Customer Service Quality Control

Mohammad Ershad Alam

*** ******** ***** ***, *** 65 Cell

Phone : 1-845-***-****

New Windsor, NY-12553 Home Phone : 1-845-

***-****

E-mail : *******@*******.***

Summary

Technical Professional with experience in maintenance, customer engineering

and customer support. Possess the ability to work on electromechanical

state-of-the-art automation equipment and support on complex automation

tools. Skilled in problem solving, upgrades, robotics teaching, debugging

software, Troubleshoot and repaired a variety of sophisticated

semiconductor equipment, conducted preventative maintenance tasks,

installations and safety checks.

Professional Experience

Applied Materials Inc (AMAT) East Fishkill, NY

2007 - 2009

Customer Engineer

Worked in CMP (Chemical Mechanical Polishing) Area. Assigned to IBM to

support for specific products and commercial commitments (Performed all

PMs, TSP contracts, upgrades, installs, evaluations) made at the client

location.

* Reduced downtime by 12% for ECMP (Electro chemical and mechanical

polishing) and 6% for STI sector.

* Increased overall team performance by 40%.

* Performs preventative maintenance and consumable changes (wet cleans)

independently.

* Learns and applies diagnostic techniques and use of documentation and

test equipment with assistance from senior engineer.

* Represents Applied Materials to the customer, using good customer service

skills while maintaining a professional demeanor.

* Complies with all safety procedures and consistently demonstrates safety

as a value.

Field Support Resources (FSR) East Fishkill, NY

2005 - 2007

Maintenance Tech (CMP)

Clean Room Semiconductor Technology Manufacturing 300mm Wafer chip.

* Worked at various clients such as EBARA technologies and IBM to provide

equipment maintenance/PM,s support and service.

* Maintaining Tools and safety performance was increased during my service.

MANPOWER, East Fishkill, NY, IBM Branch 2003 -

2005

Production Operator/Maintenance

Advance Semiconductor Technology Centre, worked with 200mm Wafer chip FSI

and Hot Process Department. Chips Punching and Inspection Building 330D and

Base Line Screening Building 330C.

. Inspected product to ensure quality control standards were met.

. Identified and referred defective products to the appropriate lead to

stop production on specific tool to fix them thereby reducing product

loss and increasing quality control.

The Premier Bank Limited, Dhaka, Bangladesh

1999 - 2003

Officer

Worked in Financial Administration and IT department.

* Preparation of Daily Position Statement for the management.

* Playing role of a dealer on behalf of the Bank in the Call Money Market.

Mohammad Ershad Alam Page 2

* Increased monthly Profit by 10% by properly lending and borrowing in call

money.

* Preparation of Daily call money statement, Preparation of Salary

Statement, Payments.

* Bank position of Profit/Loss at the end of each month, Reconciliation

update, Data entry and IT Support.

Education/Certification

Certification on Accounting concept and procedures

Orange County Community College (SUNY Orange)

Middletown, NY

Certification on QuickBooks Pro 2008

Orange County Community College (SUNY Orange)

Middletown, NY

Honors Diploma in Network Centered Computing,

NIIT, Dhaka Bangladesh

Masters in Commerce (M.Com)

National University, Dhaka Bangladesh

Bachelor of Commerce (B.Com)

Dhaka City College, Dhaka Bangladesh

Dhaka City College, Dhaka Bangladesh

Higher Secondary School Certificate (HSC)

Technical/Computer Skills

Worked with SAP, Microsoft Money, QuickBooks pro 2008, Database, C++, Unix,

A+ Computer Hardware/Software, Microsoft Office (Word, Excel, Access,

PowerPoint), E-Mail, Internet and Web browsing, Web design, Fax, UNIX, MS

Office, Win 95,98, 2000, ME, XP and Vista, Database, HTML, Desktop

publishing DTP, worked with circuit Board. Banking Training on PC Banking

(Banking Software) At LEADS Corporation.

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