
change control, and configuration management.
. Worked with Infrastructure team to define and maintain an integrated
testing environment to support key business systems.
. Participated in resource management including recruiting and/or
recommending additional personnel to meet demands imposed by incoming
projects and dismissing personnel that do not meet the standards of
the quality assurance department.
. Managed the efforts in the creation and execution of the Enterprise
Performance testing to launch a new website design. Following are few
of the technical task:
o Created various Web Scripts for the Application using LoadRunner
8.0 and performance center 9.0
o Enhanced and modified the scripts according to the business user
scenarios. Computed using http request inside weblogic logs
matching omniture reporting tool.
o Extensively worked on VU generator and Controller. To create new
scripts and scenario's
o Parameterized the scripts and enhanced them according to the
dynamic value creation.
o Used Performance monitor and LoadRunner graphs to analyze the
results.
o Performed regression testing for the application.
o Generated Data Driven scripts that access the backend database.
o Used Test Director to invoke the scripts and initially performed
the baseline testing and organized all the scripts
systematically and generated reports. Also created a dashboard
for upper management for easy decisions.
o Different Loads at the increments of 10 starting from 5Virtual
Users 20 Iterations to 3000 Virtual Users were ramped until it
reached 100% CPU.
o The Average CPU usage, Response time, TPS are analyzed for each
scenario.
o Worked on Web Interfaces functionality and Load Testing HP
hardware vs. IBM.
o Extensively used Performance Monitor to analyze the System
Bottlenecks like Memory Leaks, CPU Utilization etc and also
Network Bottlenecks.
o Also analyzed the LoadRunner reports to calculate Response time
and Transactions per Second (TPS).
o Performed over than 500 Load Tests in several Project.
o Performed database testing in Real Time transaction modules.
. Implemented user defined hybrid automation framework using Mercury
QuickTest Pro. Scripted all functional libraries and global modules
using VB and C language.
Achievements
. In the process of implementing iTKO Lisa framework and tool set.
. Helped migrate from QTP automation tool set to Open Source Selenium
RC/IDE.
. Helped migrate current Java platform to Web 2.0 (AJAX) architecture on
Oracle database (www.blockbuster.com)
. Helped implement RESTful and SOAP API, to interact with social partner
community
. Helped implement digital content downloads and streaming in CE devices
like Samsung, TIVO, and vizio
. Helped launch Games channel launch on our .com site
. Help implement mobile application on (iPjone, Motorola, HTC)
. Help migrate Vignette content management tool to a in house web CMA
tool.
. Help implement client server application on .net and SQL server
platform.
. Help improve Java based CRM application.
. Help implement Service-oriented architecture for both development and
testing departments.
. Help implement BEA Aqualogic as service tier.
. Help implement call routing and monitoring system by CISCO -
'eLoyalty' IVR system.
. Help implement MSMQ messaging service by validating core
functionality.
. Developed a SOA testing frame work.
. Help implement iPhone App, Motorola App, HTC App and Mobile Web App
for .Com
. Help implement UNIX batches for core business process like billing and
Allocation.
. Developed Hybrid User Defined Automation Frame work.
. Helped validated all partner implementation by testing API's using
eclipse.
. Key resource in implement service oriented, SOAP integration to
support over 5000 existing stores initiative (TotalAccess project)
. Help validate a patented movie download tool called Movielink Manager
using WMP and Silverlight software integration (www.movielink.com)
. Help implement open source social networking application using FBML
and global API's for Facebook.
. Implemented a process to launch 30 projects in one year. Which
included 2 major releases per month and weekly content releases.
Environment: SQL Server, Oracle 9i, XML, MSMQ, BEA Weblogic and Aqua
Logic, Test Director, Quality Center, J2EE, JSP, EJB, Omniture,
Offermatica, CRM, Unix Shell scripting, Pl/SQL, Crystal Reports,
Webservices, Ajax, C, C++, VB .Net
Verizon, TX - QA Manager
Nov 2004 - Oct 2005
Quality Assurance Manager responsible for establishing process,
procedures and strategies for a newly formed team of testers to focus
on System Testing, User Acceptance Testing, Training, and process
improvement. This position required the establishment of a testing
methodology based on SEI CMM level 2 standards for repeatability, a
testing strategy for process improvement to level 3 integration into
existing SDLC processes, manual test case templates and system test
plan templates to effectively meet the demands of a dynamic
development environment with highly aggressive delivery dates and
complex system functionality.
