Brian J. Williams

***** ****** ******, ******, ** 70771

225-***-**** * abndh6@r.postjobfree.com

Personnel Manager:

I am seeking a new employment opportunity where I can apply my talents in

relationship building, staff management, operations management, and project

administration to contribute to optimum customer service as well as the

growth and success of the organization. My exemplary employment record is

driven by my fondness for my work. Colleagues will verify that I have

great compassion for others and believe in providing unparalleled service

by those I manage as well as myself. At the same time, I am conscientious

of the organization's interests and work diligently to meet stated

objectives.

Also, consider the following:

. Administrative experience in big box, hard lines retail

Management.

. Committed to advancing the skills and competencies of new

hires and motivating existing staff to build unified team

dedicated to excellence and high performance.

. Proven ability to drive operations to rank as top performing

unit within organization.

. Consistently forged positive community relations and actively

participate in related activities.

. Continually set higher personal goals to enhance own

performance and contribution.

I welcome the opportunity to speak with you in an interview to clarify the

many ways I would be an asset to your organization. Please contact me at

your earliest convenience. Thank you in advance for you time and

consideration.

Sincerely,

Brian J. Williams

Enclosure

BRIAN WILLIAMS 225-***-**** ( abndh6@r.postjobfree.com

Brian J. Williams

30073 Leslie Street, Albany, LA 70771

225-***-**** * abndh6@r.postjobfree.com

Qualifications Profile

Results-driven leader with over ten years in the retail field, including an

excellent blend of new-business development experience and sales expertise,

in addition to solid operations and leadership talent.

. Excel in fostering an environment dedicated to attentive and

responsive client/customer care; skilled in designing and

executing surveys to capture related information to

continually build on effectiveness.

. Strong operations management experience across multiple

departments to remain cost-effective and efficient.

. Well versed in quality assurance and regulatory compliance to

develop solutions in partnership with departmental team.

. Extensive background assessing financial reports and P&L

statements.

. Confident in delivering services to clients and business

professionals to maximize awareness of services to generate

additional business.

. Proficient in use of computer programs such as Microsoft

Office (Word, Publisher, Excel and PowerPoint.)

Professional Experience

Burlington Coat Factory, Baton Rouge, LA

Assistant Store Manager/Operations Manager, 2009 -Present

Oversee the day-to-day management of the store while working with the

Department Managers, the Store Manager, and any other Assistant Store

Manager as part of the management team. Responsibilities include ensuring

the highest level of customer service throughout the store, coordinating

staffing, payroll, accounting, personnel, receiving, loss prevention,

controlling expenses and payroll budgets, and assisting in management of

all areas of store operations as needed.

. Assist in the recruitment and hiring of the most qualified applicants

to meet the store's needs.

. Conduct orientation, train, coach, and manage Department Managers and

all associates in execution of daily tasks.

. Assist in supervision, staffing and scheduling of the workforce with

particular emphasis in areas such as accounting, cashiers, loss

prevention, receiving, and maintenance. Ensure compliance with payroll

budgets.

. Review operational reports and records to ensure adherence to Company

policies and procedures.

. Monitor the accuracy of receiving, transfers, debits/damages, returns-

to-vendor (RTV's), and charge-backs to headquarters to maintain the

accuracy of the inventory.

. Coordinate communication between the store and central distribution

and/or the corporate inventory control department.

. Oversee compliance of Department Managers and all associates with

established Company policies and standards, such as safekeeping of

Company funds and property, personnel practices, security, sales and

record-keeping procedures.

. Help solve problems that affect the store's service, efficiency, and

productivity.

. Ensure that adequate security exists and that physical facilities

comply with safety codes and ordinances.

. Lock and secure the store.

. Provide and inspire outstanding service to our customers.

. Exercise judgment and discretion alone, and in conjunction with, the

Store Manager, Department Managers, and any other Assistant Store

Manager, in the day-to-day operations of the store.

