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Customer Service Manager

Location:
Saint Marys, OH, 45885
Posted:
March 09, 2010

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Resume:

Wayne P. Rose

*** ******* ***** *****

Saint Marys, Ohio 45885

419-***-****/419-***-**** cell

abndue@r.postjobfree.com

Objective

To obtain gainful employment and utilize my knowledge, skills and abilities to achieve organizational

objectives.

Education

Master of Business Administration (MBA)

5/2004 Wright State University, Dayton, Ohio

Bachelor of Science in Industrial Technology

5/1990 Ohio Northern University, Ada, Ohio

Associate degree in Mechanical Engineering Technology

5/1988 Wright State University, Dayton, Ohio

Work Experience

Part-Time Adjunct Instructor 1/2008 to Current Wright State University, Celina

Instructor for classes in Auto-CAD, Auto-CAD Inventor Levels 1-3, Civil Design and Engineering,

Capstone Projects, and Independent Studies.

General Manager 12/2005 – 9/2007 Heartland Specialty Converting, Inc., Lima, Ohio

Managed daily manufacturing paper processing operations including Quality/ISO9000:2000, safety,

purchasing, 15 associates, human resources, shipping/receiving, sales & marketing, cash flow and P&L.

Reduced production and office overhead by 40% and increased productivity by 20% to become

profitable. Revamped Sales and Marketing price points to gain competitive advantage.

Quality Manager 4/2004 - 3/2005 Plastipak Packaging, Inc., Jackson Center, Ohio

Managed Quality Department budget of $3.2 million and 8 projects of $1.2 million. Managed 51 quality

associates. Implemented over 100 corrective and preventive actions policies with procedures, work

instruction, and processes to obtain organizational quality goals. Developed, monitored, and reported on

cost of quality, control plans, FMEA, PFMEA, flow charts & process documents, inspection and

calibration equipment. Managed 5 production teams using quality tools and aids such as (six sigma,

SPC, defect free mfg., lean mfg.) reducing customer returns by 30% net, or an average of $35,000

savings/month. Managed and maintained all requirements for ISO 9001:2000 certification.

Quality Manager 3/2003 - 4/2004 Manco Power Sports, Fort Wayne, Indiana

ISO 9001:2000 management representative, lead auditor & trainer. Implemented 64 corrective and

preventive actions and developed, monitored, reported on Cost of Quality. Lead 3 production teams using

quality tools and aids such as (six sigma, SPC, defect free mfg., lean mfg.). Established and managed

labor and machine rates for all products & processes. Managed and maintained all requirements for ISO

9001:2000 certification.

Process Engineer 10/1997 - 12/2002 Goodyear Tire and Rubber Co., St. Marys, Oh

Certified Goodyear QS9000, ISO9000 and ISO14000 internal quality auditor. Wrote control plans,

FMEA, PFMEA, flow charts and production work instructions for automotive and agriculture product

lines. Six Sigma team project member and team leader for 3 continuous improvement teams. Developed

required tooling for molds & fixtures. Committee member for Goodyear Employee Activities Committee.

Design Engineer 10/1995 - 10/1997 Bastech, Inc., Dayton, Ohio

Managed Rapid Prototyping for multiple customers designing and creating 3D files on Unigraphics,

Pro/E, SolidWorks and Auto-CAD using (surfaces, solids, parametric modeling); then creating the 3D file

into prototypes as desired by the customer using stereolithography (SLA),fused deposition modeling

(FDM) and metal sintering RP machines. Designed prototype-tooling molds for plastic injection,

investment casting wax design, quick-cast investment, prototype extrusion, rubber injection mold design

and metal sintering. Presented rapid prototyping report at a national conference in Pittsburg on (Quoting,

marketing, promoting, designing, and customer service for a RP service bureau)

Tool Designer 5/1990 - 9/1995 Dayton Technologies, Monroe, Ohio

Designed 121 PVC profile extrusion dies and calibration tooling sets. Designed and fabricated a

changeover system that reduces the changeover time by 85%, a new die heating system and a “non-

removable mandrel” for extrusion dies. Coordinated/developed new engineering tooling standards and

constructed new procedures and processes for tooling workflow and trainer for extrusion tooling design,

drafting and Unigraphics software. Team leader for 2 prototype PVC extrusion tooling projects and 3

continuous improvement teams.

Special Interests

Scoutmaster – Boy Scout Troop 360, Saint Marys, Ohio

Elder – Zion Lutheran Church, Saint Marys, Ohio

Soccer Coach – Saint Marys Club Soccer

CDL Class A Ohio License with Hazmat, Tanker, Doubles/Triples Endorsements



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