Customer Service Administrative Assistant

SUMMARY

Staff Accountant with ** years experience in general ledger, stock option,

and payroll accounting. A dedicated team player who excels in a fast

paced, high volume work environment requiring a high degree of

confidentiality with minimum or no supervision. Strengths include

proficiency in accounting practices, effective prioritization, and

interpersonal relations.

. Achieved greater levels of responsibilities over ten years of

employment with Ciena due to proven track record of trust,

reliability, and ability to master all tasks assigned with remarkable

accuracy.

. Demonstrated success in organizing and prioritizing accounting

activities by consistently meeting all schedules and deadlines.

. Developed strong employee relations becoming main source of training

and internal customer service for payroll and stock option needs.

PROFESSIONAL EXPERIENCE

CIENA CORPORATION Linthicum, MD 1997-Present

Eagerly accepted new roles and responsibilities for this manufacturer of

communication network platforms and software to meet the changing needs of

the business.

Staff Accountant (2003-Present)

. Perform reconciliations of bank accounts to the general ledger.

. Complete reconciliations of balance sheet accounts.

. Prepare all payroll journal entries and month end payroll accruals.

. Assist in month end closing and quarterly and yearly audits.

. Train new hires on accounting processes and procedures.

Stock Plan Administrator (1999-2003)

. Processed option share grants, exercises, cancellations, and

terminations.

. Produced and distributed stock option agreements.

. Maintained data integrity and accuracy of Equity Edge database.

. Reported stock earnings and tax withholding to Payroll to ensure

timely tax filing.

. Primary liaison between employees and transfer agent to coordinate

timely transactions and resolve issues.

. Served as key contact for employee stock option questions.

Payroll Coordinator (1997-1999)

. Processed bi-weekly payroll for approximately 1,200 multi-state

employees.

. Set up payroll garnishments and monitored employee leave balances.

. Assisted in the implementation of Kronos timekeeping system and

trained employees.

. Created ad hoc reports as needed for various departments.

. Served as key contact for employee payroll questions.

WILLIAM K. GROLEAU & ASSOCIATES, Baltimore, MD 1989-

1997

Administrative Assistant/Payroll Clerk

Responsible for general accounting and administrative duties for this 60

client base accounting firm.

. Processed and maintained employee payroll files.

. Handled accounts receivable and bank reconciliations.

. Provided customer service to all clients.

. Ordered office supplies, answered phones, and other various office

duties.

EDUCATION

College coursework in Accounting, Catonsville Community College,

Catonsville, MD

High School Diploma, Catonsville High School, Catonsville, MD

COMPUTER SKILLS

Oracle MS Excel MS Word ADP Report Smith Equity Edge

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