Human Resources Customer Service
Resume:
KRISTEN l. Matias
DUBLIN OH *****
E-mail: *******@***.***
Objective
Seeking a Human Resources position with a dynamic
company that offers opportunity for career growth.
Education
June 2002 The Ohio State University Columbus, OH
Bachelor of Science in Human Resources
GPA: 3.1
Work experience
Feb. 2008 - present Sequent Inc.
HR Services Manager for a professional employer
organization that handled the human resources
functions for over 200 clients or 4,500 employees.
Handle employee relations issues for clients and
employees
Coordinate benefits and resolve client/employee
benefit issues
Schedule and conduct new hire orientation for
employees
Make sure on-boarding complete for employees and
paperwork processed
Training and Development for clients
Coordinate payroll and resolve any issues
Handled FMLA and short term disability for
employees
Complete handbooks for all clients
Write job descriptions
Help maintain employee personal files
First communication with clients and employees.
Follow all issues till resolution
Coordinate with unemployment coordinator on
unemployment claims
Coordinate with Risk department on all workers
compensation claims
Ordered background checks and drug screens on
employees
Work directly with other departments to provide
resolution for employees or clients
July 2005 - Feb. 2008 Fiserv Health
HR Coordinator for Fiserv Health a part of Fiserv
Inc., which is a Fortune 500 company that
provides information managements systems and
services to the financial and insurance industries.
Processed payroll for 8 locations then successfully
transferred payroll to our sister office
Coordination of recruitment process
Employee relations with staff and management
Coordinate benefits including conducting benefit
presentations
Complete incentive programs such as pay for
performance and customer service bonus programs
Prepare and conduct new hire orientation classes
Maintain employee personal files
Handle employee recognition program
Make sure on boarding process is completed for all
new hires
Handle short term disability claims
Handle unemployment claims
Training and Development
Compute and verify tuition reimbursement for
employees
Supervise the Receptionist
Organize events and wellness activities such as
People Make a Difference Week, cookouts, Healthy
You competition, blood drives, etc.
Complete other jobs/projects as needed per
management
March 2003 - June 2005 OASIS Corporation
Human Resources/Marketing Assistant for
multi-million dollar
manufacturer of water coolers, dehumidifiers and
coffee makers based in
Columbus, Ohio with over 400 employees.
Process worker's compensation claims
Compile narratives for affirmative action plans
Manage damage claims from onset to release
Expedite and track parts to set the estimated time
of arrival
Write corrective action forms and log all warnings
for associates
Compute and verify tuition reimbursement for
employees
Compile retiree scrapbooks from precious
newsletters
Enter new hires, terminations, promotions and
transfers in system
Maintain employee data for files
Post available positions on job sites
Handle employee recognition program
Speak with distributors and customers to resolve
issues and make sure received product on time
Compile daily sales reports
Organize the company picnic
Handle employee issues and grievances
Schedule interviews for potential employees
Handle background checks and drug screening for new
hires
Write and compile the company newsletter
Book hotel and air accommodations for associates
and guests
Handle benefit issues
Aug. 2002 - Feb. 2003 Health Management
Solutions
Intake/Rapid Response Specialist for managed care
organization in Powell, Ohio with over 100
employees.
Took first report of injuries
Communicated with providers to make sure they had
medical, ICD-9 codes and causality to support their
claim
Checked to make sure the claimant was not seeking
further treatment or being treated for additional
ICD-9 codes
Spoke with employers to verify employment,
information on first report of injury,
certification of claim and full duty or light duty
return to work date
Spoke with injured claimants to inquire if they
were working, or seeking additional treatment
Answered questions and concerns from both employees
and employers
Entered first report of injury in Prognos and
followed claim until allowed or disallowed status
Jan. 2000 - June 2002 School Aged Child
Care Program
Program Aid for Upper Arlington school district in
Upper Arlington, Ohio with over 700
employees
Supervised children ages kindergarten through third
grade
Worked with a team to provide various activities
for children as well as assisted them with their
school work
June 2001-Aug. 2001 Stanley Electric
U.S., Co., Inc.
Human Resources Intern for multi-million dollar
manufacturer of headlights based in London, Ohio
with over 500 employees.
Maintained employee training records to ensure that
each employee received proper training and
certification for their position
Transferred outdated training software to their new
software system ASTD
Maintained software to ensure that all training and
certification methods matched in the system
Computer Skills
Microsoft Office, Publisher, Prognos, V-3 (BWC
system), JDEdwards data base software, Timepro,
E-Source (Ceridian), Sequent Connect, Correlation
Extracurricular
activities
Kappa Delta Sorority
Member of SHRM
Member of HRACO
PHR certified
Contact this candidate