Summit Electric Supply, Harahan, LA

CUSTOMER SERVICE REPRESENTATIVE II, 2008 -2009

Primarily responsible for assisting Summit's customers over the phone or

internet with Summit product questions, quotations and orders. Provide

exceptional service to external and internal customers using discretionary

authority frequently to determine and provide Customers product pricing,

negotiate pricing with Suppliers, purchase materials specific to Customer

orders and maintain service standards. Additionally, effectively partner

with Counter and Warehouse Associates or other Summit team members as

needed to maintain levels of excellence throughout Summit.

. Thoroughly understand all product capabilities, features and

benefits as well as Summit's market conditions, product

warranties and services.

. Assist customers over the phone or via Internet with orders,

quotations and product questions.

. Negotiate profitable pricing with both customers and

suppliers.

. Proactively follow up on customer orders, challenges and

needs.

. Resolve customer concerns and issues as efficiently and

effectively as possible.

. Assist counter and warehouse associates as needed.

Office Depot, Baton Rouge, LA

Operations Assistant Store Manager, 1998 - 2008

Oversee store sales, expenses, profits and performance indicators, as well

as ensure compliance with company policies. Cultivate a selling environment

by providing leadership and training to store associates, while maintaining

the store inventory and appearance.

. Developed and successfully implemented sales strategies for

inside and outside sales, increasing profitability by, on

average, 1-3% in the Technology Department which accounts for

60-70% of the stores profitability.

. Expanded presence within community by serving as liaison to

Chamber of Commerce.

. Led store to highest achievement in President's Circle each

year for nine years.

. Wrote and reviewed reports while implementing plans to

maximize the stores functionality in merchandising, employee

performance, and stores P&L.

Meitech Inc, Metairie, LA

Class A Instrumentation and Electrical Helper, 1992 - 1998

Served in a dual-role based on experience and educational background.

Performed skilled level electrical work in the installation, alteration,

maintenance, and repair of electrical systems, equipment, and fixtures

while setting up, and operating electronic instrumentation and related

electromechanical or electro-hydraulic apparatus used for operational and

environmental testing of mechanical, structural, and electrical equipment.

. Coached and directed teams of 6-12 in proper setup, building,

and securing of scaffolding for offshore oil rigs.

. Trained teams of 3 in proper instrumentation and electrical

procedures on offshore oil rigs.

. Led teams of 6-12 men at pulling cables.

. Electrical duties including running cable trays, installing

and wiring panels, and running and installing conduit.

. Instrumentation duties including running pipes, tubing trays,

running and installing tubing, installing instruments and

instrument panels.

Classic Fireworks, Covington, LA

Federally Licensed Pyro-Technician, 1990 - 1996

Built awareness and promoted services and facilities to intended market in

Southeastern United States. Responsible for the setup and discharge of a

public fireworks display. Knowledgeable about federal, state, and local

laws regarding the safe setup and discharge of a fireworks display. Trained

and supervised own crew, acted as an overseer, who went between the

different members of the crew to make sure all aspects of the show were set

up properly.

. Responsible for designing and executing fireworks displays

throughout Louisiana and Mississippi.

. Developed sales relationships with business owners,

corporation executives, minor league baseball team owners,

fire marshals, and city government to produce effective sales

and upgrades for fireworks displays.

Education

SOUTHEASTERN LOUISIANA UNIVERSITY ~ Hammond, LA 1993-

1998

. B.A. Business Management

. Major Coursework: Sales Management, Marketing, Economics,

Financing, Accounting, Business Law, Statistics, Advertising,

Labor Relations, and Computer Application.

. Numbered in the top ten of the Nation on University Exit

Exam.

. Computer proficiency: all Windows systems including Vista,

PeopleSoft, SiMan, and Microsoft Office.

BRIAN WILLIAMS 225-***-**** ( abndh6@r.postjobfree.com

Contact this candidate