Manager Technical Support

PO Box ** Phone: 717-***-****

Mifflintown, Pa *7059 Cell: 717-***-****

Email: ****.****@*****.***

Ryne Dunn

Career Objectives: I wish to pursue a career in Information Technology.

Education: Thompson Institute, Harrisburg, PA

. Major: Computer Networking

. Degree: Associates in Specialized Technology

. GPA: 3.3

. Computer Skills:

o Hardware and PC repair

o Microsoft SQL database management

o Copper and Fiber Optic Cabling certified

o Networking Fundamentals

o Oral and Written Communications

Juniata High School, Mifflintown, Pa

. Perfect Attendance 3 years straight

. Computer Skills:

o Word Processing

o Excel Spreadsheets

o Power Point Presentations

Work Experience: Internship with IT Manager at Thompson Institute

Harrisburg Campus

. Re-imaged computers

. Hardware

. Scanning and Viewing a Network

. Updating software

. Cabling

. Setting Up Computers for staff

. Troubleshooting problems

. Active Directory users and computers

. Remote desktop connection

Embarq/Centurylink Tier 2/Tech Lead Technical Support

. Providing customers with PC technical support

. Modem installation

. Trouble-shooting connection issues wireless and

wired

. Provisioning corrections and escalations

. Trained new hire technicians

Contact this candidate