Customer Service Engineer

John Edward Tansy

*** ***** **** - *** ******, AL 35761 - Cell # 256-***-****

E-mail *******@*****.***

SUMMARY

Results oriented field service professional with proven experience

maintaining computer systems in Jacksonville, Florida and Huntsville, AL.

Expertise in supporting the computer systems and operations of NASA, during

shuttle launches, and the U.S. Army during military operations. Handled

large and small problems with professionalism. A motivated and hard

working self-starter that positively impacts any organization.

AREA OF EXPERTISE

Install & Configure LANS & SANS

P.C. Service and Repair

Problem Solving

Computer Room Management

Network & Computer Cabling

Troubleshooting

Hardware Installation

Fault Isolation

Strategic Planning

TECHNICAL SKILLS

UNIX - Solaris - Linux - Windows - VMWare - Retina - Powerpoint - Excel -

Word - Pascal - C+ - Fortran

Servers - Networks - Automated libraries - Tape - Disk - IBM Mainframe -

Open Systems - MVS

SECURITY CLEARANCE

Top-secret SCI with lifestyle polygraph, DOD

Education

A.S. in Computer Science, Calhoun Community College, Huntsville, AL

CompTia Security + (2008) Certified, Nov 2009

Large Number of brand specific disk, tape and controller schools by OEM

companies

DOD Information Assurance Awareness course

DOD Information Assurance Security Officer Certification Course

Military Service

July 1971 - July 1975

US Navy - Honorable Discharge

PROFESSIONAL EXPERIENCE

CLM Software, Huntsville, AL

______ Sept 2009 - Present

Information Assurance Administrator

< Member of U.S. Army DiaCap information assurance Team.

< Inventoried P.C. hardware and software.

< Network scan of systems with Retina.

< Upgrade PC operating systems and drivers as needed.

< Rebuilt networks to ensure Diacap compliance.

SUN MICROSYSTEMS (StorageTek), Huntsville, AL

1992 - 2009

Service Delivery Engineer

< Serviced mainframe and open systems equipment.

< Primary accounts Marshall Space Flight Center and the US Army.

< Provided on-site service 24X7.

< Configured and maintained SN6k SAN at NASA.

< Assisted system administration on both mainframe and open

systems.

< Maintained multiple Tape drive environments.

< Managed service tickets on a daily basis and kept them up to

date.

< Attended Monthly account meetings.

< Provided weekly status reports to accounts and management.

< Installed, maintained, and upgraded tape, disk, and automated

tape libraries.

< Performed Rack & Stack installs.

< Installed and serviced servers, routers, switch.

< Installed and configured Local Area Networks and SAN's.

< OEM trained on StorageTek, Sun Microsystems, and Hitachi

equipment.

< Local area team leader for past 10 years.

< Managed local personnel scheduling for vacations, holidays, and

training classes.

< Provided technical support, as required, to other service

engineers.

< Traveled to other locations to assist in large installs.

< Scheduled customer meetings and service outages.

< Maintained local parts inventory.

< Nominated for Engineer of the quarter, for support to NASA in

2007.

Memorex Telex, Huntsville, AL

1987-1992

Customer Service Engineer

< Serviced and maintained Memorex, Telex, and Fujitsu tape, disk,

terminals, and PC, systems for computer main frames

< Primary accounts UDS Motorola, U.S. Army DMC, Huntsville

Hospital

Memorex Telex, Jacksonville, FL

1979-1987

Customer Service Engineer

< Serviced and maintained Memorex, Telex, and Fujitsu tape, disk,

terminals, and PC, systems for computer main frames

< Primary Account CSX Railroad

Cavalier Products, Jacksonville, FL

1975-1979

Service Rep

< Serviced and repaired office photocopy machines.

Keywords:

IBM, STK, EMC, Sun, Brocade, Hitachi, Fujitsu, Enginio, Ethernet, LAN,

WAN, SAN, McData, Cisco, tcpip, firewalls, enterprise, migration,

backups, implementation, protocals, SL3000, monitoring, Seagate,

certance, Dell, rack mount, switches, disk array, tape drives, MVS,

Local area network, HBA, DLT, LTO, fibre, servers, VSM, STK Sn6000,

RTD, automated tape silos, tape libraries, controllers, CPU's, PC's,

Windows, CAM, Unix, Solaris, CAM, Santricity, System administration,

mainframe, open systems, ccnp, ccna, computer operations, hp

*******@*****.***

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