. Facilitated internal technical infrastructure workgroups regarding
large, medium and small applications that played a major role in the
Business process model of the proposed enterprise application.
. Conducted Project Charter, High- Level Application Design
specification reviews, Low - Level Application Design specification
reviews and Business Process Optimization sessions which drove
feasible business requirements.
. Created and maintained the Enterprise Technical QA Project plan, which
outlined the resources, time lines, deliverables, milestones and scope
for deploying the proposed application.
. Enforced industry standard RUP and CMM methodology processes regarding
technical and project issues and escalated to Senior Management
Directors in a timely manner.
. Provided the Senior Management (Directors), Senior Change Managers and
business partners with on-going status of build, test, and deploy in
an agreed upon format (Enterprise Project Plan).
. Managed the efforts in the creation and execution of the Enterprise
Test Plan.
. Enterprise Test Plan driven from the output of both the high and
Low-Level design documents of each application that played a direct
role in developing the proposed system.
. Managed the entire enterprise QA effort with VISIO.
. Managed the creation of functional, regression, and system test
cases
. Managed and orchestrated a defect process flow (Test Track Pro)
. Managed the required business requirements and flushed out
omissions
. Created the Enterprise Business Process Traceability Matrix /
model as described by the management. Also automated all
efforts through Mercury Products
. Facilitated with infrastructure team relating to volume
testing, load balance and system tuning.
. Identified direct and indirect bottlenecks related to the all the
projects and proactively built pragmatic measures to mitigate and
discuss the issues with technical leads and project management.
. Worked directly with appropriate team leads to ensure project or
assigned deliverables completed on time and within budget.
. Those team members included Business Analysts / System Analysts /
TDL (Technical Delivery Leads) and Project Managers from external
agencies (TMC, RDS, TMK)
. Managed on-shore System Test QA team on the daily Quality Assurance
action items, tasks and milestones within the Software Development
Lifecycle (SDLC) discipline and the Capability Maturity Model
(SEI/CMM).
. Automating the testing effort with Mercury Interactive tools for
better utilization of resources and reporting correct matrix to the
management.
. Liaison with Technical, Functional, Service Delivery departments
. Communicated with technical teams on the logistics/timing in support
of the execution of test cases.
. Reduced paperwork and manual testing by 50% streaming the process and
implementing QA automation using Mercury products such as QTP,
Loadrunner and TestDirector.
. Reconciled reports and performed functional and integration testing
while maintaining compliance with design and requirements.
. Established the defect life cycle process working with the team.
Developed charter, and operational plan for test execution.
. Supervised QA personnel. Developed relationship with business and
development team for success of agile methodology.
. Identified major bottlenecks with in the design software, and
solicited trouble shooting.
Achievements
. Identifying a need for, testing advanced VB ActiveX controls used to
automate integration of middleware with CRM applications and VBScript
Active Server Pages.
. Tested complete build system for Java version of middleware using UNIX
shell scripts and ClearCase source code control system for
(www.superpages.com).
. Help design and implement new concept for B2B advertisement called Pay-
Per-Click. This eventually helped us work with companies like GOOGLE.
. Help implement new B2B self service advertisement portal designed in
Java and integrated with peoplesoft and oracle database
(www.advertising.superpages.com)
. Help implement new datacenter using Informatica and Business Objects.
. Help implement Business Process Testing a product Mercury.
. Help migrate from oracle 8.1.7 to oracle 9i
. Help migrate from peoplesoft 7.0 to peoplesoft CRM 8.4 by testing
PeopleCode, Component Interfaces, Business Interlinks, and App
Engines.
Environment: SQL Server, Oracle 8.x/9i, Test Director, Quality
Center, J2EE, JSP, EJB, Peoplesoft 8.0/8.4 CRM, Unix Shell scripting,
Pl/SQL, Crystal Reports, Webservices, C, C++, VB .Net, Business
objects, Infomatica
Kinko's, TX - QA Manager Oct 2003 -
Nov 2004
Enterprise QA Manager responsible for implementing Enterprise
Software Process Improvements within Kinko's Infrastructure
Application Model which consisted of Web Centric systems. Set the
directional tone of the transition within the culture by working with
various Business Unit Directors, Project Managers, and Project
Leaders by mentoring to them the proposed Software Quality Model.
