Sales Project Manager
Resume:
MARK A. STRAYER
Lewis Center, Ohio 43035
Home: 740-***-****
Cell: 614-***-****
********@*******.**.***
SUMMARY
A results oriented senior executive with turn-around experience skilled in operations (international and US),
P&L, information technology, product management, marketing, LEAN manufacturing, and mergers/acquisitions.
Highly motivated, creative and versatile leader with demonstrated aptitude for building strong management
teams and managing complex projects impacting diverse areas of an organization. Proven history of working
with multiple business partners to engineer systemic solutions that move the business to the next tier of
profitability.
EXPERIENCE
FRANKLIN INTERNATIONAL, Columbus, Ohio 1993-2009
Senior Vice President, Operations, Information Systems 2008-2009
Senior executive reporting to the President with responsibility for the strategic and day-to-day operations of this mid-sized
chemical manufacturer. Directly responsible for manufacturing, logistics, information technology, engineering, environmental,
health and safety, maintenance and labor relations functions. Managed the strategic planning process inclusive of capital
budgeting from inception through implementation. Championed a balanced business strategy that supported growth through
new product development while simultaneously reducing legacy costs in the businesses.
Created the business case for and subsequently championed the implementation of automating production of polymer
chemistries that reduced standard costs on the single largest family of products produced by 15% and increased
capacity by 100%.
Launched China production facility.
Championed and led product development and production efforts to launch new VOC compliant technologies.
Led diverse corporate steering committee and directed implementation of Infor’s ERP suite and Customer Relationship
Management systems.
Championed and led effort to orient the organization toward customer focused performance metrics.
Implemented short-term initiatives that reduced P&L spending and sustained profitability in very tough economic
conditions.
Championed and led initiatives that resulted in achieving industry leading, operationally excellent and historically high
results on key performance metrics.
Vice President, Operations, Information Systems 2001-2007
Held responsibility for production, engineering, quality, information technology, environmental health and safety and labor
relations. Championed and led the organization’s shift to focus on quantified metrics using corporate and divisional Balanced
Scorecards. Implemented customer-oriented revenue generating new product introductions combined with service
improvements that ultimately increased revenue while reducing operating expenses. Initiatives that supported the introduction of
new hot-melt and wood adhesive technologies led to a 10%+ increase in sales and also employed LEAN-Sigma techniques to
improve product quality and delivery performance by over 50%.
Assumed leadership of several underperforming functions and using a combination of Lean techniques and motivational
tools subsequently led a turnaround that restored profitability, eliminated debt and dramatically improved cash flow.
Sponsored and supported the introduction of new wood adhesive for retail markets that increased sales by nearly
$1,000,000.
Championed and implemented continuous improvement strategies including Lean-Sigma techniques that ultimately
helped permanently reduce P&L manufacturing and logistics costs by more than 20% annually.
Championed and implemented a strategic planning and capital investment process that shifted the organization’s focus
toward quantified metrics and high return investments.
Championed and implemented several strategic initiatives that improved Delivery Performance by 50%, Inventory Turns
by 100%, Quality by 30% and Productivity by 100%.
Reduced manufacturing costs each year while sustaining revenue growth of 10% - 20%.
Mark A. Strayer, Page 2
Defined and implemented an information technology infrastructure that expanded on basic support for domestic legacy
business systems to include global e-commerce and plant automation.
Championed and led the management team in collective bargaining negotiations that resulted in a positive relationship
with the union while the company negotiated it’s most favorable contract in company history.
Led the effort that culminated in achieving the company’s initial ISO certification.
Vice President Information Systems 1997-2001
Responsible for the strategic and tactical operations of the company’s information technology function. Championed and led a
cross functional team consisting of Marketing, Corporate Communications, Sales and Technology executives in the design and
launch of the initial corporate electronic commerce and Internet marketing programs. Championed and led a sales force
automation project that leveraged the existing technology infrastructure and ultimately led to the development of the company’s
first customer relationship management systems. Trained and coached the sales force in best practices, determining customer
sales history, credit history and profitability.
Directed the second tier ERP implementation using several cross functional, diverse project teams to successfully implement
Sales Forecasting, Advanced Planning and Scheduling, Laboratory and Hyperion data warehousing. Managed all aspects of
the technology portfolio including voice, internet, computer room operations, network and application development to industry
leading performance at below average investment.
Championed and led cross functional marketing and technology teams to develop and implement an industry leading
internet based e-commerce site.
Championed and led the implementation of real time customer performance tracking and sales data warehouse.
Initiated and served as chairperson for the company’s corporate technology steering committee.
Sustained service levels on all mission critical systems at 99%+.
Championed and led the company’s Y2K conversion effort.
Director, Information Systems 1993-1997
Assumed leadership of an underachieving technology function that had been charged with implementing the company’s first
ERP system. Quickly assessed the existing support teams and technology infrastructure and defined strategic and tactical plans
inclusive of capital and operating budgets that would be necessary to support the ERP implementation. Subsequently
constructed the information system department and technology infrastructure that put the ERP project back on track and led this
to a successful implementation.
Built information systems virtually from the ground up to support implementing the company’s inaugural ERP
implementation on-time and under budget.
Reduced telecommunication costs by 90% while improving reliability from 50% to over 99%.
Moved performance on key performance indicators to operationally excellent levels as compared to industry
benchmarks.
Improved customer service levels, while reducing administrative costs by 20% through use of electronic transactions.
ADDITIONAL EXPERIENCE
MACMILLAN/MCGRAW-HILL SCHOOL PUBLISHING, FINANCIAL APPLICATIONS MANAGER, 1991 – 1993. Managed a group of technical
and financial executives that successfully organized and implemented corporate and divisional financial systems on an
aggressive schedule for this joint venture start-up.
WHIRPLOOL CORPORATION, 1989 – 1991. Improved Sales and Operational Planning and Customer Delivery performance by
implementing structured Sales Forecasting and Distribution Resource Planning across the enterprise.
MONROE AUTOMOTIVE, 1986 – 1989. Project Manager for the successful implementation of ERP and Customer
Relationship Management for this Tier 1 automotive supplier.
INDEPENDENT CONSULTANT, 1984 – 1986. Implemented a purchasing system that improved supplier performance, increased
inventory turns and reduced administrative support costs at a major semi-conductor manufacturer.
EDUCATION
CENTRAL MICHIGAN UNIVERSITY, Mount Pleasant, Michigan
M.S.A., 1998
Mark A. Strayer, Page 3
OHIO UNIVERSITY, Athens, Ohio
B.S., Computer Systems in Business, 1984
COMPUTER SKILLS
Advanced user in all Microsoft Applications, Infor Applications, Hyperion Essbase
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