Human Resources Customer Service

Justin Wolfe

*** ******** ****** #*** ( Birmingham, AL 35205 ( 205-***-**** (

******.******@*****.***

Objective

I would like to be considered for the Human Resources Generalist

position at the organization you represent.

Professional Experience

Assessment and Development Specialist

Birmingham, AL

Personnel Board of Jefferson County

June 2005 to Present

. Designs and implements valid entry-level and promotional selection tests

including work samples, structured interviews, situational judgment

tests, job knowledge tests, bio-data, role plays and minimum

qualifications

. Conducts job analyses to identify key performance competencies for a wide

variety of public sector job families

. Administers large-scale, multi-component supervisory assessment centers

in a state of the art testing facility

. Develops and implements organization-wide performance appraisal systems

based on strategic core competencies

. Trains supervisors and assessors to properly administer and score

selection tests and performance appraisal systems

. Reviews assessment center and test development procedures to identify

methods to economically increase reliability and validity while reducing

sources of bias in candidate performance measurement

. Writes technical reports submitted for federal court review detailing

procedures followed to validate selection tests

. Analyzes test results and survey data to assess validity, psychometric

properties, critical job functions, and adverse impact with a variety of

statistical methods using SPSS

. Combines agency departments with redundant work processes to increase

efficiencies and service quality

. Facilitates stakeholder focus group meetings covering task and KSA

development, competency modeling, minimum qualifications, critical

incidents, test development, process mapping and survey rating sessions

. Audits various positions for congruence with classification and

compensation specifications

. Recommends succession planning initiatives to meet future talent needs

. Assists recruiting department with implementation of programs aimed at

minority and female applicants

. Maintains information in Human Resources Information System software to

comply with documentation policies

. Provides HR customer service and identifies talent needs for hiring

authorities served by the Personnel Board

Contract Research Analyst

Alexandria, VA Human Resources Research Organization (HumRRO)

February 2008 to Present

. Reviews job background information, job incumbent ratings of work

activities, and work context variables

. Completes KSA importance and level ratings for various occupations found

in the US economy in support of developing the US Department of Labor's

Occupational Information Network database (O*NET)

Graduate Teaching Assistant: Introductory Psychology

Omaha, NE

University of Nebraska at Omaha

August 2004 to May 2005

. Created interactive lesson plans utilizing multiple forms of media

. Facilitated discussions for 6 weekly discussion groups

. Developed, administered and graded assignments and tests

. Provided feedback to students to help them improve classroom performance

Education and Professional Certifications

Master of Business Administration. University of Alabama at Birmingham.

December, 2008.

Master of Science, Industrial/Organizational Psychology. University of

Nebraska at Omaha. December, 2005.

Bachelor of Arts, Psychology, Business Minor. University of Nebraska-

Lincoln. May, 2003.

Senior Professional in Human Resources (SPHR) Certified. Human

Resource Certification Institute. July, 2009.

Acquired Knowledge and Skills

Proficiency in Written & Spoken Spanish; Job Analysis; Project

Management; Employee Training & Development; Employee Selection; Employee

Compensation; Performance Appraisal; Return on Investment; Assessment

Centers; Succession Planning; Retention & Turnover; Employment Law;

Industrial Motivation & Morale; Research Methods; Survey Design; Employee

Recruiting; Product & Service Marketing; Test Construction & Validation;

SWOT Analysis; Statistical Methods: Regression, ANOVA, & Multivariate;

Computer skills: Microsoft Office Suite, SPSS.

Awards and Affiliations

SIOP Associate Member Dr. Lillian G. Portenier Scholarship

Golden Key National Honor Society College Dean's List

Psi Chi National Honor Society Society of Human Resource Management

References and Writing Samples Available Upon Request

Contact this candidate