Also, defined the scope of system testing with regards to CMM Level 2
by implementing effective SDLC model including but not limited to:
Test Management, Data Strategy Management, and Metrics Management.
Created Guidelines, and Templates as key deliverables to outline
these efforts.
. Directed daily and weekly meetings to review Project- iteration
planning, Project Status / Reviews, Project metrics, and to foster a
continuous impact on the project within internal and external
(Business Unit) teams.
. Completed test planning and assessments of small and large projects.
. Analyzed functional specifications during business leadership
meetings, conducted QA research, and issued action plans and reports
for production issues.
. Vital team player in creating test plan, test cases. Also performed
functional, system and regression based testing including and not
limited.
. Installed software and resolved systems problems for investigating
hardware and software issues.
. Conducted functional, integration, performance and UAT for software
releases
. Maintained traceability between requirements, design, testing and
deployments.
. Performed requirement need assessment, identified and documented
defects.
. Applied teaching skills, and evaluated software performance within
the IT team.
. Created and maintained extensive test execution and communicated
results with recommendations to management.
. Created and instituted a proactive strategy to review all test cases
and defects that have been identified by QA team.
. Designed and executed QA automation resulting in an improvement in
the performance and standardization of technology team.
. Reduced turnaround time for QA project testing by 50% and increased
bug free rate by 35%.
. Supported building test cases and test plans for all software
releases.
. Increased utilizing information systems technology with in the field
of testing software by working with different IT departments.
. Reported test matrices to upper management team for better decision
making.
. Facilitated integration testing with third party companies.
. Developed and implemented QA training programs resulting in
successful placement of over 70% of test analysts.
. Assisted with performance tuning and administration of Peoplesoft
Applications running on Oracle 8.1.7 and 9.2.0.* as well as the batch
processes which were running under Control-M. The host platforms were
AIX 4.3 and 5.1 and Solaris 8
Achievements
. Enterprise Application Integration - using Peoplesoft business
services and workflows, XML, MQ Series, SQL
. Peoplesoft Tools - testing configuration and complex business rules
management.
. Helped implement printing of documents across web portal in Java with
a oracle backend (www.docstore.kinkostest.com)
. Help validate ActiveX - reconciliation module to nightly compare and
synchronize all records between web portal and external partner
system, Ariba Supplier Management module
. Helped implement Mac OX image on all necessary Dell client hardware
for all kinkos store role out.
Environment: SQL, Oracle 9i, PEG@S, cURL, Ariba, cXML, Webmethods,
Weblogic, TOra,Problem Tracker, DPW, Peoplesoft Financials, Unix
Shell scripting, Pl/SQL, Crystal Reports
CASA, TX - IT Lead Dec 2002
- Oct 2003
Involved in coding, Integration and Quality testing of an
application, which was developed for study center. The system handles
information about student appointments, and tutor scheduling.
. Developed SQA based test scripts in user interactive mode to automate
the testing of customized provisioning using the GUI.
. Tracked the results and reported the system defects and bugs using Bug
Central.
. Performed system testing, installation testing, performance testing,
UI, and workflow testing.
. Test planning, Test development, Test execution, Defect tracking and
Reporting was part of testing.
. Responsible for writing System Test Plan.
. Involved in the execution of positive and negative testing.
. Developed SQA based test scripts in user interactive mode to automate
the testing of customized provisioning using the GUI.
. Tracked the results and reported the system defects and bugs using Bug
Central.
. Performed system testing, installation testing, performance testing,
user interface testing, and workflow testing.
. Team member in creating the student database
. Project planning and analysis of database requirements. Involved in
database design using rational rose and UML
Environment: Visual Basic 6.0, IBM DB2 UDB, Database Report Writer, SQA
Manager, SQA Robot, SQA Test Log Viewer, and SQA comparators, Oracle 8,
Rational Rose / UML, Windows
ACC, TX - Sr. IT Engineer Jan 2002 - Dec
2002
As a team member was involved in review design documents, design test cases
based on class and dataflow diagrams. Also performed system and performance
testing on various hardware platforms and software configurations.
