Manager Customer Service

Richard Vincent Delphin Jr.

***** ****** **** *****

Roswell, Georgia 30075

770-***-**** (H) 678-***-**** (W) 770-***-**** (C)

abnddi@r.postjobfree.com

Objective

Experienced plant manager seeks an opportunity to lead a world class

manufacturing organization that is committed to continuous improvement and

provides opportunities for professional and personal growth.

Education

Louisiana Tech University

Ruston, Louisiana

Bachelor of Science Industrial Engineering, 1992.

Lean Manufacturing Training:

Shingijutsu Consulting

Kaizen Institute of America

Factory Physics

Kellogg School of Management, Northwestern University

Professional experience

2005 - Present American Boa Cumming, Georgia

Tier 1 and 2 supplier of flexible exhaust components to the

automotive, heavy truck, and industrial sectors with sales exceeding

$70 million. The division employs 150 non-union associates with

shipments into Africa, Asia, Australia, Europe and South America.

Plant Manager

Responsible for operational P\L, Budgeting, Capital Expenditures and

Manpower Planning.

. Direct reports include Engineering and Quality Managers, three

Production Supervisors, Master Scheduler, Material Planner, and

Customer Service Agent.

. Processes include tube forming, hydroforming, braiding, welding and

assembly.

. Reduced customer PPM from 200 in 2006 to less than 5 in 2008 and 2009.

. Company paid expedites reduced from $650K in 2006 to less than $25K

over the last two years by improving On Time Shipments from 89% to

99%.

. Plant labor costs reduced from 15% of sales in 2006 to less than 6% in

2009.

. Champion of plant turnaround through the implementation of lean

manufacturing.

> Planned and implemented plant re-layout based on Value Stream

Mapping.

> Moved all plant equipment in less than three months without

missing one shipment to the customer.

> Implemented KanBan supermarkets at SAP pay points that led to a

$2.5 million inventory reduction.

> Consolidated cells based on product families and implemented

standard work and 5s assignments in each.

> Outsourced Interlock winding (non-core competence) resulting in

$120K in savings.

> In 2007 In-sourced component manufacturing from South Africa

resulting in a $2.5 million dollar reduction of capital employed.

> In 2009 all manufacturing in South Africa was allocated into the

Cumming facility.

2001 - 2005 Robert Bosch Tool Corporation

Heber Springs, Arkansas

World class manufacturer of professional and consumer power tools with

transfer shipments in excess of 100 million dollars per year. Facility

employed 650 non-union associates in a lean manufacturing environment.

Manufacturing Manager

. Managed 400 associates through a staff of 10 salaried associates.

Processes included

assembly, injection molding, CNC machining, shipping and receiving.

. Responsible for developing a tracking matrix for production

efficiencies, schedule attainment, component inventory, and customer

fill rate.

> Reduced assembly labor costs by 6.5% without freezing wages.

> Recorded schedule attainment rates in excess of 98.5% over the

last two years.

> Averaged 60 inventory turns per year over the last three years,

inventory turns reduced to 35 per year using Asian suppliers.

> Maintained a 99% fill rate to all distribution centers.

. Led Kaizen team events that freed up over 10,000 ft2 of floor space.

Enabling the plant to absorb six new production cells from a sister

plant.

. Use SAP software to assist in all aspects of supply chain management,

including materials planning, shop floor scheduling, and inventory

control.

. Participated on Kaizen team that implemented a molding Kan Ban.

. Facilitated Value Stream Mapping training for plant management staff

and new product design group.

. Managed planning of components from Asia, Europe, and Central America.

Visited suppliers in China, Hong Kong, and Mexico to reduce

communication barriers.

1998 - 2001 Stanley Mechanics Tools Wichita Falls, Texas

Manufacturer of professional and consumer hand tools shipping in excess of

50,000 tools per day.

February 2000 - April 2001 Stanley Production Systems Manager

. Responsible for planning and implementation of all plant lean

manufacturing activity through two engineers and three technicians.

. Drove bi-weekly kaizen, 5s, and SMED events throughout the plant:

> Created Kan Bans that reduced ratchet inventory by 25%

> Modified work cells to enhance one piece flow Chaku-Chaku

system.

> Managed the installation of a two million dollar turn key

plating system.

. Facilitated bi-monthly Kaizen events with Shingijutsu Consultants.

November 1998 - February 2000 Finishing Manager

. Increased department productivity from 73% to 94% by creating standard

work procedures.

. Implemented SPC techniques that increased First Pass Yield from 65% to

93%.

1995 - 1998 Dura Automotive Blytheville, Arkansas

Tier one supplier of automotive control cables with sales exceeding thirty

five million dollars.

December 1997 - November 1998 Production Manager

. Managed a staff seven salaried supervisors and a total of 250 associates.

. Reduced head count by 20% without reducing output of 37,000 units per

day.

June 1996 - December 1997 Shift Superintendent

. Managed one salaried supervisor and four hourly group leaders on second

and third shifts.

. Implemented standard work processes that achieved a 15% productivity

increase.

May 1995 - June 1996 Quality Engineer

1993 - 1995 True Temper Sports Olive Branch, Mississippi

Manufacturer of carbon composite (flag wrap and filament wound) golf

shafts.

Finishing Manager

1992 - 1993 Poulan Weedeater De Queen, Arkansas

Manufacturer of electric and gas powered lawn and garden products.

Industrial Engineer/Supervisor

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