Customer Service Manager

DARREN JORDAN

**** ***** **** **

Columbus, OH 43227

614-***-****(M) /614-***-****(H)

******@****.***

Objective

To obtain a challenging, fast paced and rewarding Human Resource position

that allows me to use my knowledge of labor laws, interpersonal and strong

communication skills, to assist in the success and continued growth of an

organization.

Education

Eastern Michigan University, Ypsilanti, MI

Bachelor of Science Degree in Criminology

Professional Experience

Columbus Steel Castings - Columbus, OH March 2006

to Oct 09'

Employee Relations Manager

Manages and leads a staff of Human Resource Professionals, that support an

1,100 employee organization in the areas of Employee Relations, Employment

Law and Government Compliance, FMLA, Unemployment Administration, Benefits

Education and Recruitment.

.

. Maintains a positive relation with employees by creating a responsive,

open environment, to facilitate communication while acting as a first

point of contact in mediating resolutions to employee conflicts.

. Determines and uphold progressive disciplinary measures and

termination consulting in compliance with EEOC, FLSA, ADA and other

applicable regulations.

. Assist in the development and implementation of HR policies,

procedures and programs while complying with federal and state

regulations.

. Participates as Employer Representative at unemployment hearings,

including providing first hand knowledge, questioning witness during

hearing, rebuttal, cross-examination of claimant and closing

statement.

. Facilitates and oversees HR activities such as: new hire process and

orientation, performance evaluations, training sessions, exit

interviews as well as developing recruiting initiatives/strategies and

employee incentive programs.

Remedy Staffing - Columbus, OH June 2004

to March 2006

Branch Manager

. Managed a staff of recruiters for temp, temp to perm and direct hire

placements.

. Recruited for internal hires including posting position, pre-screening,

interviewing, selection and presenting job offers.

. Resolved all client and employee customer service issues quickly and

efficiently in order to maintain the highest level of customer

satisfaction.

. Enforced Company policies and procedures.

. Analyzed trends that include turnover, hiring, separations and

grievances.

. Tracked metrics and statistics regarding amount of orders, submittals and

placements.

Darren Jordan - Page 2 (614) 353-

9694

Solutions Staffing - Columbus, OH July 2001 to June

2004

Recruiter/Staffing Specialist

. Negotiated bill rates and conversion fees with clients as well as

handling weekly payroll duties.

. Recruited for candidates in all facets of industrial and manufacturing

environments.

. Performed sourcing, pre-screening, interviews and job placement for

qualified candidates.

. Presented job offers and scheduled orientations.

. Conducted reference checks, background checks and degree verifications.

. Participated in collegiate, professional and technical career fairs.

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