Customer Service Manager

ERNEST J. VALZ – 614-***-**** Page *

ERNEST J. VALZ

**** ********* ***** • Powell, Ohio 43065

614-***-**** • *******@**********.***

SUMMARY

Requirements-driven Site Manager with a strong background in the automotive OEM paint industry. A team

player with a demonstrated ability to lead and assist customers in development and implementation of

projects related to quality improvement, troubleshooting and product development. Areas of expertise

include:

• • •

Project Management Product Launch Automation

• • •

Production Support Team Coordination OEM

• • •

Customer Service Inventory Management Problem Analysis

PROFESSIONAL EXPERIENCE

PPG Industries, Incorporated 1988 to Present

SITE MANAGER/LEAD REPRESENTATIVE (2002 – Present)

Honda of America Manufacturing – Paint Department, Marysville and East Liberty, Ohio

Management of a $21MM account comprised of various electro-coats, primers, basecoats and clear coats.

Responsible for the successful performance of all PPG coatings that meet or exceed customer requirements

in an ISO certified environment. Coordinated all technical projects between Honda and PPG lab for defect

analysis and formula optimizations.

• Initiated monthly supplier meetings between Honda and PPG which enhanced

communication and improved customer satisfaction.

• Received numerous service awards for new product approvals.

• Successfully maintained a zero OSHA recordable injury rate.

• Launched Kansai Paint water borne products in 2005 resulting in a more

environmentally friendly product line.

• Secured and launched $5MM of new business in the Honda Plastics Department

where PPG previously had no presence.

• Reduced primer product line complexity and improved profitability by $50K per

year.

• Implemented a natural gas cost savings, reducing the customer’s utilities cost by

$20K per year.

SENIOR TECHNICAL SALES/SERVICE REPRESENTATIVE (2000 – 2002)

Daimler Chrysler Jeep Division Manufacturing – Toledo North Paint Department, Toledo, Ohio

Successfully launched electro-coats, primers, basecoats and clear coats in a brand new facility. Provided

inventory management, daily activity reports, weekly PDCA reports, and monthly feedback reports.

• Received service award for performance above and beyond expectations.

• Assisted DaimlerChrysler in the set-up of in-plant spray lab, paint mix room circulation systems and

robotic paint application process which maximized the use of industry “best practices”.

ERNEST J. VALZ – 614-***-**** Page 2

• Selected by PPG to conduct customer topcoat and paint circulation system training. Consistently

received positive feedback from attendees.

ERNEST J. VALZ – 614-***-**** Page 3

LEAD TECHNICAL SERVICE REPRESENTATIVE (1991 – 2000)

Nissan Motor Manufacturing Corporation – Paint Department, Smyrna, Tennessee

Team member responsible for successful launch of water borne and solvent borne topcoats, as well as

assisting the customer with a new facility launch.

• Outperformed a competitor to become the single source topcoat supplier.

• Initiated a daily color audit program with Nissan which resulted in improved color

harmony consistency.

• Implemented a defect tracking procedure which allowed the PPG service team to

identify trends as they developed.

• Implemented a topcoat usage program which improved material forecasting.

• Conducted meetings and presentations for problem resolution and project

coordination, which ensured continuous improvement and thorough communication between PPG and

Nissan.

• Reduced clear coat product line complexity and improved profitability.

• Initiated a weekly report to enhance communication of all PPG material activity

from issues to future projects.

• Trained Nissan associates on spot repair best practices enabling them to achieve

first-time capability of 99%.

• Selected by PPG to travel to Nissan U.K. for assistance with water base topcoat

trials resulting in the customer converting to an improved technology material.

• Received Quality Supplier Award 8 out of 9 years for competitive pricing, quality,

responsiveness and delivery.

LEAD APPLICATIONS TECHNICIAN (1988 – 1991)

PPG Industries Automotive Applications Facility, Flint, Michigan

Responsible for programming and operation of various types of paint application equipment such as Fanuc

P150 robots, Behr and Ransburg automation.

• Awarded PPG Pacesetter Award “Rookie of the Year” honors.

• Assisted in the launch of water base topcoats and two-component clear coats at the

General Motors Buick City Paint Plant in Flint, Michigan.

• Developed a procedure for running the paint repair booth with dual technology

topcoats at Buick City Paint Plant.

EDUCATION

Southern Ohio College Technical Center, Cincinnati, Ohio

Associate of Applied Science in Electronic Engineering/Robotics Minor

PROFESSIONAL TRAINING

•

• • •

Color and Topcoat Interpersonal Relationships Seven Habits

• •

100 Business Process Supervisory Skills

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Electro-coat 100 Improvement Quality Process

• •

Process Mapping 5P Root Cause Analysis

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