Customer Service Management
Resume:
Daniel J. Patalik
***-*******@*******.***
Waterford, NY 12188
Summary:
My personal objective is to gain knowledge and experience in the field of
Economics, while furthering my education and sharpening my abilities and
skills.
Education:
Fall, 2009: Pursuing Bachelors in Accounting and MBA, Sage College, NY
December, 2008: Bachelors of Arts Economics Major, Business Minor GPA 3.65,
University At Albany, NY
September 2007: Phi Theta Kappa, the international academic honor society,
Hudson Valley, NY
December, 2006: Associate in Science Degree in general studies, Manchester
Community College, CT
Experience:
04/09 - Present North East Orthopedics; Albany, NY
Patient Financial Specialist,
Responsible for posting charges and payments for various medical
procedures.
Schedule patient appointments and update insurance information.
Account reconciliation and evaluation of problematic claims.
05/06 - 9/07 Express Scripts Services Inc; Troy, NY
Data Entry Technician,
Responsible for accurate entry of all expedited prescriptions.
Responsible for meeting goals and objectives on a bi-weekly basis.
Received various internal company awards for speed, accuracy, and
attendance.
Collaborated with pharmacists on daily basis to confirm prescription
dosage accuracy.
08/05 - 01/06 Stewarts Shops; Hillsdale, NY
Cashier,
Provided customer service and assistance customers with their
transactions.
Responsible for the daily transaction totals of cash and credit balances
for store.
Managed multiple employees' daily tasks and time management.
Assisted Auditors with inventory tracking and control.
Assisted Management with various marketing campaigns.
COURSE WORK :
Managerial & Financial Accounting Business Law I &
II
Marketing & Business Management Information Systems
Micro & Macro Economics Microsoft Word / Access/ Excel
Mathematics & Statistics Written & Oral Communications
Other Skills:
Writing proposals
Evaluating policies
Developing budgets & financial reports
Performing cost/benefit analysis
Applying statistical methods
Analyzing and Computing data
References Available Upon Request
Contact this candidate