Customer Service Manager

WILLIAM GEORGE CORRIE, JR.

**** ********* *****

Floyds Knobs, Indiana 47119

812-***-**** (Home)

502-***-**** (Cell)

********@*********.***

SUMMARY

An established executive professional with extensive experience building

customer confidence that resulted in high dollar profitable business. A

proven track record meeting and exceeding expectations that reinforced

customer confidence to generate additional revenue with repeat business. A

proven leader with expertise in safety, project management, people systems,

lean manufacturing, quality systems, and customer service. Strong

management skills and a proven ability to develop and deliver a high

involvement culture benefiting employees and business needs.

PROFESSIONAL EXPERIENCE

Bramco, Inc. Louisville,

KY

Director of Technician Careers

2006 - Current

Responsibilities included the development and retention of heavy equipment

technicians. Additional responsibilities included management of the

company safety program and insurance cost control.

. Developed a heavy equipment technician training program for skilled

and unskilled technicians

. Recruited technicians

. Developed and administered the company wide safety reducing frequency

of accidents by 50%

. Lead company wide efficiency improvements as member of the Service

Best Practice Team

. Ensured compliance with MSHA, OSHA, DOT, and company safety policies

Tower Automotive (formerly A. O. Smith Automotive Products Company)

Novi, MI

Program Director 2003-2005

Responsible for scope development, schedule, launch, and customer

satisfaction of frame projects for Ford Outfitter's programs. Annual sales

for these products exceeded $350 million.

. Successfully launched Lincoln Aviator frame line in Granite City, IL in

2002.

. Implemented safety changes to Explorer to pass offset safety testing

. Implemented cost reduction changes saving Ford $50 million annually while

protecting Tower interests 2002-03

. Increased Explorer frame capacity by 33% in Corydon, IN, January 2003.

. Improved timeliness of quote turnaround and open issue closure with the

customer by 25%.

. Improved shareholder value of each project while meeting customer

required price concessions.

Tower Automotive (formerly A. O. Smith Automotive Products Company)

Corydon, IN

General Manager 1995-2002

Responsibility for all operations, including profit and loss performance

for the high volume unionized facility producing Ford Sport Utility Vehicle

frames.

. Trained production and maintenance personnel, upgraded PM and quality

system, qualified components and frame assembly to launch the 2002 Ford

Explorer frame production in January 01.

. Transitioned the operation from previous A. O. Smith expectations to

Tower Automotive culture. This transition included managing revenue

growth from $130MM to $280MM, facility size increase from 170M square

feet to 490M square feet, and headcount increase from 300 to 750 by 2001.

. Worked with customer to determine low cost method to launch the 2001.5

model year Ford Sport Trac frame production in January 00. Met short

lead time project needs within price/cost targets.

. Launched and improved the 1996 MY Ford Explorer frame production

performance.

. Reduced cost 10% year over year of contract

. Achieved defect rate of 25 PPM

. Achieved 100% delivery rating while minimizing inventory

. Exceeded planned annual throughput of 535,000

. Achieved QS 9000 certification in 1998 and ISO 14001 certification in

2001

William George Corrie, Jr., 502-***-****

Page 2

A. O. Smith Automotive Products Company Belcamp, MD

Plant Manager 1992-1995

Responsible for all operations of this $25MM revenue non-union cost center

in production of suspension systems for General Motors and Chrysler.

. Reduced conversion costs in excess of 10% per year.

. Increased production throughput by 25% without increasing headcount.

. Attained GM Mark of Excellence award in 1993.

. Successfully launched suspension assembly process for Chrysler LH

vehicles in 1993.

. Implemented a "sequenced part delivery" system to supply suspension

modules to Chrysler within a five-hour broadcast window.

. Installed error-proofing systems which yielded <75 defects per million

shipped to customers.

. Developed training programs with local community college to develop the

employees into effective work teams.

. Developed production processes that allowed for 100% volume fluctuations

from the customer to remain cost effective.

Valeo Engine Cooling Systems (formerly Blackstone)

Greensburg, IN

Manufacturing Manger 1989-1992

Responsible for multi-shift heat exchanger production operations. This

included budget establishment and control in a non-union start up facility.

. Developed production systems, procedures, and employee selection for this

Greenfield facility.

. Successfully launched JIT condenser production.

. Achieved a non-conformance rate of <75ppm at the customer.

. Achieved cost reduction objectives through the use of self managed work

teams

J.P. Industries (formerly Clevite Industries)

Caldwell, OH

Unit Manager, various managerial 1982-

1989

Responsible for three shift stamping, forming, and machining operations in

this unionized facility producing internal engine components.

. Achieved cost savings from job combinations through employee involvement

activities. Introduced SMED concepts which improved washer press setup

time by 50%.

. Modernized machining operations which resulted in 100% throughput

increase and 50% reduction in scrap and rework.

EDUCATION

West Virginia University BSBA

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