Wendee Busch

***** ******* ****** **** ***,

Chatsworth, CA 91311

818(439(1039

E-mail:

abnddb@r.postjobfree.com

Objective: An opportunity to be a team leader utilizing my

experience and aptitude in a fast paced career position

Education: B.A. Degree in Speech Communication, May 1998

California State University, Northridge

Strengths: Experience, interpersonal skills, high energy level,

organization skills, problem solving ability, insistence on accuracy, and

work ethic

06/01 to 01/06 Ladco Leasing - Thousand Oaks, CA

Collection Manager

. Directed 11 employees in the collection of over 4500 accounts

representing $5.5 million in outstanding receivables.

< Developed and administered policy and procedure

< Developed collection strategies to minimize portfolio loss

< Created and implemented training program for new hires as well as

ongoing training for department staff

< Coached, mentored, and motivated staff through weekly performance

evaluations and incentive programs

< Realized a reduction in staff of 20% due to improved collection

methods and enhanced training.

. Monitored cash flow, managing costs, and setting collection staff budget

< Analyzed and forecast payment recoveries, compared cash actuals

against projections, compiled and presented reports to senior staff

during monthly board meetings

< Continually monitored our exposure to financial loss due to credit

approval worthiness

< Demonstrated leadership by identifying, negotiating, and resolving

outstanding receivables with often-difficult customers

. Represented Ladco on all court cases

< Determined which accounts were suitable for collection agency referral

or legal action

< Liaised with legal counsel and outside collection agencies regarding

collection strategies

< Handled all aspects of chapter 7 bankruptcies notices received on

customers including approval for charge off

< Handled all credit bureau, charge backs disputes, and forgery/identity

theft claims

. Interacted with MIS on IT projects for our busy dept

< Specified requirements for software enhancement

< Performed business analysis and created flow charts

< Participated in pilot testing, providing feedback to management

< Utilized the Internet to streamline collection activities, trained

staff on techniques

10/99 to 05/01 Virtualis Systems - Burbank, CA [pic]

Billing Manager

[pic] Developed and administered policy and procedures in conformity with

GAAP on credit verification for new orders, collection policy, credits

issued, chargebacks, payments posted, daily reconciliation, month end

closing, and disbursement of affiliate commissions.

[pic] Utilizing my extensive knowledge of credit card processing, I

incorporated proven policies to new order verification resulting in a

reduction of our exposure to fraudulent transactions, discount rates, and

transaction fees.

[pic] Developed and generated management reports that became crucial in day-

to-day operations, including cash flow projection, customer days to pay,

and an analysis of credits issued. Being proactive in identifying and

reporting these areas significantly lowered our exposure for financial

loss.

[pic] Developed and documented inventory and expense controls while

creating streamlined documentation and documentation guidelines to

establish corporate standards.

[pic] Reduced delinquent Accounts Receivable by 52 k during period when

sales increased over 31%.

[pic] Performed requirements analysis, defined reporting specifications,

and acted as liaison with IT during the enhancement and beta testing of

the collection and billing system software.

[pic] Recruited, hired, directed and motivated subordinate staff while

establishing effective lines of communication throughout the department.

[pic] Reduced overtime while increasing productivity by prioritizing

workflow and creating desk level procedures for each of my five staff

members.

[pic] Performed contract negotiation with prospective vendors.

[pic] Designated 'Key Player' in charge of data integrity, verification,

and transfer during acquisition and merger of Virtualis Systems with

Adgrafix.

. Provided internal and external audit trail samples.

08/98 to 10/99 Realtor [pic] Com - Thousand Oaks, CA

Billing Supervisor

[pic] Developed and administered policy and procedure on credits issued,

collections on delinquent accounts, and chargebacks placed against the

company.

. Responsible for billing over 8000 new homepages and 4000 renewing orders

per month.

. Posted payments and reconciled daily cash receipts

[pic] Significantly lowered the exposure for financial loss by focusing on

and monitoring payments on accounts.

. Supervised eleven professionals in this fast-past environment.

01/97 to 06/98: Full-time student

09/95 to 11/96: Robinsons[pic]May - North Hollywood, CA

Account Specialist

[pic] Responsible for managing 300 high-balance accounts per month.

[pic] Successful at negotiating payments on 90-day delinquent accounts.

[pic] Assisted customers in setting up financial plans to fit their needs,

or by referring them to other agencies when appropriate.

[pic] Made decisions on all aspects of accounts: reinstatement or

elimination of credit lines, repossession of merchandise, and legal

action.

[pic] Victorious in the location of debtors using conventional as well as

non-conventional methods.

01/92 to 09/95: Cardservice International - Agoura Hills, CA [pic]

Collection Representative Supervisor/ Small Claims Representative

[pic] Responsible for managing collection activity on delinquent accounts

and administered guidance when needed.

[pic] Accountable for over three million dollars in collection accounts

per year.

[pic] Managed all aspects of client accounts including reporting to credit

bureaus, determining if litigation was required, or collection by an

agency.

[pic] Represented Cardservice in small claims court and collected on

judgments won.

[pic] Responsible for training new collection representatives and agents in

collection department procedures, and trouble shooting problems

encountered when establishing new accounts.

[pic] Supervised twelve collection representatives for this demanding

department.

[pic] Cross-trained in all departments to ensure quality customer service

when assisting merchants on their accounts.

[pic] Extremely successful in locating debtors when necessary and

collection of accounts.

[pic] Wrote classified advertisements and feature articles for company

newsletter.

Computer Skills: Windows 2000, Microsoft Office (Word, Access, Excel, and

PowerPoint), Microsoft Visio, Microsoft Project, Microsoft

FrontPage, Quicken, DOS, WordPerfect, Internet.

Professional Development: Working towards MBA.

References: Available upon request.

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