Customer Service Representative
Resume:
Kelly A. Montana
Herkimer, NY 13350
PROFESSIONAL HIGHLIGHTS
Excellent customer service, interpersonal, communication and organizational skills
Able to type 98 words per minute
Detail oriented employee dedicated to providing quality services
Experience accepting payments and completing sales
Able to adapt to evolving technology
Proficient in Microsoft Word, knowledgeable regarding Power Point, Windows and
Excel
Enthusiastic regarding development of personal knowledge and work skills
Experience working with diverse populations
AREAS OF EXPERTISE
Several years experience providing optimum customer service through complete product
knowledge
Two years experience providing telephonic customer service
Interviewed customers to determine needs, updated account information
Contacted customers to discuss loan account delinquencies and resolve accounts
Developed and maintained professional relationships with store managers, customers and
employees
Assisted customers to identify appropriate products, explained available products and
services
Processed credit, debit, cash and check purchases using cash register
Resolved customer questions and concerns
Encouraged sales of company credit accounts to customers
Certified Nurse Assistant
Four years cumulative experience caring for geriatric population in nursing home
environments
Assisted residents to develop and maintain personal care skills
Practiced behavior management, assisted during activity and meal times
Charted resident vital signs and activities of daily living
Bathed and toileted residents
Communicated with nursing staff regarding patient care
Transported residents and assisted residents to ambulate
EDUCATION
Associates of Applied Science, 2008 Herkimer County Community College
Liberal Arts Herkimer, NY
EMPLOYMENT EXPERIENCE
Customer Service Representative Lowes Herkimer, NY 2008-2009
Skilled Laborer Staffworks Ilion, NY 2007
Applicance Specialist Home Depot New Hartford, NY 2006-2007
Personal Care Aide Country Manor Mohawk, NY 2005
Loan Consultant AFSA Utica, NY 2004-2005
Cashier/Greeter K Mart Herkimer,NY 2003
Customer Service Representative APAC Utica, NY 2001-2003
Contact this candidate