. Performed black box, white-box and grey-box methodology testing
including confidence, regression, functional, and structural testing
using WinRunner by developing TSL scripts.
. Prepared the Test specifications including test plan formulation from
requirements and test scenario development from use-case diagrams.
. Performed web testing using QuickTest Pro for checking page contents,
broken links, web objects, frames and tables. Customized the scripts
both in tree view and expert view.
. Parameterized the scripts to run the scripts using varying form data.
Generalizing the scripts using regular expressions and handling
unexpected errors using exception handing mechanism of QuickTest Pro.
. Identified performance benchmarks and develop scenarios using
LoadRunner to perform Load, Stress and Capacity testing.
. Executed VUser scripts from various hosts and create rendezvous points
to test for concurrent load using LoadRunner.
. Managed the testing process, schedule batch tests, log and track
defects using TestDirector.
. Provided mentoring to the SQA/Engineer team in regards to Test
Environment /Configuration Management setup and implementation of all
three Load Process test phases (Load Test (Baseline -Smoke), Stress
Testing - (Load Balance), and Integrated Stress Test. Created and code
reviewed the teams LoadRunner scripts and fostered /implemented a
nomenclature process within the test scripts to best illustrate the
execution of each scenario and outline bottlenecks within the
application. Utilized (Test Director) for creating use cases / test
cases and implementing requirements traceability to showcase full
coverage of testing the applications.
o Test Environment consisted of (OS systems: NT, 2000, / Sun Solaris
(dev, stage, prod) environments.
o Middleware application: Logs accessed and disseminated with reports
to track code / object application degradation
o Configuration Management process adhered to with weekly deployment
guides and through the Version Control tool CVS.
o Web Intranet Financial (Procurement) applications consisted of
J2EE, JSP, and ASP
Environment: Windows 2000, 98, XP, Java, Oracle 8i, WinRunner 7.0,
TestDirector 6.5, Loadrunner 7.0, Front Page, Dream Weaver, DHTML, Java
Scripts, VB Scripts.
CTS TX - Sr. IT Engineer May 2001-
Dec 2001
As a team member was involved in the integration and system testing of
various applications used in the customer and product master record modules
and the related functional cares like sales information, invoice status,
generation, shipping, billing etc.
. Deliverables included a weekly and monthly performance analysis
document delineating operational application degradation.
. Created Project Performance Test Plan to outline efforts being driven.
Involved in two corporate steering committees (Performance Testing
Workgroup) and (Dashboard Workgroup).
. Organized and managed the testing process using SQA Manager.
. Used SQA Manager to plan testing strategies, track information related
to test execution, and track defects.
. Created, Modified and executed various Test Procedures and Test Cases
using SQA Robot.
. Reviewed and analyzed the test results with the integrated SQA Test
Log Viewer and Comparators.
. Modified and wrote test scripts using SQABasic for various Test
Procedures and Cases.
. Actively participated in performing load, stress, configuration and
multi-user testing using SQA LoadTest.
. Executed various positive and negative testing.
Environment: Visual Basic 5.0, MS-Access 7.0, SYBASE Windows NT, and
Crystal Reports 5.0, SQA Suite 6.0 (SQA Manager, SQA Robot, and SQA
LoadTest).
Satyam Computers, India - Sr. IT Engineer Jan 1999 -
Feb 2001
Project HotRev: B2B vertical portal that gives a one-stop solution to the
steel industries.
Project Scheduler: Scheduler is a web-based application used to schedule
and book appointments. The application is developed for health clubs, the
users of which can book their appointments online with the available staff.
Project TimeNet: TimeNet is a customized web based application, which can
be used to handle intranet of organizations
Environment: UNIX, Windows NT, 98, Java, JDBC, Servlets, Oracle 7.3,
WinRunner 5.0, LoadRunner 4.5, Tomcat 3.0, WinRunner 6.0, LoadRunner 6.0,
TestDirector 6.0
EDUCATION Degree: Master of Science in Information Systems - Texas A&M
Intl University
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