Engineer System

Dan Botnar

**** * ********* **, *******, Pennsylvania, 18925

215-***-**** (H)

abndo4@r.postjobfree.com

QUALIFICATIONS

Engineer with over 15 years experience in telecommunications working in a

Multi-Tiered Support and Test environment. Excellent skills in

commissioning, supporting and testing DOCSIS VoIP, E-911 WLS, wireless and

real-time billing (pre-paid) systems. Quick to learn new technologies.

Proven ability to troubleshoot and solve the most complex technical

problems. Strong interpersonal capability, works well with international

teams and on individual assignments in stressful and deadline driven

projects. Shares knowledge with customers, peers and co-workers

maintaining confidentiality of propriety information.

Technical Expertise: UNIX, Windows and CISCO equipment. DOCSIS VoIP,

cellular systems, hardware/software upgrades, and microwave equipment.

PROFESSIONAL EXPERIENCE

MOTOROLA, Home and Networks Mobility, Horsham, PA

Sr. Lab Support Engineer (2008 - 2009)

Managed DOCSIS VoIP Test Lab operations for 15 Testers. Maintained all lab

equipment Servers, Switches, Call Agents and CMTS.

. Reconfigured RF, HFC, network to increase RF levels, enabling testers

to successfully run regression and specific test cases.

. Upgraded CMTS to match customers release level and configuration

files.

. Configured, provisioned cable modems (eMTAs) on various call agents

(Cisco BTS, Siemens HiQ, Nortel CS2K, Safari) and on Incognito DHCP,

DNS, MPS and TFTP servers enabling successful run of DVT (Design

Verification Test).

. Set up matching customer configuration in the test lab environment to

ensure proper test verification.

. Resolved Call Agents, CMTS and eMTA call failures.

. Improved lab administrative record keeping 100% by introducing and

implementing TIA-606-B labeling standard.

TRUEPOSITION, Wireless Location Solutions, Berwyn, PA

Sr. Engineer, Product Support and Test (2006 - 2008)

Led FOA (First Office Application) team at customer sites on system

upgrades and tests.

Kept downtime maintenance window to a minimum required by the customer.

. Provided 3rd and 4th level support for production network problems and

performed troubleshooting of network element configurations.

. Analyzed and resolved problems, worked closely with Sustaining

Engineering to reproduce issues in a controlled lab environment.

. Collaborated directly with software/hardware engineers as necessary to

resolve system bugs.

. (FOA)First and Second Office Applications Test Plan development and

execution from system requirements, using the Mercury Quality Center

application.

. Documented defects with the ClearCase. Presented the final test report

to the customer. Interfaced closely with software and hardware

engineers in the development of new features.

. Provided Operations Engineering Support to development organization

via Requirements, Design and System Test Plans. Supporting and testing

E-911 WLS, WLG, SMLC, EMS, and SCOUT.

COMVERSE, Real Time Billing Division, Mt. Laurel, NJ

Tier4 Customer Support Engineer (2004 - 2006)

Provided real time, Tier 4 technical and troubleshooting support to

customers of Comverse Intelligent Network products and systems. Customers

included: Field Support Engineers (Tier 1, 2 & 3), Consulting Engineers,

Experts, and other regional offices.

. Provided support via site visits, telephone and remote system access.

. Supported development organization via Requirements, Design and System

Test Plans.

. Wrote and executed test cases for system and feature performance from

the requirements documents. Documented defects with the ClearCase

application.

MOTOROLA, Worldwide

Lead Engineer, Motorola Cork, Ireland (2000 - 2004)

Supported a wide range of cellular equipment. Wrote and run test cases for

various system features.

. Diagnosed and resolved complex cellular system faults for clients

throughout the world.

. Selected and assigned to perform installations and upgrades of OMC-G

systems in China,

. eliminated complex causes of system outages, and improving system

performance by 50%.

Cellular Field Engineer, Motorola (1993 - 2000)

. Resolved St. Petersburg, Russia cellular system faults, improved links

stability between BSCs and MSC by 100%.

. Upgraded the Tajikistan cellular system (MSC, BSC, and microwave) to

be Y2000 compliant; optimized the BSCs to improve coverage area by

50%.

. Installed a replacement MSC system in Nigeria, refurbished BSCs that

had an unacceptably high call drop rate, resulting in 50% elimination

of call dropouts and a 50% increase in coverage; conducted post-

install technical support and knowledge transfer to client engineers

and technicians.

. Installed, commissioned, optimized and supported a very successful

first new cellular system, MSC, BSC, and microwave in seven major

Kazakhstan cities.

. Provided on-site Kazakhstan customer MSC, BSC, and microwave system

engineering, installation, troubleshooting, problem solving.

EDUCATION

Bachelor of Science (Honors), Information Technology and Computing

OPEN UNIVERSITY, Milton Keynes, U.K.

TECHNICAL SKILLS

. UNIX, Solaris, TCP/IP, SS7, DOCSIS VoIP, Cisco, SQL, CMTS, System

Test, ClearCase, ClearQuest, Mercury Quality Center, Clarify,

Rational, Remedy

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