Ahmad R. Watkins

**** ****** ***** ? Murfreesboro, TN 37128 ? 615-***-**** ?

abndqu@r.postjobfree.com

OBJECTIVE

To secure a Business Analyst position to utilize proven

skills in planning, promoting, selling and interpersonal

communication within a team environment utilizing

encouragement and charisma; Desire to exchange experience,

knowledge, and dedication for advancement opportunities

that reward outstanding accomplishment.

EDUCATION

May 2005 Middle Tennessee State University

Murfreesboro, TN

. Bachelor of Science in Information Systems

Skills:

. Proficient in Microsoft Word, Excel, Outlook,

PowerPoint, Access; MAC OS X with training in network

administration.

. Proficient in Microsoft Project.

. Knowledgeable regarding forecasting, trend analysis, &

risk management.

. Understands the financial responsibly of the insurance

industry regarding rates & premiums.

. Conflict resolution and mediation training (State Farm

training course).

. Analysis and evaluation training (State Farm training

course)

. Currently Obtaining MS Office and Six Sigma

Certification

EXPERIENCE

Jan 2008- Dec 2009 Staff Assistant, State Farm Insurance

Murfreesboro, TN

. Organized and oversaw teams of Section Managers, Team

Managers, and Staff Assistants in various continuous

improvement projects resulting in efficiency

improvement.

. Led a subrogation wide project realigning a current

workflow infrastructure to an improved, efficient

workflow to better suit the needs of the subrogation

claim handlers.

. Developed ways to better maintain forms and

correspondence updates and request that improved letter

writing inventory.

. Participated in reviews for yearly and quarterly target

setting, and assisted in creating forecast reports that

resulted in department goal setting.

. Assisted in developing a system to distribute claims to

claim handlers based on percentages and states which

prepared the department for an upcoming platform change.

. Calculated weekly claim work files and created

productivity spreadsheets for upper management.

Aug 2005- Dec 2007 Claim Representative, State Farm Insurance

Birmingham, AL / Murfreesboro, TN

. Evaluated and assessed subrogation auto claims in the

form of negotiation and settling claims.

. Disputed and completed arbitration claims by writing

contentions for individual cases.

. Provided customer service by explaining policy

information, discussing bodily injury claims, &

discussing insurance payment settlements.

. Held customer service training courses to improve claim

handler customer service management.

. Completed a three week State Farm claim school and

various training courses.

. Obtained insurance licenses in Kentucky, Texas, New

Hampshire, Connecticut, Florida, New Mexico, Delaware, &

North Carolina.

Mar 2003-Aug 2005 Information Systems Technician, Murfreesboro

City Schools Murfreesboro, TN

. Consulted with faculty & administration to assess

computing needs and system requirements.

. Implemented education software and held individual and

group training courses regarding new applications and

individual technology needs.

. Served as a helpdesk representative resolving technical

problems and troubleshooting various issues.

. Maintained system wide network and LAN/WAN servers at 11

different schools sites.

. Obtained MAC OS X certification due to the Murfreesboro

City Schools MAC platform.

Mar 2001- Mar 2003 Assistant Site Director, Murfreesboro City

Schools Murfreesboro, TN

. Supervised a team of after school staff assistants who

instructed elementary aged children in various

activities.

. Created staff work schedules and reviewed individual

lesson plans.

. Interacted and help parent-teacher meetings when

required.

. Organized community activities for parents and children

impacting parent involvement.

. Held city wide sports event involving all elementary

school children.

. Controlled operational budget and expenditures.

SUMMARY OF QUALIFICATIONS

. Experience in building relationships and conducting

needs assessments;

. Proactive leader with refined knowledge of business

etiquette

. Exemplary people skills

. Leader who embraces a team approach in order to achieve

goals of end-user while increasing productivity and

maximizing efficiency;

. Ambitious employee who demonstrates the ability to grasp

difficult concepts quickly;

. Dedicated, innovative, and self-motivated team player;

. Exceptional leadership, organizational, oral/written

communication, interpersonal, analytical, and problem

resolution skills.

Contact this candidate