Project Manager Customer Service
Resume:
Barbara Ann Cerda
**** ****** ******** ****, ***
Columbus GA 31909
********@***.***
PROFESSIONAL SUMMARY
Demonstrated success and flexibility in telecommunications project management, hotel management and
customer service, database marketing, and research. In addition, multitasking and prioritizing operational
tasks for upper management.
TECHNICAL EXPERIENCE
Programming Languages: SQL
Software/Databases: Remedy, Oracle, MS Access, MS Office, MS Word, MS Excel, MS PowerPoint,
Project
Operating Systems: Windows NT/XP, Vista
Networking: GSM
Will complete Six Sigma Certification in June 2010
PROFESSIONAL EXPERIENCE
Barbara Ann Cerda
2700 Double Churches Road, 908
Columbus GA 31909
********@***.***
LAKESIDE ASSOCIATION – CHAUTAUQUA, Lakeside, OH May 2009
Present
Housekeeping/Property Manager (contract position)
JOB DESCRIPTION: Manage hotel housekeeping operations within the
purview of Lakeside, Ohio public spaces guests housing (2 hotels, 6 cabins,
3 group cottages, 2 dormitories and 2 meeting facilities totaling 300 sleeping
rooms, and all ancillary shoulder public spaces (outdoor and indoor).
Primary functions include setting team expectations to achieve superior
customer service and outstanding guest experiences, guest by guest.
• Train and supervise team of 17 staff members. Exercise full supervisory authority for housekeeping
and laundry staff. Plan and conduct training programs. Confer regularly with department heads and
employees to plan and coordinate activities, assign and review work, resolve conflicts and develop
highly productive working teams. Plan staffing needs and work schedules.
• Plan, coordinate, monitor and evaluate all daily operations of overall campus housekeeping and
laundry program.
• Manage quality/inventory control.
• Assist in development and implementation of annual operating budget of campus wide housekeeping
requirements.
• Plan and oversee the purchase, distribution, and maintenance and inventory control of a variety of
supplies, materials, tools and equipment used in carrying out housekeeping and laundry operations.
• Ensure that applicable health, safety and security procedures are followed, including updating OSHA
MDS requirements.
• Always respond in a timely and pleasant manner to guests’ and guest performers’ special requests.
• Insure that all Lakeside Association requests are dealt with properly and in a timely manner.
• Create and present a variety of administrative and operations reports and records (via PowerPoint,
Excel, Project, and Word related to staffing and payroll, inventory, reservations, occupancy rates and
property damage, including visual PowerPoint presentation on recommended hotel upgrades.
Barbara Ann Cerda
2700 Double Churches Road, 908
Columbus GA 31909
********@***.***
Technologies: MS Excel 2007, Word 2007, Project 2007, PowerPoint 2007, Room Master
THE HOME DEPOT / LINCOLN MCCORMICK, Chicago, IL Jan 06 – May 09
Home Depot Kitchen Designer/ Project Manager
• Provided the highest level of service support to customers’ projects utilizing Cad design layouts.
• Provided expert product knowledge and advanced selling skills in order to build customer
relationships and drive sales.
• As a sales specialist, increasingly developed focus on sales results.
• Responsible as a skilled and enthusiastic communicator.
• Consistently met or exceeded individual sales goals.
Contract positions:
GENERAL GROWTH PROPERTIES / FIVE STAR RECRUITING, Chicago, IL
Nov 05 – Feb 06
Water Tower Place Property Management Contract Position/Property Concierge / Marketing Project
Coordinator
Technologies: Microsoft Office
CORE STAFFING / UBS GLOBAL ASSET MANAGEMENT (AMERICAS) INC,
Aug 05 – Sep 05
Event Management and Project Coordination Contract Position/Project Coordinator
Technologies: MS Excel
ABN AMRO / SAPPHIRE TECHNOLOGIES, Chicago, IL Mar 05 – Jun 05
ABN AMRO Services Company Contract Position/Project Administrator
Technologies: MS Excel
Barbara Ann Cerda
2700 Double Churches Road, 908
Columbus GA 31909
********@***.***
ATELIER DIPYLON, Kamouraska Québec, Canada Jul 04 – Dec 04
Céramique Boutique of original pottery artwork Contract Position/Sales and Administrative Project
Manager
Technologies: MS Excel, MS Access
RANDSTAD / PRICEWATERHOUSECOOPERS, Chicago, IL Apr 04 – Jun 04
Global Best Practices /Administrative Associate
Technologies: Microsoft Word
TEKSYSTEMS / CINGULAR WIRELESS, Hoffman Estates, IL Feb 03 –
Nov 03
Project Coordinator, Equipment Engineering
Technologies: GSM, MS Access, Remedy
Barbara Ann Cerda
2700 Double Churches Road, 908
Columbus GA 31909
********@***.***
AT&T WIRELESS SERVICES, Chicago, IL Aug 99 – Jul 02
Network Operations Support (Project Co coordinator), Great Lakes Region
Regional Administrator Logistical and Project Manager to nine markets maintaining processes while
acting as regional depository of information for an average of 900 cell sites and four switches per market.
Tasked to project administrate and function as information desk for operational support groups to six
states and nine telecommunication markets within the Operations Management Center (Great Lakes
OMC) team.
• Assisted OMC Manager and Regional Manager in all administrative functions pertaining to but
exclusive to the Great Lakes OMC.
• Monitored monthly statistics by running daily reports utilizing Excel and Remedy.
• Created weekly spreadsheets for each functioning team.
• Developed and presented weekly reports of long and short term projects for regional and national
teleconferences.
• Database management tools included Remedy (national data warehousing for Great Lakes Region
cell and switch sites).
• Used Excel application Fleet Management for four markets (189 vehicles) inclusive of specification
gathering for fleet requirements and purchasing approvals.
• Responsible for asset tracking and control.
• Provided coordination of travel arrangements and event coordination of the region’s EH&S
(Environmental Health and Safety) Project insuring area field compliance and policies.
• Responsible for processing and tracking oracle invoicing of all hardware orders (test equipment, PCs
and phones).
• Used Excel spreadsheets, utility expenditure tracking and billing reconciliation to nine markets for an
average of 900 cell sites per market.
• Coordinated conversion of data and equipment purchases for second generation to third generation
markets using Remedy and Access.
• Shortened reporting cycle times from one week to one day.
• Demonstrated instances and suggested course of correction in percentages of data health failure.
Technologies: MS Access, Remedy, oracle, MS Excel
EDUCATION
Trust Law/Bank Management
The American Institute of Banking, Chicago, IL
Barbara Ann Cerda
2700 Double Churches Road, 908
Columbus GA 31909
********@***.***
Economics/Biology
Northeastern Illinois University, Chicago, IL
Project Management
AT&T School of Business Technologies, Chicago IL
affiliations
Project Management Institute Member (PMI)
Urbis International Association of Writers
The Writers Bridge
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