Human Resources Customer Service
Resume:
Phone: 740-***-****
*** ********* ***, ***********, ** 43081
*****.*******@*****.***
Jamie M. Olinger
Objective
Seeking a position as a valued member of a Human
Resources department that leverages my
achievements, skills, energy and ability to attract
and retain top talent.
Experience July 2006- Present Alliance Data Columbus, OH
Human Resources Recruiter
Duties include recruiting, screening and
interviewing applicants for non-exempt and exempt
level positions across retail.
Attend local job fairs as a representative of
Alliance Data
Create recruiting advertisement
Create innovative recruiting events to attract top
talent
Act as liaison between Alliance Data and local high
schools
Plan and coordinate recruiting events for all
facilities
Prepare and analyze weekly recruiting reports
Assist departments with staffing projections
Prepare and facilitate open house and panel
interviews
Source Applicants
October 2005-July 2006 Alliance Data
Columbus, OH Westerville, OH
Human Resources Administrator
Duties included effectively taking care of all
customers in a timely manner and assisting Human
Resources Representatives with business needs.
Assisted Generalist with recruiting on a daily
basis
Represented Alliance Data at local job fairs
Assisted all employees with questions and concerns
Assisted Human Resources Recruiting Manager with
planning and coordinating recruiting events for all
facilities
Facilitated orientation
Reorganized the orientation presentation
Prepared orientation materials as well as entered
all new hires into HRIS
Planned and executed company events
Assisted employees with Employment Verification
Typed all department termination letters
Created and distributed the HR News
Created all the promotional announcements for the
facility
Distributed associate paychecks as well as assisted
associates with any payroll issues
Assisted with the associate on boarding process
Ordered all office supplies
Filed associate forms and documents in associate
folders
August 2004-July 2005 Alliance
Data Columbus, OH
Sales & Service Specialist, Sr.
Duties included providing superior customer service
to all JCrew and MasterCard clients.
Identify and resolve any customer or store concerns
in a timely manner.
Responsible for all support functions (i.e. store
disputes, fraud, deceased, and bankruptcy issues).
Responsible for working all web mail from previous
day
Resolved all EOscar/credit bureau disputes for
Broad Street location
Assisted as back up for support desk
Maintained an average scorecard of 95% or higher
Created and presented educational topics during
section meetings
Responsible for all team audits
Responsible for creating and implementing multiple
team contests to increase Trip Saver Sales
Received multiple awards for highest call quality,
highest overall score card, 100% accuracy,
productivity, and attendance
Assisted with department meeting presentations
May 1998- August 2002 The Longaberger Company
Dresden, OH
Facility Administrator
Duties included supervising all of The Swim Center
lifeguards, managing the front desk of The Fitness
Center and Market Athletic Club.
Responsible for maintaining a successful and safe
environment at all locations
Responsible for membership sales
Taught gymnastics ages 3-18
Supervised children's play area/recreation room
Data Entry
Balanced cash register
Education January 2006 - June 2009 Capella
University
Master of Science, Human Resources Management
September 2000 - August 2004 The Ohio State
University Bachelor of Science, Human
Ecology
PC Skills Proficient in MS Outlook, Word, PowerPoint, Excel,
and Publisher
People Soft/HRMS
Webhire
Kronos
Awards
November 2008 - Retail Human Resources Spotlight
Award
February 2007 - Team Star Award
July 2006 - Individual Star Award
January 2005 - Team Star Award
2002 -Groovy Newbie Award
Committees
Retail Human Resources Associate Engagement
Committee
Neighbor of Choice Committee
The Growl
Contact this candidate